{"id":28413,"date":"2026-06-19T11:30:22","date_gmt":"2026-06-19T16:30:22","guid":{"rendered":"https:\/\/www.planhub.ca\/blog\/?p=28413"},"modified":"2026-06-19T11:30:25","modified_gmt":"2026-06-19T16:30:25","slug":"internet-outages-switch-provider","status":"publish","type":"post","link":"https:\/\/www.planhub.ca\/blog\/en\/internet-outages-switch-provider\/","title":{"rendered":"Three Internet outages and customers start looking elsewhere"},"content":{"rendered":"\n

Une nouvelle enqu\u00eate affirme que 60 % des consommateurs envisageraient de changer de fournisseur apr\u00e8s <\/strong>A new survey says that 60% of consumers would consider switching providers after three service interruptions<\/strong>.<\/p>\n\n\n\n

Even though the study comes from the United States, the takeaway also speaks to Canadian customers: one outage may be acceptable, but repeated interruptions can quickly become a real frustration.<\/p>\n\n\n\n

The problem is not only the outage itself. What often frustrates customers is the lack of information: no clear updates, no estimated restoration time, and not always an automatic credit.<\/p>\n\n\n\n

In Canada, providers must explain their policies on service interruptions and credits in their service terms. If outages keep happening, it can be useful to write down the dates, duration, messages received, and to request a credit.<\/p>\n\n\n\n

And if the service remains unstable, it may be the right time to compare Internet plans available in your area.<\/p>\n\n\n\n

Before switching, check:<\/strong><\/p>\n\n\n\n