{"id":29505,"date":"2026-10-21T14:28:57","date_gmt":"2026-10-21T19:28:57","guid":{"rendered":"https:\/\/www.planhub.ca\/blog\/?p=29505"},"modified":"2026-10-21T14:29:02","modified_gmt":"2026-10-21T19:29:02","slug":"plaintes-cprst-statistiques","status":"publish","type":"post","link":"https:\/\/www.planhub.ca\/blog\/fr\/plaintes-cprst-statistiques\/","title":{"rendered":"Plaintes t\u00e9l\u00e9com : record \u00e0 la CPRST en 2025-2026"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"29505\" class=\"elementor elementor-29505\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4eaeed0 e-flex e-con-boxed e-con e-parent\" data-id=\"4eaeed0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d9a778 elementor-widget elementor-widget-text-editor\" data-id=\"7d9a778\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Les Canadiens n&rsquo;ont jamais autant port\u00e9 plainte contre leur fournisseur de t\u00e9l\u00e9com. Selon des chiffres pr\u00e9liminaires publi\u00e9s le 15 octobre 2026, la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) a re\u00e7u 53 195 plaintes en 2025-2026, soit 79 % de plus que l&rsquo;ann\u00e9e pr\u00e9c\u00e9dente.<\/p><p>Facture gonfl\u00e9e, panne d&rsquo;Internet qui s&rsquo;\u00e9ternise, frais qu&rsquo;on ne vous avait jamais mentionn\u00e9s : si vous vivez un conflit avec votre fournisseur de cellulaire, d&rsquo;Internet ou de t\u00e9l\u00e9, voici ce que cette hausse change pour vous, et comment obtenir une solution le plus rapidement possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60ac6ef elementor-widget elementor-widget-heading\" data-id=\"60ac6ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les chiffres cl\u00e9s de 2025-2026<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19cec41 elementor-widget elementor-widget-text-editor\" data-id=\"19cec41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Malgr\u00e9 un volume record, pr\u00e8s de 9 plaintes conclues sur 10 ont trouv\u00e9 une solution.<\/p><table><colgroup><col \/><col \/><col \/><\/colgroup><tbody><tr><th colspan=\"1\" rowspan=\"1\"><p>Indicateur<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>2025-2026<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>Variation sur un an<\/p><\/th><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Plaintes re\u00e7ues<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>53 195<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>+79 %<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Plaintes accept\u00e9es<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>41 235<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>+74 %<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p>Taux global de r\u00e9solution (plaintes conclues)<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>87,2 %<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>non communiqu\u00e9<\/p><\/td><\/tr><\/tbody><\/table><p>Pour donner un ordre de grandeur, ces hausses correspondent \u00e0 environ 29 700 plaintes re\u00e7ues et 23 700 plaintes accept\u00e9es l&rsquo;ann\u00e9e pr\u00e9c\u00e9dente (calcul \u00e0 partir des pourcentages annonc\u00e9s).<\/p><p>Une plainte \u00ab accept\u00e9e \u00bb est une plainte qui rel\u00e8ve du mandat de la CPRST. Les autres sont redirig\u00e9es vers l&rsquo;organisme appropri\u00e9 lorsqu&rsquo;il en existe un.<\/p><p>La r\u00e9partition par fournisseur et par type de probl\u00e8me sera d\u00e9voil\u00e9e dans le rapport annuel complet, attendu le 13 janvier 2027.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44b8b94 elementor-widget elementor-widget-heading\" data-id=\"44b8b94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La CPRST, c'est quoi au juste?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e60c1f9 elementor-widget elementor-widget-text-editor\" data-id=\"e60c1f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">La CPRST est l&rsquo;organisme ind\u00e9pendant qui r\u00e8gle gratuitement les diff\u00e9rends entre les consommateurs (et les petites entreprises) et leurs fournisseurs de t\u00e9l\u00e9phonie, d&rsquo;Internet et de t\u00e9l\u00e9. Plus de 400 fournisseurs y participent.<\/p><p>On la confond souvent avec le CRTC, mais leurs r\u00f4les sont distincts :<\/p><ul><li><strong>La CPRST<\/strong> traite votre plainte individuelle. Elle peut exiger que le fournisseur s&rsquo;excuse, corrige l&rsquo;erreur (facturation, reconnexion, arr\u00eat du recouvrement) ou vous rembourse des pertes financi\u00e8res prouv\u00e9es, jusqu&rsquo;\u00e0 5 000 $.<\/li><li><strong>Le CRTC<\/strong>, comme organisme de r\u00e9glementation, peut sanctionner les fournisseurs ou leur imposer de changer leurs pratiques. La CPRST ne le fait pas.<\/li><\/ul><p>La CPRST veille notamment au respect des codes du CRTC, comme le Code sur les services sans fil et le Code sur les services Internet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53cc0c6 elementor-widget elementor-widget-heading\" data-id=\"53cc0c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des d\u00e9lais plus longs : ce que \u00e7a change pour vous<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6248c9 elementor-widget elementor-widget-text-editor\" data-id=\"c6248c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Si votre plainte est simple, elle devrait encore se r\u00e9gler rapidement. La CPRST pr\u00e9cise qu&rsquo;elle continue de r\u00e9gler la majorit\u00e9 des dossiers d\u00e8s les premi\u00e8res \u00e9tapes.<\/p><p>Par contre, les dossiers qui exigent une conciliation ou une enqu\u00eate prennent plus de temps que d&rsquo;habitude, et l&rsquo;organisme pr\u00e9vient que ces d\u00e9lais pourraient durer tant que la demande restera aussi forte.<\/p><p>Concr\u00e8tement, \u00e7a veut dire qu&rsquo;un dossier bien pr\u00e9par\u00e9, et r\u00e9gl\u00e9 si possible directement avec votre fournisseur, vous fera gagner beaucoup de temps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-672edf8 elementor-widget elementor-widget-heading\" data-id=\"672edf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Avant de porter plainte : 5 r\u00e9flexes avec votre fournisseur<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4f4ac8 elementor-widget elementor-widget-text-editor\" data-id=\"c4f4ac8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Si votre plainte est simple, elle devrait encore se r\u00e9gler rapidement. La CPRST pr\u00e9cise qu&rsquo;elle continue de r\u00e9gler la majorit\u00e9 des dossier<\/p><p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Vous devez d&rsquo;abord laisser \u00e0 votre fournisseur une chance raisonnable de r\u00e9gler le probl\u00e8me. C&rsquo;est obligatoire avant de vous adresser \u00e0 la CPRST, et c&rsquo;est souvent la voie la plus rapide.<\/p><ul><li><strong>Soyez clair.<\/strong> D\u00e9crivez le probl\u00e8me et dites pr\u00e9cis\u00e9ment ce que vous attendez : un cr\u00e9dit, une correction de facture, une r\u00e9paration, une annulation.<\/li><li><strong>Gardez tout.<\/strong> Factures, contrat, transcriptions de clavardage, courriels et num\u00e9ros de r\u00e9f\u00e9rence.<\/li><li><strong>Notez chaque contact.<\/strong> La date, le nom ou le num\u00e9ro d&#8217;employ\u00e9 de la personne au service \u00e0 la client\u00e8le, et ce qui vous a \u00e9t\u00e9 promis.<\/li><li><strong>Collaborez aux solutions raisonnables.<\/strong> D\u00e9pannage, rendez-vous de technicien, attente d&rsquo;un cr\u00e9dit sur la prochaine facture : laissez la d\u00e9marche aller jusqu&rsquo;au bout.<\/li><li><strong>Escaladez au besoin.<\/strong> Si rien n&rsquo;est r\u00e9gl\u00e9 et que le probl\u00e8me rel\u00e8ve du mandat de la CPRST, vous pouvez alors d\u00e9poser une plainte.<\/li><\/ul><div>\u00a0<\/div><p>Astuce : tenez un simple fichier ou une note sur votre cellulaire avec la chronologie de vos \u00e9changes. Si vous devez porter plainte, la moiti\u00e9 du travail sera d\u00e9j\u00e0 faite.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4296517 elementor-widget elementor-widget-heading\" data-id=\"4296517\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment se d\u00e9roule une plainte \u00e0 la CPRST<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da25c70 elementor-widget elementor-widget-text-editor\" data-id=\"da25c70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Le processus compte quatre \u00e9tapes, et la grande majorit\u00e9 des plaintes se r\u00e8glent \u00e0 la deuxi\u00e8me.<\/p><ol><li><strong>D\u00e9p\u00f4t et \u00e9valuation.<\/strong> Le formulaire en ligne prend environ 15 minutes. La CPRST v\u00e9rifie ensuite que la plainte rel\u00e8ve de son mandat.<\/li><li><strong>Transmission au fournisseur.<\/strong> La CPRST envoie votre plainte \u00e0 votre fournisseur, qui doit travailler avec vous et lui faire rapport dans les 20 jours. R\u00e9pondez-lui rapidement \u00e0 cette \u00e9tape.<\/li><li><strong>Conciliation et enqu\u00eate.<\/strong> Si rien n&rsquo;est r\u00e9gl\u00e9, la CPRST joue le r\u00f4le de m\u00e9diateur. \u00c0 d\u00e9faut d&rsquo;entente, elle analyse les documents des deux parties et publie des conclusions d&rsquo;enqu\u00eate. C&rsquo;est cette \u00e9tape qui est actuellement ralentie.<\/li><li><strong>D\u00e9nouement.<\/strong> Vous pouvez accepter ou refuser les conclusions. Si vous les acceptez, le fournisseur doit appliquer les mesures prescrites. Si vous les refusez, vous conservez vos autres recours.<\/li><\/ol><p>Bon \u00e0 savoir : si votre plainte porte sur des frais impay\u00e9s, le fournisseur doit suspendre le recouvrement de ces montants jusqu&rsquo;\u00e0 la fermeture du dossier. Vous devez toutefois continuer de payer les frais qui ne sont pas contest\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17230cc elementor-widget elementor-widget-heading\" data-id=\"17230cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Et si la vraie solution, c'\u00e9tait de changer de fournisseur?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-639ec7d elementor-widget elementor-widget-text-editor\" data-id=\"639ec7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Une plainte r\u00e8gle un probl\u00e8me ponctuel, mais elle ne change pas la relation avec votre fournisseur. Si les frustrations s&rsquo;accumulent, il vaut peut-\u00eatre la peine de magasiner un nouveau forfait.<\/p>\n<p>Avant de partir, v\u00e9rifiez votre contrat : date de fin d&rsquo;engagement, solde restant sur votre t\u00e9l\u00e9phone et \u00e9ventuels frais de r\u00e9siliation.<\/p>\n<p>Avec&nbsp;<a href=\"https:\/\/www.planhub.ca\/question\/?locale=fr&amp;scenarioType=decision&amp;referrer=https%3A%2F%2Fwww.planhub.ca%2Ffr\" target=\"_blank\">PlanHub, vous comparez en quelques clics les forfaits cellulaire et Internet<\/a>&nbsp;offerts \u00e0 votre adresse, chez les grands fournisseurs comme chez les plus petits.&nbsp;<\/p>\n<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Et que votre exp\u00e9rience soit bonne ou mauvaise, <b>laissez un avis sur votre fournisseur sur PlanHub<\/b> : votre t\u00e9moignage aidera d&rsquo;autres consommateurs \u00e0 faire le bon choix avant de signer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c9f0f4 e-flex e-con-boxed e-con e-parent\" data-id=\"0c9f0f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcb14ed elementor-widget elementor-widget-heading\" data-id=\"dcb14ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca06519 elementor-widget elementor-widget-n-accordion\" data-id=\"ca06519\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2110\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2110\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Est-ce que porter plainte \u00e0 la CPRST co\u00fbte quelque chose?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2110\" class=\"elementor-element elementor-element-50d1559 e-con-full e-flex e-con e-child\" data-id=\"50d1559\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2110\" class=\"elementor-element elementor-element-bbaf53c e-flex e-con-boxed e-con e-child\" data-id=\"bbaf53c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0c6634 elementor-widget elementor-widget-text-editor\" data-id=\"f0c6634\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Non, le service est enti\u00e8rement gratuit pour les consommateurs.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2111\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2111\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Combien de temps faut-il pour r\u00e9gler une plainte?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2111\" class=\"elementor-element elementor-element-62f12c7 e-con-full e-flex e-con e-child\" data-id=\"62f12c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2111\" class=\"elementor-element elementor-element-4cda7ed e-flex e-con-boxed e-con e-child\" data-id=\"4cda7ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21a5487 elementor-widget elementor-widget-text-editor\" data-id=\"21a5487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">La plupart se r\u00e8glent \u00e0 l&rsquo;\u00e9tape de transmission au fournisseur, qui a 20 jours pour faire rapport. Les dossiers qui passent en conciliation ou en enqu\u00eate prennent actuellement plus de temps que d&rsquo;habitude.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2112\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2112\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Puis-je porter plainte directement, sans contacter mon fournisseur? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2112\" class=\"elementor-element elementor-element-be5c4d6 e-con-full e-flex e-con e-child\" data-id=\"be5c4d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2112\" class=\"elementor-element elementor-element-42a0887 e-flex e-con-boxed e-con e-child\" data-id=\"42a0887\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d288253 elementor-widget elementor-widget-text-editor\" data-id=\"d288253\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Non. Vous devez d&rsquo;abord lui donner une occasion raisonnable de r\u00e9gler le probl\u00e8me.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2113\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2113\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quels services sont couverts?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2113\" class=\"elementor-element elementor-element-123e3b9 e-con-full e-flex e-con e-child\" data-id=\"123e3b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2113\" class=\"elementor-element elementor-element-2733bb0 e-flex e-con-boxed e-con e-child\" data-id=\"2733bb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d6618a elementor-widget elementor-widget-text-editor\" data-id=\"0d6618a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">\u00a0Le cellulaire, le t\u00e9l\u00e9phone r\u00e9sidentiel, Internet et la t\u00e9l\u00e9vision, aupr\u00e8s des fournisseurs participants.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2114\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2114\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quand conna\u00eetra-t-on les fournisseurs les plus vis\u00e9s? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2114\" class=\"elementor-element elementor-element-4274415 e-con-full e-flex e-con e-child\" data-id=\"4274415\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2114\" class=\"elementor-element elementor-element-32853d0 e-flex e-con-boxed e-con e-child\" data-id=\"32853d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-baef105 elementor-widget elementor-widget-text-editor\" data-id=\"baef105\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-lfile-container=\"2ba8c405-95ca-4a68-b99a-43a917d6dd03\" data-pm-slice=\"1 1 []\">Le rapport annuel complet 2025-2026, avec la r\u00e9partition par fournisseur, sera publi\u00e9 le 13 janvier 2027.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Est-ce que porter plainte \\u00e0 la CPRST co\\u00fbte quelque chose?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Non, le service est enti\\u00e8rement gratuit pour les consommateurs.\\u00a0\"}},{\"@type\":\"Question\",\"name\":\"Combien de temps faut-il pour r\\u00e9gler une plainte?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"La plupart se r\\u00e8glent \\u00e0 l&rsquo;\\u00e9tape de transmission au fournisseur, qui a 20 jours pour faire rapport. Les dossiers qui passent en conciliation ou en enqu\\u00eate prennent actuellement plus de temps que d&rsquo;habitude.\"}},{\"@type\":\"Question\",\"name\":\"Puis-je porter plainte directement, sans contacter mon fournisseur?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Non. Vous devez d&rsquo;abord lui donner une occasion raisonnable de r\\u00e9gler le probl\\u00e8me.\\u00a0\"}},{\"@type\":\"Question\",\"name\":\"Quels services sont couverts?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\\u00a0Le cellulaire, le t\\u00e9l\\u00e9phone r\\u00e9sidentiel, Internet et la t\\u00e9l\\u00e9vision, aupr\\u00e8s des fournisseurs participants.\\u00a0\"}},{\"@type\":\"Question\",\"name\":\"Quand conna\\u00eetra-t-on les fournisseurs les plus vis\\u00e9s?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Le rapport annuel complet 2025-2026, avec la r\\u00e9partition par fournisseur, sera publi\\u00e9 le 13 janvier 2027.\\u00a0\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Les Canadiens n&rsquo;ont jamais autant port\u00e9 plainte contre leur fournisseur de t\u00e9l\u00e9com. Selon des chiffres pr\u00e9liminaires publi\u00e9s le 15 octobre 2026, la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST) a re\u00e7u 53 195 plaintes en 2025-2026, soit 79 % de plus que l&rsquo;ann\u00e9e pr\u00e9c\u00e9dente. Facture gonfl\u00e9e, panne d&rsquo;Internet qui s&rsquo;\u00e9ternise, frais qu&rsquo;on ne [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":29510,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[842,817],"tags":[578,37],"class_list":["post-29505","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecom-news-fr","category-telecom-fr","tag-internet-fr","tag-mobile"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Plaintes t\u00e9l\u00e9com : +79 % en un an! Comment ne pas vous faire avoir<\/title>\n<meta name=\"description\" content=\"Les plaintes contre les fournisseurs de cellulaire, d&#039;Internet et de t\u00e9l\u00e9 ont bondi de 79 % en un an. 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