{"id":11964,"date":"2023-04-06T19:58:25","date_gmt":"2023-04-06T19:58:25","guid":{"rendered":"https:\/\/www.planhub.ca\/blog\/?p=11964"},"modified":"2025-04-23T09:04:50","modified_gmt":"2025-04-23T14:04:50","slug":"hausse-des-plainte-en-telecommunications","status":"publish","type":"post","link":"https:\/\/www.planhub.ca\/blog\/fr\/hausse-des-plainte-en-telecommunications\/","title":{"rendered":"Hausse des plaintes de 12%  dans les t\u00e9l\u00e9coms canadiens"},"content":{"rendered":"<p><strong>Le dernier rapport \u00e9mis par la CCTS montre une hausse significative des plaintes de 12%, \u00e0 l\u2019exception relative de Bell.<\/strong><\/p>\n<p><strong>Cr\u00e9dit Image Couverture : PlanHub<\/strong><\/p>\n<p><strong>Cr\u00e9dit Images : CCTS<\/strong><\/p>\n<p>Le rapport de la <a href=\"https:\/\/pub.ccts-cprst.ca\/fr\/rapport-semestriel-2022-2023\/\">Commission des Plaintes relatives aux Services de T\u00e9l\u00e9com-T\u00e9l\u00e9vision<\/a> (CCTS) vient de rendre son nouveau rapport couvrant la p\u00e9riode d\u2019ao\u00fbt 2022 au 31 janvier 2023. Il en ressort une hausse g\u00e9n\u00e9rale des plaintes de 12%.<\/p>\n<p>En premi\u00e8re place des soci\u00e9t\u00e9s qui cumulent le plus de plaintes, Rogers avec 17.4%. Rogers paie la panne du 8 juillet 2022, plusieurs abonn\u00e9s estiment que les compensations re\u00e7ues ne sont pas \u00e0 la hauteur des inconv\u00e9nients engendr\u00e9s \u00a0\u00a0et ont donc d\u00e9pos\u00e9 plainte aupr\u00e8s de la CCTS.<\/p>\n<p><a href=\"https:\/\/blog-shared-space.nyc3.digitaloceanspaces.com\/2023\/04\/\u00e9volution-plaintes-CCTS-2023-1-3-.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-11960 size-full aligncenter\" src=\"https:\/\/blog-shared-space.nyc3.digitaloceanspaces.com\/2023\/04\/\u00e9volution-plaintes-CCTS-2023-1-3-.png\" alt=\"\" width=\"550\" height=\"491\" srcset=\"https:\/\/www.planhub.ca\/blog\/wp-content\/uploads\/2023\/04\/\u00e9volution-plaintes-CCTS-2023-1-3-.png 550w, https:\/\/www.planhub.ca\/blog\/wp-content\/uploads\/2023\/04\/\u00e9volution-plaintes-CCTS-2023-1-3--300x268.png 300w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/a><\/p>\n<p>Si Telus, Koodo, et Fido connaissent \u00e9galement une hausse du nombre de plaintes, la bonne surprise provient de Bell. La soci\u00e9t\u00e9 cumulait \u00e0 elle seule 30% des dol\u00e9ances, mais son chiffre est redescendu \u00e0 14.9%. Attention cependant, cette baisse peut \u00e9galement s\u2019expliquer par la hausse des plaintes envers les autres op\u00e9rateurs.<\/p>\n\n<p><strong>Des plaintes qui touchent tout le monde<\/strong><\/p>\n<p>Si le nombre de plaintes et si \u00e9lev\u00e9 chez plusieurs op\u00e9rateurs historiques et quelques fournisseurs qu\u2019ils op\u00e8rent, comme Koodo pour Telus, c\u2019est aussi parce qu\u2019ils cumulent \u00e0 eux seuls plus de 86% des revenus canadiens selon les derniers chiffres de Statistica pour 2020. Il faut donc relativiser ce chiffre. Les fournisseurs ind\u00e9pendants font \u00e9galement l\u2019objet de plaintes au CCTS, mais elles sont corr\u00e9l\u00e9es au nombre de clients qu\u2019ils desservent. Ce chiffre est donc logiquement bien inf\u00e9rieur \u00e0 celui des op\u00e9rateurs historiques.<\/p>\n<p><a href=\"https:\/\/blog-shared-space.nyc3.digitaloceanspaces.com\/2023\/04\/plaintes-r\u00e9solues-ccts-2023-1-3.jpg\"><img decoding=\"async\" class=\"aligncenter wp-image-11953 size-large\" src=\"https:\/\/blog-shared-space.nyc3.digitaloceanspaces.com\/2023\/04\/plaintes-r\u00e9solues-ccts-2023-1-3-1024x565.jpg\" alt=\"\" width=\"640\" height=\"353\" srcset=\"https:\/\/www.planhub.ca\/blog\/wp-content\/uploads\/2023\/04\/plaintes-r\u00e9solues-ccts-2023-1-3-1024x565.jpg 1024w, https:\/\/www.planhub.ca\/blog\/wp-content\/uploads\/2023\/04\/plaintes-r\u00e9solues-ccts-2023-1-3-300x165.jpg 300w, https:\/\/www.planhub.ca\/blog\/wp-content\/uploads\/2023\/04\/plaintes-r\u00e9solues-ccts-2023-1-3-768x424.jpg 768w, https:\/\/www.planhub.ca\/blog\/wp-content\/uploads\/2023\/04\/plaintes-r\u00e9solues-ccts-2023-1-3.jpg 1191w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p>La moiti\u00e9 des plaintes concerne l\u2019internet tandis que l\u2019autre moiti\u00e9 porte sur les abonnements mobiles. Parmi les 505 violations all\u00e9gu\u00e9es, c\u2019est-\u00e0-dire les plaintes portant sur les faits les plus graves, 75 ont fait l\u2019objet d\u2019une enqu\u00eate et 36 violations de la part des op\u00e9rateurs ont \u00e9t\u00e9 confirm\u00e9es par le CCTS.<\/p>\n\n<p><strong>Faut-il se baser sur ces plaintes pour choisir son op\u00e9rateur ou son fournisseur ?<\/strong><\/p>\n<p>Ce rapport de CCTS peut effectivement informer des probl\u00e8mes r\u00e9currents d\u2019un fournisseur. Cependant, 9 plaintes sur 10 sont r\u00e9solues, et certains chiffres peuvent \u00eatre trompeurs et d\u00e9pendre d\u2019un probl\u00e8me exceptionnel, \u00e0 l\u2019image de la panne de Rogers qui en paie encore le prix des mois apr\u00e8s.<\/p>\n<p>Afin de vous faire un avis au plus proche des clients, nous vous invitons \u00e0 consulter les <a href=\"https:\/\/www.planhub.ca\/fr\/avis-fournisseurs-mobile\">avis des utilisateurs<\/a> laiss\u00e9s sur PlanHub qui pourront vous renseigner sur les services ou les \u00e9ventuels probl\u00e8mes li\u00e9s \u00e0 un fournisseur.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le dernier rapport \u00e9mis par la CCTS montre une hausse significative des plaintes de 12%, \u00e0 l\u2019exception relative de Bell. Cr\u00e9dit Image Couverture : PlanHub Cr\u00e9dit Images : CCTS Le rapport de la Commission des Plaintes relatives aux Services de T\u00e9l\u00e9com-T\u00e9l\u00e9vision (CCTS) vient de rendre son nouveau rapport couvrant la p\u00e9riode d\u2019ao\u00fbt 2022 au 31 [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":11949,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[842,817],"tags":[],"class_list":["post-11964","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecom-news-fr","category-telecom-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hausse des plaintes de 12% dans les t\u00e9l\u00e9coms canadiens | PlanHub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.planhub.ca\/blog\/fr\/hausse-des-plainte-en-telecommunications\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hausse des plaintes de 12% dans les t\u00e9l\u00e9coms canadiens | PlanHub\" \/>\n<meta property=\"og:description\" content=\"Le dernier rapport \u00e9mis par la CCTS montre une hausse significative des plaintes de 12%, \u00e0 l\u2019exception relative de Bell. Cr\u00e9dit Image Couverture : PlanHub Cr\u00e9dit Images : CCTS Le rapport de la Commission des Plaintes relatives aux Services de T\u00e9l\u00e9com-T\u00e9l\u00e9vision (CCTS) vient de rendre son nouveau rapport couvrant la p\u00e9riode d\u2019ao\u00fbt 2022 au 31 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.planhub.ca\/blog\/fr\/hausse-des-plainte-en-telecommunications\/\" \/>\n<meta property=\"og:site_name\" content=\"Le Blogue - Promotions, Guides, Nouvelles et plus!\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/planhub.ca\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-06T19:58:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-23T14:04:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.planhub.ca\/blog\/wp-content\/uploads\/2023\/04\/Complaints-CRTC-PlanHub-.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"860\" \/>\n\t<meta property=\"og:image:height\" 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