3 months ago we paid our bill in full. They then processed a payment which went back nsf. We called them, and were told the payment went through and that be cause there was a dou le payment they were going to issue a refund. I asked 3 times if they were absolutely sure, and I was told yes. 2 weeks ago, we got a notification that there was an outstanding payment, and that we had to pay it. I called

I am beyond frustrated with Bell Mobility right now. I upgraded my plan from 100GB to 200GB on September 9th because I had already used up my data. Bell shows on my account that the change is “effective immediately,” but here I am 6 days later and NOTHING has changed.I’ve called them every single day since and all they do is put me on hold for ridiculous amounts of time without fixing the issue. W

Since I moved three years ago, the cell signal has been steadily weakening. This summer, it's worse than

I've been trying to cancel my services for 2 weeks... I can't... they always transfer me and I never get the line... I went to work so I always have to cancel the call because no one answers... I tried new customer and boom! I got an answer immediately! They offered me a refund to my old address???? Hello fraud, the check in the trash! I gave my new address and no it wasn't possible!

Poor coverage specially when you travel within Quebec and Ontario. Even the service hub cities service breakdowns quite often. Sometimes I even face a difficulty placing a network call and the internet experience is not good either. I opted videotron for their 100+ countries with no extra roaming charges. When in one of the destination countries, I could take calls as within Canada but I was unabl

Great service. Called them a couple of times in the past 2 weeks and got clear professional service.

The quality of the service. Plus a good package including a cell phone. 5G.

The big downside comes from their bill. Incomprehensible to a human. Lots of discounts that come and go over the months. You have to call to understand anything, especially if there are several services on the same bill like cell phone, internet etc. However, the service is impeccable and fast.