Cookie Policy

This Cookie Policy is designed to give you more information about the Cookies that we use on PlanHub.ca and our registered sub-domains (“Website”). Our use of the information gathered through Cookies is governed by our Privacy Policy and you should refer to it for more details on how we use your information.

By using or accessing our Website, you are consenting to PlanHub’s use of Cookies as outlined below.

When you use any of our services on our Website, our mobile sites or mobile applications, we may collect information using Cookies. This information is used to provide you with a more personalised service and so we can continuously improve our products.

1 - What are cookies?

Cookies are small files of numbers and letters that are stored in a user's browser when they visit a website, for record-keeping purposes. When a user returns to the website, their browser sends these files back to the website, allowing personalised content to be shown on the users' screen.

Session Cookies are temporary Cookies that remain in the cookie file of your browser until you leave the Website.

Persistent Cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

2 - How does Planhub use cookies?

Like most websites, we use Cookies for a variety of purposes in order to improve your online experience, for analytics and for marketing.

When we use session cookies to track the total number of visitors to our Website, this is done on an anonymous aggregate basis (as cookies do not in themselves carry any personal data). We may also employ cookies so that we remember your computer when it is used to return to the Website to help customize your Planhub experience. We may associate personal information with a cookie file in those instances. But specifically, we use Cookies on the Website for the following purposes:

Analytical Purposes We use cookies to analyze user activity in order to improve the Website. For example, we can use cookies to look at aggregate patterns like the average number of searches that users perform. We can use such analysis to gain insights about how to improve the functionality and user experience of the Website.
Your Preferences & User Experience We use cookies to gather certain information about users, such as browser type, server, language preference, and province setting, in order to store user preferences on our Website and to make your user experience more consistent and convenient. For example, we may store the recent searches you have performed in a cookie so that we can allow you to easily repeat those searches when you return to our Website.
Marketing We use cookies from third-party partners such as Google and Doubleclick for marketing purposes. These cookies allow us to display Planhub promotional material to you on other sites you visit across the Internet. We may also share information about your behavior on the Website with third parties (including operators of third-party websites and/or social networking sites) in order to show you targeted advertisements and other content that has been customized for you.
Referral Tracking We use cookies to associate user activity with the third party website that referred the user to our Website, or to associate user activity that Planhub referred to a third party website. These third party partner websites receive credit for the activity of users they refer to our Website, or give PlanHub credit for the activity of users referred to such third party websites. We do not share any personal information or information about individual user activities with these partner entities. We also use cookies to associate user activity with the email campaign that referred the user to our Website.
Security Purposes We may use cookies to limit certain types of cyber attacks.
Testing, Usability, and Performance Improvement Purposes We use cookies to ensure users receive a consistent user experience while we conduct A/B testing on certain aspects of our Website in order to improve our services and product offerings. We also use cookies to improve the performance and reliability of our Website.
Fraud/Spam prevention We use cookies during fraud reviews and investigations. Some of our cookie/device tracking happens via 3rd party vendors, other times we use our own indexes to identify activity related to specific cookies.

3 - How do I manage my cookie preferences?

Should you decide to prevent cookies from being stored in your browser, please note that you may not be able to use some of the key features on our Website. However, you will still be able to make basic searches.

If you would like to monitor or prevent cookies from being set in your browser, you can modify your browser settings to receive notifications whenever cookies are being used or to completely block the storage of cookies. You may also delete cookies that are already stored in your browser. Where you will find these settings will depend on the browser you use. Generally, using your browser's "Help" section, will help you locate these settings.

4 - Consent to the use of cookies:

If cookies are necessary for the use of the Website (functionality), those session cookies do not require your prior consent. Those session cookies will expire after you have left the homepage. Persistent cookies and third-party cookies may require your prior consent to track your choices you made on the website and your preferences. Your consent is declared through continuing to use our Website.

5 - More information about cookies

5.1 - First party cookies

A type of cookie that is set by the site the user is visiting and can only be read by that site.

5.2 - Third party cookies

Third party cookies are set by an organisation that does not own the site that the user is visiting. These are normally cookies set by specialist marketing or analytics organisations.

6 - Which third party cookies does PlanHub use?

We may use the following third party cookies:

6.1 - Google

We use various products and features provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").

Google Tag Manager

The Google Tag Manager itself does not collect personal data. It facilitates the integration and management of our tags. Tags are small code elements which serve to measure traffic and visitor behaviour, to detect the impact of online advertising or to test and optimize our websites. For further information about the Google Tag Manager visit: https://www.google.com/intl/de/tagmanager/use-policy.html

Google Analytics

We use the analytics service Google Analytics. Google Analytics uses "cookies", to help the Website analyse how users use the site. The information generated by the cookie about your use of the Website (including your IP address) will be anonymised and transmitted to and stored by Google on servers in the United States.

On our behalf, Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for us and providing us other services relating to Website activity and internet usage. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this Website. Furthermore you can prevent Google's collection and use of data (cookies and anything else) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?.

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/us.html or at https://policies.google.com/.

Google Dynamic Remarketing

We use Google Dynamic Remarketing to advertise Planhub across the Internet, in particular on the Google Display Network. Dynamic remarketing will display ads to you based on what parts of our websites you have viewed by placing a cookie on your web browser. This cookie does not in any way identify you or give access to your computer or mobile device. The cookie is used to indicate to other websites that "This user visited a particular page, so show them ads relating to that page." Google Dynamic Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from Planhub, you can opt out of Google's use of cookies by visiting Google's Ads Settings. For further information visit Google's privacy policy.

DoubleClick by Google

DoubleClick uses cookies to enable interest-based advertisements. The cookies identify which ad has been shown in the browser and whether you have accessed a website through an ad. The cookies do not collect personal information. If you do not wish to see interest-based ads, you can opt out of Google's use of cookies by visiting Google's Ads Settings. For further information visit Google's privacy policy.

Google Conversion Tracker

Google Conversion Tracker is an analytics tool within AdWords and we use it to track the effectiveness of ads placed on our Website. For example, whether customers click on the ad and purchase the product, download the app, etc. Again, all data is anonymized and subject to Google’s strict security and confidentiality policies. You can find out more about how Google uses such conversion data here and consult it’s privacy policy.

6.2 – M32 Media

M32 Media (355 Peel Street, Suite 411, Montreal, QC, H3C 2G9) provides a tool to help us, as ad publishers, to optimise our ad revenue. You can delete all cookies gathered and managed through their process at http://youradchoices.ca/choices/ and consult their Privacy Policy.

6.3 - Hotjar

Hotjar is an Analysis and Feedback tool provided by Hotjar Ltd (Level 2,St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe) that reveals the online behaviour and feedback of website's visitors. Hotjar uses a tracking code, which collects your information and transmit this to their servers based in Ireland. The following information may be collected through your device and browser:

device screen size;
device type (unique device identifiers) and browser information;
geographic location (country/ province only);
preferred language used to display the webpage.

We only use this Information to improve the functionality of our websites and make them more user-friendly, more valuable and simpler for you to use.

You may opt-out from having Hotjar collect your information when visiting a Hotjar website at any time by enabling the 'Do Not Track' feature of your browser from your browser settings page. For further Information visit Hotjar's privacy policy.