{"id":29261,"date":"2026-09-24T12:31:23","date_gmt":"2026-09-24T17:31:23","guid":{"rendered":"https:\/\/www.planhub.ca\/blog\/?p=29261"},"modified":"2026-09-24T12:33:27","modified_gmt":"2026-09-24T17:33:27","slug":"telus-comptes-clients-compromis-securite","status":"publish","type":"post","link":"https:\/\/www.planhub.ca\/blog\/fr\/telus-comptes-clients-compromis-securite\/","title":{"rendered":"TELUS : des comptes clients compromis pendant 16 mois, puis une alerte prise pour une fraude"},"content":{"rendered":"\n

Des comptes clients TELUS ont \u00e9t\u00e9 compromis entre f\u00e9vrier 2025 et juin 2026. Des renseignements personnels et des donn\u00e9es de facturation ont \u00e9t\u00e9 consult\u00e9s sans autorisation. De plus, certains clients ont re\u00e7u une v\u00e9ritable alerte de s\u00e9curit\u00e9, pr\u00e9sent\u00e9e \u00e0 tort comme une fraude. Retour sur les \u00e9v\u00e9nements et les pr\u00e9cautions \u00e0 prendre.<\/strong><\/p>\n\n\n\n

Des comptes TELUS compromis pendant 16 mois<\/h2>\n\n\n\n

En septembre 2026, TELUS a confirm\u00e9 que des personnes non autoris\u00e9es avaient acc\u00e9d\u00e9 \u00e0 certains comptes clients. Pour y parvenir, elles ont utilis\u00e9 des identifiants compromis.<\/p>\n\n\n\n

Les acc\u00e8s se sont produits entre f\u00e9vrier 2025 et juin 2026, soit une p\u00e9riode de 16 mois.<\/p>\n\n\n\n

Plusieurs renseignements personnels ont pu \u00eatre consult\u00e9s. Parmi ceux-ci figurent les noms, les num\u00e9ros de t\u00e9l\u00e9phone et les adresses postales et courriel.<\/p>\n\n\n\n

Les donn\u00e9es concern\u00e9es comprennent \u00e9galement les num\u00e9ros de compte et les quatre derniers chiffres des cartes de paiement enregistr\u00e9es. Les d\u00e9tails des abonnements et l’historique de facturation figurent aussi parmi les renseignements potentiellement touch\u00e9s.<\/p>\n\n\n\n

Ces informations pourraient notamment servir \u00e0 rendre des tentatives de fraude plus cr\u00e9dibles. Elles pourraient aussi \u00eatre utilis\u00e9es pour convaincre des clients de changer de fournisseur.<\/p>\n\n\n\n

Par ailleurs, des modifications non autoris\u00e9es pourraient \u00eatre apport\u00e9es aux services des abonn\u00e9s concern\u00e9s.<\/p>\n\n\n\n

TELUS n’a pas communiqu\u00e9 le nombre exact de clients touch\u00e9s.<\/strong> L’entreprise \u00e9voque toutefois un nombre limit\u00e9 de comptes concern\u00e9s.<\/p>\n\n\n\n

Une v\u00e9ritable alerte de s\u00e9curit\u00e9 prise pour une fraude<\/h2>\n\n\n\n

Quelques jours apr\u00e8s la r\u00e9v\u00e9lation de l’incident, une nouvelle situation est venue compliquer le dossier.<\/p>\n\n\n\n

Certains clients avaient re\u00e7u un courriel de TELUS concernant la s\u00e9curit\u00e9 de leurs renseignements personnels. Ils ont donc contact\u00e9 le service \u00e0 la client\u00e8le pour v\u00e9rifier son authenticit\u00e9.<\/p>\n\n\n\n

Selon les t\u00e9moignages rapport\u00e9s dans les m\u00e9dias, certains employ\u00e9s leur auraient indiqu\u00e9 que le courriel \u00e9tait frauduleux. Ils leur auraient \u00e9galement recommand\u00e9 de le supprimer.<\/p>\n\n\n\n

Pourtant, il s’agissait d’une v\u00e9ritable notification de TELUS.<\/p>\n\n\n\n

Le message contenait notamment un code personnel. Celui-ci permettait aux clients concern\u00e9s de r\u00e9clamer deux ann\u00e9es de protection contre le vol d’identit\u00e9.<\/p>\n\n\n\n

De son c\u00f4t\u00e9, TELUS a attribu\u00e9 cette confusion \u00e0 un probl\u00e8me technique. L’entreprise affirme avoir corrig\u00e9 la situation.<\/p>\n\n\n\n

Cet \u00e9pisode soul\u00e8ve n\u00e9anmoins une question importante pour les consommateurs. Comment distinguer une communication l\u00e9gitime d’une fraude lorsque les informations fournies par le service \u00e0 la client\u00e8le sont contradictoires?<\/p>\n\n\n\n

\"Personne
Certains clients TELUS ont re\u00e7u une v\u00e9ritable alerte de s\u00e9curit\u00e9 qui a ensuite \u00e9t\u00e9 pr\u00e9sent\u00e9e \u00e0 tort comme une fraude.<\/em><\/figcaption><\/figure>\n\n\n\n

Quelles mesures TELUS a-t-elle prises?<\/h2>\n\n\n\n

\u00c0 la suite de l’incident, TELUS indique avoir bloqu\u00e9 les acc\u00e8s non autoris\u00e9s. L’entreprise a \u00e9galement d\u00e9sactiv\u00e9 les identifiants compromis et renforc\u00e9 la surveillance des comptes concern\u00e9s.<\/p>\n\n\n\n

Par ailleurs, TELUS a signal\u00e9 l’incident au service de police de Vancouver.<\/p>\n\n\n\n

Les clients touch\u00e9s se voient offrir deux ann\u00e9es de protection contre le vol d’identit\u00e9 TELUS Guardian, par l’interm\u00e9diaire de Norton.<\/p>\n\n\n\n

Ce service vise notamment \u00e0 faciliter la d\u00e9tection de certaines utilisations frauduleuses des renseignements personnels.<\/p>\n\n\n\n

Toutefois, cette protection ne remplace pas la vigilance des consommateurs. Il demeure important de v\u00e9rifier r\u00e9guli\u00e8rement ses comptes et de surveiller les communications inhabituelles.<\/p>\n\n\n\n

Vous \u00eates client TELUS? Voici les pr\u00e9cautions \u00e0 prendre<\/h2>\n\n\n\n

M\u00eame sans notification de s\u00e9curit\u00e9, quelques v\u00e9rifications simples peuvent contribuer \u00e0 prot\u00e9ger votre compte et vos renseignements personnels.<\/p>\n\n\n\n

    \n
  • V\u00e9rifiez votre compte Mon TELUS :<\/strong> consultez vos derni\u00e8res factures. Recherchez notamment les changements de forfait, les services ajout\u00e9s et les frais inhabituels.<\/li>\n\n\n\n
  • Prot\u00e9gez vos identifiants :<\/strong> utilisez un mot de passe unique. De plus, activez l’authentification \u00e0 deux facteurs lorsqu’elle est disponible.<\/li>\n\n\n\n
  • M\u00e9fiez-vous des appels inattendus :<\/strong> un interlocuteur qui conna\u00eet votre nom ou votre forfait n’est pas n\u00e9cessairement un repr\u00e9sentant l\u00e9gitime.<\/li>\n\n\n\n
  • V\u00e9rifiez les communications suspectes :<\/strong> contactez directement TELUS pour confirmer l’authenticit\u00e9 d’un message. \u00c9vitez de cliquer sur les liens contenus dans un courriel douteux.<\/li>\n\n\n\n
  • Surveillez les modifications de vos services :<\/strong> contactez imm\u00e9diatement votre fournisseur si votre ligne mobile cesse soudainement de fonctionner. Faites de m\u00eame si vous constatez un changement non autoris\u00e9.<\/li>\n<\/ul>\n\n\n\n

    Pour obtenir de l’aide, les clients peuvent composer le *611 depuis leur t\u00e9l\u00e9phone mobile TELUS. Ils peuvent \u00e9galement joindre le service \u00e0 la client\u00e8le au 1-866-558-2273.<\/p>\n\n\n\n

    \"Personne
    Un mot de passe unique et la v\u00e9rification r\u00e9guli\u00e8re de son compte contribuent \u00e0 prot\u00e9ger ses renseignements personnels.<\/em><\/figcaption><\/figure>\n\n\n\n

    Ce qu’il faut retenir<\/h2>\n\n\n\n

    L’incident chez TELUS met en lumi\u00e8re deux enjeux distincts. Le premier concerne la protection des renseignements personnels des abonn\u00e9s.<\/p>\n\n\n\n

    Le second touche la fiabilit\u00e9 des communications destin\u00e9es aux clients lorsqu’un probl\u00e8me de s\u00e9curit\u00e9 survient.<\/p>\n\n\n\n

    En effet, des renseignements personnels obtenus sans autorisation peuvent rendre certaines tentatives de fraude plus convaincantes.<\/p>\n\n\n\n

    En r\u00e9sum\u00e9, surveillez r\u00e9guli\u00e8rement votre compte et v\u00e9rifiez directement toute communication inhabituelle. Enfin, ne transmettez jamais votre mot de passe ou votre code de s\u00e9curit\u00e9 \u00e0 un interlocuteur non sollicit\u00e9.<\/strong><\/p>\n\n\n\n

    <\/p>\n","protected":false},"excerpt":{"rendered":"

    Des comptes clients TELUS ont \u00e9t\u00e9 compromis entre f\u00e9vrier 2025 et juin 2026. Des renseignements personnels et des donn\u00e9es de facturation ont \u00e9t\u00e9 consult\u00e9s sans autorisation. De plus, certains clients ont re\u00e7u une v\u00e9ritable alerte de s\u00e9curit\u00e9, pr\u00e9sent\u00e9e \u00e0 tort comme une fraude. Retour sur les \u00e9v\u00e9nements et les pr\u00e9cautions \u00e0 prendre. Des comptes TELUS […]<\/p>\n","protected":false},"author":45,"featured_media":29265,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[841,489,842,817,28],"tags":[1350,1414,14],"class_list":["post-29261","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecom-articles-fr","category-mobile-fr","category-telecom-news-fr","category-telecom-fr","category-mobile-phone-fr","tag-securite-2","tag-security","tag-telus"],"acf":[],"yoast_head":"\nTELUS : comptes clients compromis pendant 16 mois | PlanHub.ca<\/title>\n<meta name=\"description\" content=\"Des comptes clients TELUS ont \u00e9t\u00e9 compromis pendant 16 mois. 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