| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
EBOX Internet offers residential internet plans in the following cities: Montréal , Ottawa , Laval , Quebec City , Gatineau , Windsor , Québec , Saguenay , Trois-Rivières , Hamilton , Longueuil , St Catharines , Sherbrooke , Burlington , Oakville , Drummondville , Lévis , Kingston , Shawinigan ,
EBOX Internet offers 69 Internet plans in Canada
They offer speeds from 5Mbps to 400Mbps and prices from $32.57 to $86.52. They offer the following technologies: cable, dsl-fttn
| Cable Basic Unlimited | 5 Mbps Cable Download speed | Unlimited Monthly usage | $134.95 Upfront payment | $42.57 Average monthly price over 2 years | $1021.75 For 2 years | Link not supplied by EBOX Internet |
| Cable High Speed Unlimited | 10 Mbps Cable Download speed | Unlimited Monthly usage | $134.95 Upfront payment | $50.57 Average monthly price over 2 years | $1213.75 For 2 years | Link not supplied by EBOX Internet |
| Cable High Speed Unlimited | 10 Mbps Cable Download speed | Unlimited Monthly usage | $15 Upfront payment | $51.53 Average monthly price over 2 years | $1236.60 For 2 years | Link not supplied by EBOX Internet |
| Cable High Speed Plus Unlimited | 15 Mbps Cable Download speed | Unlimited Monthly usage | $134.95 Upfront payment | $54.57 Average monthly price over 2 years | $1309.75 For 2 years | Link not supplied by EBOX Internet |
| Cable High Speed Plus Unlimited | 15 Mbps Cable Download speed | Unlimited Monthly usage | $15 Upfront payment | $55.53 Average monthly price over 2 years | $1332.60 For 2 years | Link not supplied by EBOX Internet |
| Cable Basic 100Gb | 5 Mbps Cable Download speed | 100 GB Monthly usage | $134.95 Upfront payment | $32.57 Average monthly price over 2 years | $781.75 For 2 years | Link not supplied by EBOX Internet |
| Cable Basic 250Gb | 5 Mbps Cable Download speed | 250 GB Monthly usage | $134.95 Upfront payment | $36.57 Average monthly price over 2 years | $877.75 For 2 years | Link not supplied by EBOX Internet |
| DSL Basic 6 150Gb | 6 Mbps DSL/FTTN Download speed | 150 GB Monthly usage | $65 Upfront payment | $33.66 Average monthly price over 2 years | $807.80 For 2 years | Link not supplied by EBOX Internet |
| Cable Basic 100Gb | 5 Mbps Cable Download speed | 100 GB Monthly usage | $15 Upfront payment | $33.53 Average monthly price over 2 years | $804.60 For 2 years | Link not supplied by EBOX Internet |
| FTTN High Speed 10 150Gb | 10 Mbps DSL/FTTN Download speed | 150 GB Monthly usage | $65 Upfront payment | $35.66 Average monthly price over 2 years | $855.80 For 2 years | Link not supplied by EBOX Internet |
| Cable Extreme 400 | 400 Mbps Cable Download speed | Unlimited Monthly usage | $134.95 Upfront payment | $80.57 Average monthly price over 2 years | $1933.75 For 2 years | Link not supplied by EBOX Internet |
| Cable Extreme 400 | 400 Mbps Cable Download speed | Unlimited Monthly usage | $15 Upfront payment | $81.53 Average monthly price over 2 years | $1956.60 For 2 years | Link not supplied by EBOX Internet |
| Cable Extreme 250 Unlimited | 250 Mbps Cable Download speed | Unlimited Monthly usage | $144.95 Upfront payment | $85.99 Average monthly price over 2 years | $2063.75 For 2 years | Link not supplied by EBOX Internet |
| Cable Extreme 250 Unlimited | 250 Mbps Cable Download speed | Unlimited Monthly usage | $15 Upfront payment | $86.53 Average monthly price over 2 years | $2076.60 For 2 years | Link not supplied by EBOX Internet |
| Cable Extreme 200 | 200 Mbps Cable Download speed | Unlimited Monthly usage | $134.95 Upfront payment | $80.57 Average monthly price over 2 years | $1933.75 For 2 years | Link not supplied by EBOX Internet |
1998
Au Québec et en Ontario
Ebox est un opérateur Internet indépendant. Fondé en 1998, Ebox propose une panoplie de services à un grand nombre d’entreprises, d’organismes et de résidents. L’objectif de Ebox est d’offrir un service différent avec des prix compétitifs et un service à la clientèle dévoué. Ebox offre ses services dans la région de l’Ontario et du Québec.
EBOX propose plusieurs forfaits Internet illimité, par câble ou par DSL, avec des débits, au choix, entre 5 Mbps et 200 Mbps.
EBOX propose un service de téléphonie avec des appels gratuits entre abonnés et des appels gratuits illimités au Canada et aux États-Unis mais aussi dans 72 pays. Profitez-en !
La EBOX TV vous donne accès à un visionnage sur des applications connues comme TOUT.TV, TVA, Spotify ou encore Google Play Films. N’importe où, que vous soyez, vous aurez votre télévision à portée de main.
Matthieu
montreal, quebec
Ça fait 5-6 ans que je suis avec Ebox, depuis quelques mois j'avais un internet ralenti. J'ai changer de routeur pour un produit plus efficace. Effectivement, cela à améliorer ma vitesse. Cependant, depuis le confinement, c'est devenu terrible. Le modem coupe l'internet constamment. Je fais des cours à distance et je manque la moitié du cours. Je suis branché téléphonie par internet et je ne sais jamais si je vais perdre la ligne. Je trouve qu'ils commencent à perdre des bouts et je vais changer de compagnie.
jefren
montréal, quebec
Love this company mostly because when there is a problem, there is a true will to solve it.
Marc
laval, quebec
For internet, it's reliable but occasionally drops speed without notice.
For TV, there is system instability. Certainly, improvements need to be made.
Jean-Marc Lord
montréal, quebec
I am not too excited by their service. I would never recommend it. Not very effective at solving problems.
Stéphane
Longueuil, quebec
Excellent service
alexandre
trois-rivières, quebec
My wireless connection is bad and when I watch a movie it takes too long to download
Ti-Claude
saint-jérôme, quebec
I was wondering why I had been paying so much TV for 6 months. I called to check with them and they couldn't help me, their computer system was "OUT". After several checks on their site, I understood that I was a la carte for several TV sets and the cost was very high for what I had. Nobody called me back. In short, it reminded me of Bell customer service. And it happens that everything crashes, as much internet as TV.
ebox
saguenay, quebec
lack of speed, bugs etc...
Danndad
longueuil, quebec
I saw Planhub featured on La Facture. Good idea and well done. Hats off!
Pierre
montréal, quebec
For the moment no problem with them. I decreased my "speed", being only 2 people at home - no problem
yves fontaine
longueuil, quebec
I rarely have problems and when I do, they deal with them quickly.
Minouiki
blainville, quebec
TV service cuts often, must reset the box a few times a week.
Luc
châteauguay, quebec
Customer service answers the phone only after several hours. Telephone service is required for a new account.
Excellent internet services
stef
montréal, quebec
Constant speed as advertised, competent and fast technical service.
jojo
sherbrooke, quebec
Very good service
Martine Forget
saint-polycarpe, quebec
There are more and more service cuts for one to two seconds, customer service depends on the online technician, but the wait is very short, the cost is lower than other operators working in the region and the advice provided is good. The business is dynamic and ultimately, yes, I recommend it to my friends
Jacques
montréal, quebec
After 2 years, I can recommend without hesitation.
Anne
longueuil, quebec
Nothing to add ... except that I think I can find it cheaper; in fact I hope so.
Caroll-Ann
montréal, quebec
Customer service is courteous and prompt and hours of operation are extended. They react quickly when we have questions or dissatisfaction. On the other hand, the waiting time on the phone is a few times longer without however being exaggerated. The prices are also excellent.
Vonvon
boucherville, quebec
We are constantly rebooting to see our programs
Regular customer service is required to correct problems