Public Mobile phone Plans

In general, I have been very satisfied with this provider for 2 years althhough I dislike their structure in customer service when a problem occurs. This is fully exposed when recently I assked to modify the email address and cellphone linked to the account. Publicmobile had 2 accounts with separate login email addresses and linked phone numbers. I wanted to update the no. & address which are no longer valid, I could not updated in my account but had to go the Community in wehgich I posted my request. The result was I could change the information linked to the commun ity but not to access my account with this provider. I received their reply asking me to provide all details: account no., credit card, recent payment, etc.,.I tried to reply but theere was no way to reply but had to create another message,. Another message replied with similar conditions. I could not use my email to ask them directly but limited to their Community format. This really frustrating. Imagine I already log into my account with all my account detail but the so-called moderators, or helpers in the Community still asked for these info., and gave me no reply. Hence I decided to switch at the end of this billing cycle, despite I am still with the incredibly lowest pla ($10/month!) in all Canada providers. Honestly speaking, their customer service is easily asccepted by general users but definitely a nightmare for seniors like me. For me I have no choice but to switch to another higher priced provider at the end of the current billing cycle.