EBOX Internet

77 reviews

(4.1/5)
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Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
86% of people would recommend this brand

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Network
Stability, coverage, speed, dropped calls…
Bill
Transparency, clarity, aligned with contract…
Digital experience
Application and/or website are simple, clear, efficient and useful…
Onboarding experience
Phone number port-in, activation, delivery, installation…
Customer Service
Helpful, knowledgeable, able to solve a problem, prompt and courteous…
Do you recommend this carrier? *

I confirm that I have fully understood all the questions and have given all the answers above to the best of my knowledge
EBOX Internet https://www.planhub.ca/img/logo/ebox.png 77 4.1

Network Coverage of EBOX Internet

EBOX Internet offers residential internet plans in the following cities: Montréal , Ottawa , Laval , Quebec City , Gatineau , Windsor , Québec , Saguenay , Trois-Rivières , Hamilton , Longueuil , St Catharines , Sherbrooke , Burlington , Oakville , Drummondville , Lévis , Kingston , Shawinigan ,

EBOX Internet's internet plans in Canada

EBOX Internet offers 69 Internet plans in Canada
They offer speeds from 5Mbps to 400Mbps and prices from $32.57 to $86.52. They offer the following technologies: cable, dsl-fttn

Unlimited

Cable Basic Unlimited 5 Mbps Cable Download speed Unlimited Monthly usage $134.95 Upfront payment $42.57 Average monthly price over 2 years $1021.75 For 2 years Link not supplied by EBOX Internet
Cable High Speed Unlimited 10 Mbps Cable Download speed Unlimited Monthly usage $134.95 Upfront payment $50.57 Average monthly price over 2 years $1213.75 For 2 years Link not supplied by EBOX Internet
Cable High Speed Unlimited 10 Mbps Cable Download speed Unlimited Monthly usage $15 Upfront payment $51.53 Average monthly price over 2 years $1236.60 For 2 years Link not supplied by EBOX Internet
Cable High Speed Plus Unlimited 15 Mbps Cable Download speed Unlimited Monthly usage $134.95 Upfront payment $54.57 Average monthly price over 2 years $1309.75 For 2 years Link not supplied by EBOX Internet
Cable High Speed Plus Unlimited 15 Mbps Cable Download speed Unlimited Monthly usage $15 Upfront payment $55.53 Average monthly price over 2 years $1332.60 For 2 years Link not supplied by EBOX Internet

Cheapest

Cable Basic 100Gb 5 Mbps Cable Download speed 100 GB Monthly usage $134.95 Upfront payment $32.57 Average monthly price over 2 years $781.75 For 2 years Link not supplied by EBOX Internet
Cable Basic 250Gb 5 Mbps Cable Download speed 250 GB Monthly usage $134.95 Upfront payment $36.57 Average monthly price over 2 years $877.75 For 2 years Link not supplied by EBOX Internet
DSL Basic 6 150Gb 6 Mbps DSL/FTTN Download speed 150 GB Monthly usage $65 Upfront payment $33.66 Average monthly price over 2 years $807.80 For 2 years Link not supplied by EBOX Internet
Cable Basic 100Gb 5 Mbps Cable Download speed 100 GB Monthly usage $15 Upfront payment $33.53 Average monthly price over 2 years $804.60 For 2 years Link not supplied by EBOX Internet
FTTN High Speed 10 150Gb 10 Mbps DSL/FTTN Download speed 150 GB Monthly usage $65 Upfront payment $35.66 Average monthly price over 2 years $855.80 For 2 years Link not supplied by EBOX Internet

Fastest

Cable Extreme 400 400 Mbps Cable Download speed Unlimited Monthly usage $134.95 Upfront payment $80.57 Average monthly price over 2 years $1933.75 For 2 years Link not supplied by EBOX Internet
Cable Extreme 400 400 Mbps Cable Download speed Unlimited Monthly usage $15 Upfront payment $81.53 Average monthly price over 2 years $1956.60 For 2 years Link not supplied by EBOX Internet
Cable Extreme 250 Unlimited 250 Mbps Cable Download speed Unlimited Monthly usage $144.95 Upfront payment $85.99 Average monthly price over 2 years $2063.75 For 2 years Link not supplied by EBOX Internet
Cable Extreme 250 Unlimited 250 Mbps Cable Download speed Unlimited Monthly usage $15 Upfront payment $86.53 Average monthly price over 2 years $2076.60 For 2 years Link not supplied by EBOX Internet
Cable Extreme 200 200 Mbps Cable Download speed Unlimited Monthly usage $134.95 Upfront payment $80.57 Average monthly price over 2 years $1933.75 For 2 years Link not supplied by EBOX Internet

More about EBOX Internet

EBOX Internet
Date de fondation

1998

Couverture réseau

Au Québec et en Ontario

À propos

Ebox est un opérateur Internet indépendant. Fondé en 1998, Ebox propose une panoplie de services à un grand nombre d’entreprises, d’organismes et de résidents. L’objectif de Ebox est d’offrir un service différent avec des prix compétitifs et un service à la clientèle dévoué. Ebox offre ses services dans la région de l’Ontario et du Québec.

Internet

EBOX propose plusieurs forfaits Internet illimité, par câble ou par DSL, avec des débits, au choix, entre 5 Mbps et 200 Mbps.

Telephone

EBOX propose un service de téléphonie avec des appels gratuits entre abonnés et des appels gratuits illimités au Canada et aux États-Unis mais aussi dans 72 pays. Profitez-en !

TV

La EBOX TV vous donne accès à un visionnage sur des applications connues comme TOUT.TV, TVA, Spotify ou encore Google Play Films. N’importe où, que vous soyez, vous aurez votre télévision à portée de main.

77 reviews

(4.1/5)
2020-05-17

Ça fait 5-6 ans que je suis avec Ebox, depuis quelques mois j'avais un internet ralenti. J'ai changer de routeur pour un produit plus efficace. Effectivement, cela à améliorer ma vitesse. Cependant, depuis le confinement, c'est devenu terrible. Le modem coupe l'internet constamment. Je fais des cours à distance et je manque la moitié du cours. Je suis branché téléphonie par internet et je ne sais jamais si je vais perdre la ligne. Je trouve qu'ils commencent à perdre des bouts et je vais changer de compagnie.

2020-03-24

Love this company mostly because when there is a problem, there is a true will to solve it.

2020-03-13

For internet, it's reliable but occasionally drops speed without notice.
For TV, there is system instability. Certainly, improvements need to be made.

2020-03-05

I am not too excited by their service. I would never recommend it. Not very effective at solving problems.

2020-03-02

Excellent service

2020-03-02

My wireless connection is bad and when I watch a movie it takes too long to download

2020-03-01

I was wondering why I had been paying so much TV for 6 months. I called to check with them and they couldn't help me, their computer system was "OUT". After several checks on their site, I understood that I was a la carte for several TV sets and the cost was very high for what I had. Nobody called me back. In short, it reminded me of Bell customer service. And it happens that everything crashes, as much internet as TV.

2020-02-29

lack of speed, bugs etc...

2020-02-28

I saw Planhub featured on La Facture. Good idea and well done. Hats off!

2020-02-28

For the moment no problem with them. I decreased my "speed", being only 2 people at home - no problem

2020-02-28

I rarely have problems and when I do, they deal with them quickly.

2020-02-27

TV service cuts often, must reset the box a few times a week.

2020-02-27

Customer service answers the phone only after several hours. Telephone service is required for a new account.
Excellent internet services

2020-02-26

Constant speed as advertised, competent and fast technical service.

2020-02-26

Very good service

2020-02-26

There are more and more service cuts for one to two seconds, customer service depends on the online technician, but the wait is very short, the cost is lower than other operators working in the region and the advice provided is good. The business is dynamic and ultimately, yes, I recommend it to my friends

2020-02-26

After 2 years, I can recommend without hesitation.

2020-02-26

Nothing to add ... except that I think I can find it cheaper; in fact I hope so.

2020-02-25

Customer service is courteous and prompt and hours of operation are extended. They react quickly when we have questions or dissatisfaction. On the other hand, the waiting time on the phone is a few times longer without however being exaggerated. The prices are also excellent.

2020-02-25

We are constantly rebooting to see our programs
Regular customer service is required to correct problems

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