| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
EBOX Internet offers residential internet plans in the following cities: Montréal , Ottawa , Laval , Quebec City , Gatineau , Windsor , Québec , Saguenay , Trois-Rivières , Hamilton , Longueuil , St Catharines , Sherbrooke , Burlington , Oakville , Drummondville , Lévis , Kingston , Shawinigan ,
EBOX Internet offers 69 Internet plans in Canada
They offer speeds from 5Mbps to 400Mbps and prices from $32.57 to $86.52. They offer the following technologies: cable, dsl-fttn
| Cable Basic Unlimited | 5 Mbps Cable Download speed | Unlimited Monthly usage | $134.95 Upfront payment | $42.57 Average monthly price over 2 years | $1021.75 For 2 years | Link not supplied by EBOX Internet |
| Cable High Speed Unlimited | 10 Mbps Cable Download speed | Unlimited Monthly usage | $134.95 Upfront payment | $50.57 Average monthly price over 2 years | $1213.75 For 2 years | Link not supplied by EBOX Internet |
| Cable High Speed Unlimited | 10 Mbps Cable Download speed | Unlimited Monthly usage | $15 Upfront payment | $51.53 Average monthly price over 2 years | $1236.60 For 2 years | Link not supplied by EBOX Internet |
| Cable High Speed Plus Unlimited | 15 Mbps Cable Download speed | Unlimited Monthly usage | $134.95 Upfront payment | $54.57 Average monthly price over 2 years | $1309.75 For 2 years | Link not supplied by EBOX Internet |
| Cable High Speed Plus Unlimited | 15 Mbps Cable Download speed | Unlimited Monthly usage | $15 Upfront payment | $55.53 Average monthly price over 2 years | $1332.60 For 2 years | Link not supplied by EBOX Internet |
| Cable Basic 100Gb | 5 Mbps Cable Download speed | 100 GB Monthly usage | $134.95 Upfront payment | $32.57 Average monthly price over 2 years | $781.75 For 2 years | Link not supplied by EBOX Internet |
| Cable Basic 250Gb | 5 Mbps Cable Download speed | 250 GB Monthly usage | $134.95 Upfront payment | $36.57 Average monthly price over 2 years | $877.75 For 2 years | Link not supplied by EBOX Internet |
| DSL Basic 6 150Gb | 6 Mbps DSL/FTTN Download speed | 150 GB Monthly usage | $65 Upfront payment | $33.66 Average monthly price over 2 years | $807.80 For 2 years | Link not supplied by EBOX Internet |
| Cable Basic 100Gb | 5 Mbps Cable Download speed | 100 GB Monthly usage | $15 Upfront payment | $33.53 Average monthly price over 2 years | $804.60 For 2 years | Link not supplied by EBOX Internet |
| FTTN High Speed 10 150Gb | 10 Mbps DSL/FTTN Download speed | 150 GB Monthly usage | $65 Upfront payment | $35.66 Average monthly price over 2 years | $855.80 For 2 years | Link not supplied by EBOX Internet |
| Cable Extreme 400 | 400 Mbps Cable Download speed | Unlimited Monthly usage | $134.95 Upfront payment | $80.57 Average monthly price over 2 years | $1933.75 For 2 years | Link not supplied by EBOX Internet |
| Cable Extreme 400 | 400 Mbps Cable Download speed | Unlimited Monthly usage | $15 Upfront payment | $81.53 Average monthly price over 2 years | $1956.60 For 2 years | Link not supplied by EBOX Internet |
| Cable Extreme 250 Unlimited | 250 Mbps Cable Download speed | Unlimited Monthly usage | $144.95 Upfront payment | $85.99 Average monthly price over 2 years | $2063.75 For 2 years | Link not supplied by EBOX Internet |
| Cable Extreme 250 Unlimited | 250 Mbps Cable Download speed | Unlimited Monthly usage | $15 Upfront payment | $86.53 Average monthly price over 2 years | $2076.60 For 2 years | Link not supplied by EBOX Internet |
| Cable Extreme 200 | 200 Mbps Cable Download speed | Unlimited Monthly usage | $134.95 Upfront payment | $80.57 Average monthly price over 2 years | $1933.75 For 2 years | Link not supplied by EBOX Internet |
1998
In Quebec and Ontario
Founded in 1998, Ebox is an independent Internet provider with a complete range of services for businesses, agencies and residents. The main goal of Ebox is to offer a different service with competitive prices and a devoted customer service. Ebox offers its services in Ontario and Quebec.
EBOX offers several Internet, cable or DSL packages, with speeds of between 5 Mbps and 200 Mbps.
EBOX offers a telephone service with free calls not only between subscribers and unlimited free calls within Canada and the United States but also in 72 other countries! Take advantage of it now!
EBOX TV gives you access to a number of apps - including TOUT.TV, TVA, Spotify and Google Play Films. No matter where you are, you’ll have your TV within reach.
VM
,
I chose Ebox as ISP because it had good customer service ratings. Boy, was I wrong. Waited forever to get service installed only to be told after several weeks that they can’t get internet installed at my address. Chose a local provider afterwards and had internet within days. Spent hours on the phone with Ebox and now have to pay to ship the modem back, even though their incompetence forced me to switch. Do yourself a favor and avoid Ebox.
jjag
cowansville, quebec
Sagemcom TV boxes are simply crappy and do not respond well to the remote control.
The staff of the sàc do not know the technicalities and do not stop repeating the disc of what they have been taught. Really disappointed
S.T
montréal, quebec
The price was good, but the modem and router rental fees were not clearly displayed. In addition, the speed quality is not suitable (facetime call or slow zoom in my apartment). The router is not very efficient at broadcasting the signal.
Jocelyn Girard
saguenay, quebec
In the evening, speed variations sometimes occur, making viewing videos on two screens less fluid.
vgrenier
, quebec
Their prices never go up. It's not like videotron.
yannick
laval, quebec
Ebox is a reliable company that offers stable service. User for over 7 years nothing to blame.
claude
montréal, quebec
It feels so good to not have to deal with Bell customer service ...
Matthieu
montreal, quebec
Ça fait 5-6 ans que je suis avec Ebox, depuis quelques mois j'avais un internet ralenti. J'ai changer de routeur pour un produit plus efficace. Effectivement, cela à améliorer ma vitesse. Cependant, depuis le confinement, c'est devenu terrible. Le modem coupe l'internet constamment. Je fais des cours à distance et je manque la moitié du cours. Je suis branché téléphonie par internet et je ne sais jamais si je vais perdre la ligne. Je trouve qu'ils commencent à perdre des bouts et je vais changer de compagnie.
jefren
montréal, quebec
Love this company mostly because when there is a problem, there is a true will to solve it.
Marc
laval, quebec
For internet, it's reliable but occasionally drops speed without notice.
For TV, there is system instability. Certainly, improvements need to be made.
Jean-Marc Lord
montréal, quebec
I am not too excited by their service. I would never recommend it. Not very effective at solving problems.
Stéphane
Longueuil, quebec
Excellent service
alexandre
trois-rivières, quebec
My wireless connection is bad and when I watch a movie it takes too long to download
Ti-Claude
saint-jérôme, quebec
I was wondering why I had been paying so much TV for 6 months. I called to check with them and they couldn't help me, their computer system was "OUT". After several checks on their site, I understood that I was a la carte for several TV sets and the cost was very high for what I had. Nobody called me back. In short, it reminded me of Bell customer service. And it happens that everything crashes, as much internet as TV.
ebox
saguenay, quebec
lack of speed, bugs etc...
Danndad
longueuil, quebec
I saw Planhub featured on La Facture. Good idea and well done. Hats off!
Pierre
montréal, quebec
For the moment no problem with them. I decreased my "speed", being only 2 people at home - no problem
yves fontaine
longueuil, quebec
I rarely have problems and when I do, they deal with them quickly.
Minouiki
blainville, quebec
TV service cuts often, must reset the box a few times a week.
Luc
châteauguay, quebec
Customer service answers the phone only after several hours. Telephone service is required for a new account.
Excellent internet services