{"id":29156,"date":"2026-09-10T16:17:34","date_gmt":"2026-09-10T21:17:34","guid":{"rendered":"https:\/\/www.planhub.ca\/blog\/?p=29156"},"modified":"2026-09-10T16:17:37","modified_gmt":"2026-09-10T21:17:37","slug":"crtc-frais-deverrouillage-resiliation-bilan-septembre-2026","status":"publish","type":"post","link":"https:\/\/www.planhub.ca\/blog\/fr\/crtc-frais-deverrouillage-resiliation-bilan-septembre-2026\/","title":{"rendered":"Frais, t\u00e9l\u00e9phones verrouill\u00e9s et r\u00e9siliation Internet : un mois de changements au CRTC"},"content":{"rendered":"\n

Changer de fournisseur devrait permettre d\u2019\u00e9conomiser sans multiplier les d\u00e9marches. Pourtant, les frais suppl\u00e9mentaires, les appareils verrouill\u00e9s et les probl\u00e8mes de r\u00e9siliation peuvent compliquer le d\u00e9part. De la mi-ao\u00fbt au d\u00e9but septembre, trois dossiers suivis par PlanHub ont avanc\u00e9 au CRTC. Voici ce qu\u2019ils changent pour les consommateurs.<\/p>\n\n\n\n

T\u00e9l\u00e9phones verrouill\u00e9s : une permission temporaire de deux jours ouvrables<\/h2>\n\n\n\n

Depuis le 14 ao\u00fbt, le CRTC permet temporairement aux op\u00e9rateurs de vendre des t\u00e9l\u00e9phones verrouill\u00e9s, \u00e0 condition de les d\u00e9verrouiller automatiquement dans les deux jours ouvrables suivant l\u2019achat<\/strong>. Le d\u00e9verrouillage sur demande demeure gratuit, sans devoir attendre ce d\u00e9lai. Les op\u00e9rateurs doivent aussi informer les clients des restrictions. Cette permission n\u2019autorise pas un verrouillage g\u00e9n\u00e9ral de 60 jours : le CRTC examine justement la pratique de Bell et Virgin Plus, appliqu\u00e9e depuis avril 2025. Avis CRTC 2026-210<\/a><\/p>\n\n\n\n

\"T\u00e9l\u00e9phone
Le verrouillage des t\u00e9l\u00e9phones revient dans le viseur du CRTC, avec de nouvelles obligations pour les fournisseurs canadiens.<\/em><\/figcaption><\/figure>\n\n\n\n

Bell, Rogers et TELUS doivent justifier certains frais<\/h2>\n\n\n\n

L\u2019interdiction des frais d\u2019activation et de modification de forfait est entr\u00e9e en vigueur le 12 juin 2026<\/strong>, avec des exceptions encadr\u00e9es, notamment pour certains produits ou services optionnels. Politique CRTC 2026-43<\/a> Le CRTC examine si plusieurs frais respectent ces r\u00e8gles :<\/p>\n\n\n\n

Op\u00e9rateur<\/th>Frais vis\u00e9s par la proc\u00e9dure<\/th><\/tr><\/thead>
Bell<\/td>40 $ pour la manutention d\u2019un appareil<\/td><\/tr>
TELUS<\/td>15 $ pour une carte SIM ou eSIM<\/td><\/tr>
Rogers<\/td>40 $ pour la configuration d\u2019un appareil, 25 $ de livraison et certains frais de carte SIM<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Les op\u00e9rateurs d\u00e9fendent la conformit\u00e9 de ces frais. Si une infraction est retenue, le CRTC envisage des ordonnances de mise en conformit\u00e9 et des sanctions p\u00e9cuniaires. Il ne s\u2019agit pas d\u2019amendes d\u00e9j\u00e0 impos\u00e9es.<\/strong> Avis CRTC 2026-155<\/a><\/p>\n\n\n\n

La consultation sur les frais a franchi une nouvelle \u00e9tape<\/h2>\n\n\n\n

La p\u00e9riode d\u2019interventions du public s\u2019est termin\u00e9e le 31 ao\u00fbt<\/strong>. L\u2019avis modifi\u00e9 fixe au 10 septembre<\/strong> la date limite des r\u00e9pliques des entreprises. Cette \u00e9ch\u00e9ance correspond \u00e0 une \u00e9tape de la proc\u00e9dure, sans annoncer la date d\u2019un verdict. Avis CRTC 2026-155-2<\/a> Notre dernier suivi signalait un \u00e9cart avec le r\u00e9pertoire des consultations, qui affiche le 8 septembre. Nous retenons ici la date inscrite dans l\u2019avis formel. R\u00e9pertoire du CRTC<\/a><\/p>\n\n\n\n

\"T\u00e9l\u00e9phone,
Les frais impos\u00e9s par les fournisseurs t\u00e9l\u00e9com font partie des dossiers sur lesquels le CRTC resserre ses r\u00e8gles.<\/em><\/figcaption><\/figure>\n\n\n\n

R\u00e9siliation Internet : mieux coordonner le changement de fournisseur<\/h2>\n\n\n\n

Le 4 septembre, le CRTC a approuv\u00e9 un processus normalis\u00e9 pour r\u00e9silier les services Internet vendus par des fournisseurs sans fil, y compris certains acc\u00e8s filaires commercialis\u00e9s sous leurs marques. L\u2019objectif est de r\u00e9duire les erreurs et de bien identifier le service \u00e0 fermer dans un compte qui en regroupe plusieurs. Les fournisseurs concern\u00e9s devront afficher son identifiant unique sur la facture ou dans le portail client d\u2019ici le 4 septembre 2027<\/strong>. D\u00e9cision CRTC 2026-232<\/a> Le droit d\u2019autoriser un nouveau fournisseur \u00e0 transmettre la demande de r\u00e9siliation existait d\u00e9j\u00e0 depuis 2011. Politique CRTC 2011-191<\/a><\/p>\n\n\n\n

\"Illustration
Le CRTC veut simplifier le changement de fournisseur Internet et r\u00e9duire les obstacles lors d\u2019une r\u00e9siliation.<\/em><\/figcaption><\/figure>\n\n\n\n

Ce que vous pouvez faire d\u00e8s maintenant<\/h2>\n\n\n\n

Avant de changer de forfait, demandez le d\u00e9tail des frais, conservez les confirmations et faites pr\u00e9ciser la date de fermeture de l\u2019ancien service. Pour un t\u00e9l\u00e9phone financ\u00e9, v\u00e9rifiez aussi le solde restant : le d\u00e9verrouillage ne rembourse pas l\u2019appareil. Code sur les services sans fil<\/a> Vous pouvez encore participer au dossier sur le verrouillage jusqu\u2019au 14 septembre<\/strong>, avec des r\u00e9pliques pr\u00e9vues le 24 septembre. Consultation CRTC 2026-210<\/a> Pour \u00e9valuer vos options, comparez les forfaits cellulaires<\/a> et les forfaits Internet<\/a> sur PlanHub en tenant compte du co\u00fbt total.<\/p>\n","protected":false},"excerpt":{"rendered":"

Changer de fournisseur devrait permettre d\u2019\u00e9conomiser sans multiplier les d\u00e9marches. Pourtant, les frais suppl\u00e9mentaires, les appareils verrouill\u00e9s et les probl\u00e8mes de r\u00e9siliation peuvent compliquer le d\u00e9part. De la mi-ao\u00fbt au d\u00e9but septembre, trois dossiers suivis par PlanHub ont avanc\u00e9 au CRTC. Voici ce qu\u2019ils changent pour les consommateurs. T\u00e9l\u00e9phones verrouill\u00e9s : une permission temporaire de […]<\/p>\n","protected":false},"author":45,"featured_media":29171,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[490,489,833,835,842,817],"tags":[642,80],"class_list":["post-29156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-internet-fr","category-mobile-fr","category-internet-news-fr","category-mobile-news-fr","category-telecom-news-fr","category-telecom-fr","tag-canada-2","tag-crtc"],"acf":[],"yoast_head":"\nCRTC : frais, d\u00e9verrouillage et r\u00e9siliation en 2026 | PlanHub.ca<\/title>\n<meta name=\"description\" content=\"Frais de Bell, Rogers et TELUS, t\u00e9l\u00e9phones verrouill\u00e9s et r\u00e9siliation Internet : le bilan du CRTC et les cons\u00e9quences pour votre forfait.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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