For several days, Bell customers seeking assistance via X (formerly Twitter) have been met with a wall of silence. The Canadian telecommunications giant confirms a major technical outage affecting its customer service on the platform. The company points to a malfunction at its external social media monitoring provider.
In a brief statement, the company specified: “Due to technical issues with our provider, we are currently unable to offer customer support on Twitter/X.” No further details have been disclosed regarding the exact nature of the incident or the identity of the provider involved.
Bell’s technical teams are undoubtedly on high alert. “We are actively exploring solutions to continue serving you here,” the official message states. However, the lack of a concrete deadline leaves uncertainty about the duration of this interruption.
Immediate Alternatives
In response to this targeted failure, Bell is redirecting its users to other channels:
-
The live chat on its website bell.ca (available 24/7)
-
The Facebook messaging for quick handling of requests
-
The traditional phone service with extended hours
This interruption occurs in a context where X remains a preferred channel for express claims. Bell’s brief communication concludes with “apologies for any inconvenience.”
