{"id":26430,"date":"2025-12-05T08:56:47","date_gmt":"2025-12-05T13:56:47","guid":{"rendered":"https:\/\/www.planhub.ca\/blog\/?p=26430"},"modified":"2025-12-05T08:56:53","modified_gmt":"2025-12-05T13:56:53","slug":"bell-force-dabandonner-le-verrouillage-des-telephones","status":"publish","type":"post","link":"https:\/\/www.planhub.ca\/blog\/fr\/bell-force-dabandonner-le-verrouillage-des-telephones\/","title":{"rendered":"Bell forc\u00e9 d’abandonner le verrouillage des t\u00e9l\u00e9phones"},"content":{"rendered":"\n

\u00c7a n’aura pas dur\u00e9 longtemps. \u00c0 peine quelques mois apr\u00e8s avoir commenc\u00e9 \u00e0 verrouiller les t\u00e9l\u00e9phones vendus dans ses boutiques, Bell vient de recevoir l’ordre du CRTC de tout arr\u00eater. Et pas dans quelques semaines. Imm\u00e9diatement.<\/p>\n\n\n\n

Marc Morin, le grand patron des op\u00e9rations au CRTC, a envoy\u00e9 une lettre sans \u00e9quivoque \u00e0 Bell. Le message est simple : le Code sur les services sans fil existe pour une raison, et tout le monde doit le respecter. \u00ab\u00a0Les r\u00e8gles du Code sur le d\u00e9verrouillage des appareils exigent que les fournisseurs de services livrent les t\u00e9l\u00e9phones cellulaires aux clients d\u00e9verrouill\u00e9s au moment de la vente ou avant\u00a0\u00bb<\/strong><\/em>, rappelle-t-il dans son courrier.<\/p>\n\n\n\n

Comment on en est arriv\u00e9 l\u00e0<\/h2>\n\n\n\n

L’histoire commence en avril 2025. Bell et Virgin<\/strong> Plus d\u00e9cident de verrouiller les smartphones vendus en magasin pendant 60 jours. Pourquoi ? Le fournisseur parle d’une hausse des vols dans ses boutiques. Un probl\u00e8me r\u00e9el qui m\u00e9ritait une solution, certes, mais pas celle-l\u00e0 selon le r\u00e9gulateur.<\/p>\n\n\n\n

Pendant ces deux mois, les clients pouvaient quand m\u00eame faire d\u00e9verrouiller leur t\u00e9l\u00e9phone en appelant le service client ou en passant par un outil en ligne. Sur le papier, \u00e7a semblait raisonnable. Dans la pratique ? Plusieurs personnes ont racont\u00e9 sur les r\u00e9seaux sociaux que leur t\u00e9l\u00e9phone \u00e9tait rest\u00e9 bloqu\u00e9 m\u00eame apr\u00e8s les 60 jours. Pas l’exp\u00e9rience id\u00e9ale quand on vient d’acheter un appareil \u00e0 plusieurs centaines de dollars.<\/p>\n\n\n\n

Le CRTC n’a pas juste demand\u00e9 \u00e0 Bell d’arr\u00eater. L’organisme veut que le fournisseur d\u00e9verrouille tous les t\u00e9l\u00e9phones encore bloqu\u00e9s \u00e0 cause de cette politique et pr\u00e9vienne chaque client touch\u00e9 quand ce sera fait. Un grand m\u00e9nage, en somme.<\/p>\n\n\n\n

Un vieux d\u00e9bat qui refait surface<\/h2>\n\n\n\n

Si cette histoire vous semble famili\u00e8re, c’est normal. On en parle depuis des ann\u00e9es. Le CRTC a chang\u00e9 son Code en 2017 pour interdire d\u00e9finitivement la vente de t\u00e9l\u00e9phones verrouill\u00e9s. Depuis, tous les appareils neufs doivent \u00eatre d\u00e9verrouill\u00e9s d\u00e8s l’achat, et les frais de d\u00e9verrouillage ont disparu du paysage.<\/p>\n\n\n\n

Cette fois, Bell a remis le sujet sur la table en mai avec une lettre au CRTC. Le fournisseur a expliqu\u00e9 ses pr\u00e9occupations sur les vols et demand\u00e9 deux choses : une autorisation temporaire pour verrouiller les t\u00e9l\u00e9phones apr\u00e8s l’achat, et peut-\u00eatre revoir le Code complet. R\u00e9ponse du CRTC ? Non aux deux demandes.<\/p>\n\n\n\n

Le probl\u00e8me du vol existe, mais ce n’est pas la bonne r\u00e9ponse<\/h2>\n\n\n\n

Morin reconna\u00eet que Bell a des inqui\u00e9tudes l\u00e9gitimes, mais il ne croit pas que verrouiller les t\u00e9l\u00e9phones soit la solution. \u00ab\u00a0La Commission consid\u00e8re que le verrouillage des t\u00e9l\u00e9phones cellulaires n’est pas dans le meilleur int\u00e9r\u00eat des consommateurs et que cette pratique ne s’est pas av\u00e9r\u00e9e n\u00e9cessaire pour r\u00e9pondre \u00e0 une augmentation de la criminalit\u00e9\u00a0\u00bb<\/em><\/strong>, \u00e9crit-il.<\/p>\n\n\n\n

Un d\u00e9tail a aussi agac\u00e9 le r\u00e9gulateur. Bell a pr\u00e9venu le CRTC de son nouveau plan seulement quelques jours avant de le mettre en place. Pas vraiment le d\u00e9lai id\u00e9al quand on veut contourner des r\u00e8gles \u00e9tablies. \u00ab\u00a0Lorsqu’une entreprise cherche \u00e0 \u00eatre exempt\u00e9e de ses obligations r\u00e9glementaires, elle devrait s’adresser \u00e0 la Commission plus t\u00f4t\u00a0\u00bb<\/em><\/strong>, note Morin.<\/p>\n\n\n\n

Retour \u00e0 la normale<\/h2>\n\n\n\n

Pour les clients de Bell qui ont un t\u00e9l\u00e9phone encore verrouill\u00e9, la bonne nouvelle c’est qu’un retour \u00e0 la normale s’approche. Le fournisseur devra d\u00e9verrouiller tous ces appareils et informer les gens concern\u00e9s.<\/p>\n\n\n\n

Bell va donc devoir trouver une autre approche pour ses probl\u00e8mes de s\u00e9curit\u00e9 en magasin. Mais cette fois, il faudra que \u00e7a respecte le Code. Le CRTC vient de le rappeler clairement.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00c7a n’aura pas dur\u00e9 longtemps. \u00c0 peine quelques mois apr\u00e8s avoir commenc\u00e9 \u00e0 verrouiller les t\u00e9l\u00e9phones vendus dans ses boutiques, Bell vient de recevoir l’ordre du CRTC de tout arr\u00eater. Et pas dans quelques semaines. Imm\u00e9diatement. Marc Morin, le grand patron des op\u00e9rations au CRTC, a envoy\u00e9 une lettre sans \u00e9quivoque \u00e0 Bell. Le message […]<\/p>\n","protected":false},"author":39,"featured_media":23296,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[834,489],"tags":[13,37],"class_list":["post-26430","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile-articles-fr","category-mobile-fr","tag-bell","tag-mobile"],"acf":[],"yoast_head":"\nBell forc\u00e9 d'abandonner le verrouillage des t\u00e9l\u00e9phones | PlanHub.ca<\/title>\n<meta name=\"description\" content=\"Quelques mois apr\u00e8s avoir commenc\u00e9 \u00e0 verrouiller les t\u00e9l\u00e9phones vendus, Bell vient de recevoir l'ordre du CRTC de tout arr\u00eater.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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