{"id":29512,"date":"2026-10-21T14:27:43","date_gmt":"2026-10-21T19:27:43","guid":{"rendered":"https:\/\/www.planhub.ca\/blog\/?p=29512"},"modified":"2026-10-21T14:28:16","modified_gmt":"2026-10-21T19:28:16","slug":"ccts-complaints-statistics","status":"publish","type":"post","link":"https:\/\/www.planhub.ca\/blog\/en\/ccts-complaints-statistics\/","title":{"rendered":"Telecom complaints hit a record at the CCTS in 2025-26"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"29512\" class=\"elementor elementor-29512 elementor-29505\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4eaeed0 e-flex e-con-boxed e-con e-parent\" data-id=\"4eaeed0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d9a778 elementor-widget elementor-widget-text-editor\" data-id=\"7d9a778\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Canadians have never complained so much about their telecom providers. According to preliminary figures released on October 15, 2026, the Commission for Complaints for Telecom-television Services (CCTS) received 53,195 complaints in 2025-26, 79% more than the year before.<\/p><p>Inflated bills, internet outages that drag on, fees nobody told you about: if you&#8217;re in a dispute with your cellphone, internet or TV provider, here&#8217;s what this surge means for you, and how to get a solution as quickly as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60ac6ef elementor-widget elementor-widget-heading\" data-id=\"60ac6ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The key numbers for 2025-26<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19cec41 elementor-widget elementor-widget-text-editor\" data-id=\"19cec41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Despite record volume, nearly 9 out of 10 concluded complaints were resolved.<\/p><table><colgroup><col \/><col \/><col \/><\/colgroup><tbody><tr><th colspan=\"1\" rowspan=\"1\"><p>Indicator<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>2025-26<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>Change over one year<\/p><\/th><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Complaints received<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>53,195<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>+79%<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Complaints accepted<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>41,235<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>+74%<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Overall resolution rate (concluded complaints)<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>87.2%<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>not disclosed<\/p><\/td><\/tr><\/tbody><\/table><p>For scale, these increases work out to roughly 29,700 complaints received and 23,700 accepted the previous year (calculated from the announced percentages).<\/p><p>An &#8220;accepted&#8221; complaint is one that falls within the CCTS mandate. The others are referred to the appropriate organization when one exists.<\/p><p>The breakdown by provider and by type of issue will be released in the full annual report, expected on January 13, 2027.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44b8b94 elementor-widget elementor-widget-heading\" data-id=\"44b8b94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What exactly is the CCTS?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e60c1f9 elementor-widget elementor-widget-text-editor\" data-id=\"e60c1f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">The CCTS is the independent organization that resolves disputes, free of charge, between consumers (and small businesses) and their phone, internet and TV providers. More than 400 providers participate.<\/p><p>It&#8217;s often confused with the CRTC, but their roles are different:<\/p><ul><li><strong>The CCTS<\/strong> handles your individual complaint. It can require the provider to apologize, fix the problem (billing error, reconnection, stopping collections) or reimburse proven financial losses, up to $5,000.<\/li><li><strong>The CRTC<\/strong>, as the regulator, can penalize providers or require them to change their practices. The CCTS does not do this.<\/li><\/ul><p>The CCTS also oversees compliance with CRTC codes, such as the Wireless Code and the Internet Code.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53cc0c6 elementor-widget elementor-widget-heading\" data-id=\"53cc0c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Longer wait times: what it means for you<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6248c9 elementor-widget elementor-widget-text-editor\" data-id=\"c6248c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">If your complaint is simple, it should still be resolved quickly. The CCTS says it continues to resolve most files in the early stages of its process.<\/p><p>However, files that require conciliation or investigation are taking longer than usual, and the organization warns these delays may last as long as demand stays this high.<\/p><p>In practice, a well-prepared file, ideally settled directly with your provider, will save you a lot of time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-672edf8 elementor-widget elementor-widget-heading\" data-id=\"672edf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Before you complain: 5 habits to adopt with your provider<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4f4ac8 elementor-widget elementor-widget-text-editor\" data-id=\"c4f4ac8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">You must first give your provider a reasonable opportunity to fix the problem. It&#8217;s mandatory before going to the CCTS, and it&#8217;s often the fastest route.<\/p><ul><li><strong>Be clear.<\/strong> Describe the problem and say exactly what you expect: a credit, a billing correction, a repair, a cancellation.<\/li><li><strong>Keep everything.<\/strong> Bills, contract, chat transcripts, emails and reference numbers.<\/li><li><strong>Log every contact.<\/strong> The date, the name or employee number of the customer service agent, and what you were promised.<\/li><li><strong>Cooperate with reasonable solutions.<\/strong> Troubleshooting, a technician appointment, waiting for a credit on your next bill: let the process run its course.<\/li><li><strong>Escalate if needed.<\/strong> If nothing is resolved and the issue falls within the CCTS mandate, you can then file a complaint.<\/li><\/ul><p>Tip: keep a simple file or a note on your phone with a timeline of your exchanges. If you do need to file a complaint, half the work will already be done.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4296517 elementor-widget elementor-widget-heading\" data-id=\"4296517\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How a CCTS complaint works<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da25c70 elementor-widget elementor-widget-text-editor\" data-id=\"da25c70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">The process has four steps, and the vast majority of complaints are resolved at the second one.<\/p><ol><li><strong>Submission and assessment.<\/strong> The online form takes about 15 minutes. The CCTS then checks that the complaint falls within its mandate.<\/li><li><strong>Referral to the provider.<\/strong> The CCTS sends your complaint to your provider, which must work with you and report back within 20 days. Respond promptly at this stage.<\/li><li><strong>Conciliation and investigation.<\/strong> If nothing is resolved, the CCTS acts as a mediator. Failing an agreement, it reviews both parties&#8217; documents and issues investigation findings. This is the step currently slowed down.<\/li><li><strong>Outcome.<\/strong> You can accept or reject the findings. If you accept, the provider must carry out the remedies. If you reject them, you keep your other legal options.<\/li><\/ol><p>Good to know: if your complaint involves unpaid charges, the provider must stop trying to collect those amounts until the file is closed. You still have to pay any charges that aren&#8217;t in dispute.<\/p><h2>\u00a0<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17230cc elementor-widget elementor-widget-heading\" data-id=\"17230cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What if the real fix is switching providers?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-639ec7d elementor-widget elementor-widget-text-editor\" data-id=\"639ec7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">A complaint solves a one-time problem, but it doesn&#8217;t change your relationship with your provider. If the frustrations keep piling up, it may be worth shopping for a new plan.<\/p>\n<p>Before you leave, check your contract: end of your commitment, remaining balance on your phone and any cancellation fees.<\/p>\n<p>With PlanHub,<a href=\"https:\/\/www.planhub.ca\/question\/?locale=en&amp;scenarioType=decision&amp;referrer=https%3A%2F%2Fwww.planhub.ca%2F\" target=\"_blank\"> you can compare the cellphone and internet plans<\/a>&nbsp;available at your address in just a few clicks, from big providers and smaller ones alike.&nbsp;<\/p><p>And whether your experience was good or bad, <b>leave a review of your provider on PlanHub<\/b>: your feedback will help other consumers make the right choice before they sign.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c9f0f4 e-flex e-con-boxed e-con e-parent\" data-id=\"0c9f0f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcb14ed elementor-widget elementor-widget-heading\" data-id=\"dcb14ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca06519 elementor-widget elementor-widget-n-accordion\" data-id=\"ca06519\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2110\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2110\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Does filing a complaint with the CCTS cost anything?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2110\" class=\"elementor-element elementor-element-50d1559 e-con-full e-flex e-con e-child\" data-id=\"50d1559\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2110\" class=\"elementor-element elementor-element-bbaf53c e-flex e-con-boxed e-con e-child\" data-id=\"bbaf53c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0c6634 elementor-widget elementor-widget-text-editor\" data-id=\"f0c6634\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">No, the service is completely free for consumers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2111\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2111\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How long does it take to resolve a complaint?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2111\" class=\"elementor-element elementor-element-62f12c7 e-con-full e-flex e-con e-child\" data-id=\"62f12c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2111\" class=\"elementor-element elementor-element-4cda7ed e-flex e-con-boxed e-con e-child\" data-id=\"4cda7ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21a5487 elementor-widget elementor-widget-text-editor\" data-id=\"21a5487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Most are resolved at the referral stage, where the provider has 20 days to report back. Files that move on to conciliation or investigation are currently taking longer than usual.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2112\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2112\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I file a complaint directly, without contacting my provider? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2112\" class=\"elementor-element elementor-element-be5c4d6 e-con-full e-flex e-con e-child\" data-id=\"be5c4d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2112\" class=\"elementor-element elementor-element-42a0887 e-flex e-con-boxed e-con e-child\" data-id=\"42a0887\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d288253 elementor-widget elementor-widget-text-editor\" data-id=\"d288253\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">No. You must first give them a reasonable opportunity to fix the problem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2113\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2113\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Which services are covered?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2113\" class=\"elementor-element elementor-element-123e3b9 e-con-full e-flex e-con e-child\" data-id=\"123e3b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2113\" class=\"elementor-element elementor-element-2733bb0 e-flex e-con-boxed e-con e-child\" data-id=\"2733bb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d6618a elementor-widget elementor-widget-text-editor\" data-id=\"0d6618a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Cellphone, home phone, internet and TV, with participating providers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2114\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2114\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> When will we know which providers got the most complaints? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2114\" class=\"elementor-element elementor-element-4274415 e-con-full e-flex e-con e-child\" data-id=\"4274415\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2114\" class=\"elementor-element elementor-element-32853d0 e-flex e-con-boxed e-con e-child\" data-id=\"32853d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-baef105 elementor-widget elementor-widget-text-editor\" data-id=\"baef105\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">The full 2025-26 annual report, with the breakdown by provider, will be published on January 13, 2027.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Does filing a complaint with the CCTS cost anything?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, the service is completely free for consumers.\"}},{\"@type\":\"Question\",\"name\":\"How long does it take to resolve a complaint?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Most are resolved at the referral stage, where the provider has 20 days to report back. Files that move on to conciliation or investigation are currently taking longer than usual.\"}},{\"@type\":\"Question\",\"name\":\"Can I file a complaint directly, without contacting my provider?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. You must first give them a reasonable opportunity to fix the problem.\"}},{\"@type\":\"Question\",\"name\":\"Which services are covered?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Cellphone, home phone, internet and TV, with participating providers.\"}},{\"@type\":\"Question\",\"name\":\"When will we know which providers got the most complaints?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The full 2025-26 annual report, with the breakdown by provider, will be published on January 13, 2027.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Canadians have never complained so much about their telecom providers. According to preliminary figures released on October 15, 2026, the Commission for Complaints for Telecom-television Services (CCTS) received 53,195 complaints in 2025-26, 79% more than the year before. Inflated bills, internet outages that drag on, fees nobody told you about: if you&#8217;re in a dispute [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":29522,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[489,828,816],"tags":[163,495],"class_list":["post-29512","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile-fr","category-telecom-news","category-telecom","tag-internet","tag-mobile"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Telecom complaints up 79% in one year! How not to get burned<\/title>\n<meta name=\"description\" content=\"Complaints against cellphone, internet and TV providers jumped 79% in a year. What it means for you and how to get your problem fixed faster.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.planhub.ca\/blog\/en\/ccts-complaints-statistics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Telecom complaints up 79% in one year! How not to get burned\" \/>\n<meta property=\"og:description\" content=\"Complaints against cellphone, internet and TV providers jumped 79% in a year. 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