EBOX Internet

90 reviews

(4/5)
Browse comments
Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
83% of people would recommend this brand

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Network
Stability, coverage, speed, dropped calls…
Bill
Transparency, clarity, aligned with contract…
Digital experience
Application and/or website are simple, clear, efficient and useful…
Onboarding experience
Phone number port-in, activation, delivery, installation…
Customer Service
Helpful, knowledgeable, able to solve a problem, prompt and courteous…
Do you recommend this carrier? *

I confirm that I have fully understood all the questions and have given all the answers above to the best of my knowledge

Network Coverage of EBOX Internet

EBOX Internet offers residential internet plans in the following cities: Montréal , Ottawa , Laval , Quebec City , Gatineau , Windsor , Québec , Saguenay , Trois-Rivières , Hamilton , Longueuil , St Catharines , Sherbrooke , Burlington , Oakville , Drummondville , Lévis , Kingston , Shawinigan ,

Find the best & cheapest EBOX home internet plans in Canada

EBOX Internet offers 69 Internet plans in Canada
They offer speeds from 5Mbps to 400Mbps and prices from $32.57 to $86.52. They offer the following technologies: cable, dsl-fttn

Unlimited

Cable Basic Unlimited 5 Mbps Cable Download speed Unlimited Monthly usage $134.95 Upfront payment $42.57 Average monthly price over 2 years $1021.75 For 2 years Link not supplied by EBOX Internet
Cable High Speed Unlimited 10 Mbps Cable Download speed Unlimited Monthly usage $134.95 Upfront payment $50.57 Average monthly price over 2 years $1213.75 For 2 years Link not supplied by EBOX Internet
Cable High Speed Unlimited 10 Mbps Cable Download speed Unlimited Monthly usage $15 Upfront payment $51.53 Average monthly price over 2 years $1236.60 For 2 years Link not supplied by EBOX Internet
Cable High Speed Plus Unlimited 15 Mbps Cable Download speed Unlimited Monthly usage $134.95 Upfront payment $54.57 Average monthly price over 2 years $1309.75 For 2 years Link not supplied by EBOX Internet
Cable High Speed Plus Unlimited 15 Mbps Cable Download speed Unlimited Monthly usage $15 Upfront payment $55.53 Average monthly price over 2 years $1332.60 For 2 years Link not supplied by EBOX Internet

Cheapest

Cable Basic 100Gb 5 Mbps Cable Download speed 100 GB Monthly usage $134.95 Upfront payment $32.57 Average monthly price over 2 years $781.75 For 2 years Link not supplied by EBOX Internet
Cable Basic 250Gb 5 Mbps Cable Download speed 250 GB Monthly usage $134.95 Upfront payment $36.57 Average monthly price over 2 years $877.75 For 2 years Link not supplied by EBOX Internet
DSL Basic 6 150Gb 6 Mbps DSL/FTTN Download speed 150 GB Monthly usage $65 Upfront payment $33.66 Average monthly price over 2 years $807.80 For 2 years Link not supplied by EBOX Internet
Cable Basic 100Gb 5 Mbps Cable Download speed 100 GB Monthly usage $15 Upfront payment $33.53 Average monthly price over 2 years $804.60 For 2 years Link not supplied by EBOX Internet
FTTN High Speed 10 150Gb 10 Mbps DSL/FTTN Download speed 150 GB Monthly usage $65 Upfront payment $35.66 Average monthly price over 2 years $855.80 For 2 years Link not supplied by EBOX Internet

Fastest

Cable Extreme 400 400 Mbps Cable Download speed Unlimited Monthly usage $134.95 Upfront payment $80.57 Average monthly price over 2 years $1933.75 For 2 years Link not supplied by EBOX Internet
Cable Extreme 400 400 Mbps Cable Download speed Unlimited Monthly usage $15 Upfront payment $81.53 Average monthly price over 2 years $1956.60 For 2 years Link not supplied by EBOX Internet
Cable Extreme 250 Unlimited 250 Mbps Cable Download speed Unlimited Monthly usage $144.95 Upfront payment $85.99 Average monthly price over 2 years $2063.75 For 2 years Link not supplied by EBOX Internet
Cable Extreme 250 Unlimited 250 Mbps Cable Download speed Unlimited Monthly usage $15 Upfront payment $86.53 Average monthly price over 2 years $2076.60 For 2 years Link not supplied by EBOX Internet
Cable Extreme 200 200 Mbps Cable Download speed Unlimited Monthly usage $134.95 Upfront payment $80.57 Average monthly price over 2 years $1933.75 For 2 years Link not supplied by EBOX Internet

More about EBOX Internet

EBOX Internet
Date of fondation

1998

Network Coverage

In Quebec and Ontario

About

Founded in 1998, Ebox is an independent Internet provider with a complete range of services for businesses, agencies and residents. The main goal of Ebox is to offer a different service with competitive prices and a devoted customer service. Ebox offers its services in Ontario and Quebec.

Internet

EBOX offers several Internet, cable or DSL packages, with speeds of between 5 Mbps and 200 Mbps.

Telephone

EBOX offers a telephone service with free calls not only between subscribers and unlimited free calls within Canada and the United States but also in 72 other countries! Take advantage of it now!

TV

EBOX TV gives you access to a number of apps - including TOUT.TV, TVA, Spotify and Google Play Films. No matter where you are, you’ll have your TV within reach.

EBOX Internet https://www.planhub.ca/img/logo/internet/ebox.png 90 4
EBOX Internet
1
2020-08-25

I chose Ebox as ISP because it had good customer service ratings. Boy, was I wrong. Waited forever to get service installed only to be told after several weeks that they can’t get internet installed at my address. Chose a local provider afterwards and had internet within days. Spent hours on the phone with Ebox and now have to pay to ship the modem back, even though their incompetence forced me to switch. Do yourself a favor and avoid Ebox.

PlanHub
EBOX Internet
2
2020-07-02

Sagemcom TV boxes are simply crappy and do not respond well to the remote control.
The staff of the sàc do not know the technicalities and do not stop repeating the disc of what they have been taught. Really disappointed

PlanHub
EBOX Internet
4
2020-06-30

The price was good, but the modem and router rental fees were not clearly displayed. In addition, the speed quality is not suitable (facetime call or slow zoom in my apartment). The router is not very efficient at broadcasting the signal.

PlanHub
EBOX Internet
5
2020-06-29

In the evening, speed variations sometimes occur, making viewing videos on two screens less fluid.

PlanHub
EBOX Internet
4
2020-06-28

Their prices never go up. It's not like videotron.

PlanHub
EBOX Internet
5
2020-06-25

Ebox is a reliable company that offers stable service. User for over 7 years nothing to blame.

PlanHub
EBOX Internet
5
2020-06-15

It feels so good to not have to deal with Bell customer service ...

PlanHub
EBOX Internet
4
2020-05-17

Ça fait 5-6 ans que je suis avec Ebox, depuis quelques mois j'avais un internet ralenti. J'ai changer de routeur pour un produit plus efficace. Effectivement, cela à améliorer ma vitesse. Cependant, depuis le confinement, c'est devenu terrible. Le modem coupe l'internet constamment. Je fais des cours à distance et je manque la moitié du cours. Je suis branché téléphonie par internet et je ne sais jamais si je vais perdre la ligne. Je trouve qu'ils commencent à perdre des bouts et je vais changer de compagnie.

PlanHub
EBOX Internet
4
2020-03-24

Love this company mostly because when there is a problem, there is a true will to solve it.

PlanHub
EBOX Internet
4
2020-03-13

For internet, it's reliable but occasionally drops speed without notice.
For TV, there is system instability. Certainly, improvements need to be made.

PlanHub
EBOX Internet
3
2020-03-05

I am not too excited by their service. I would never recommend it. Not very effective at solving problems.

PlanHub
EBOX Internet
5
2020-03-02

Excellent service

PlanHub
EBOX Internet
3
2020-03-02

My wireless connection is bad and when I watch a movie it takes too long to download

PlanHub
EBOX Internet
4
2020-03-01

I was wondering why I had been paying so much TV for 6 months. I called to check with them and they couldn't help me, their computer system was "OUT". After several checks on their site, I understood that I was a la carte for several TV sets and the cost was very high for what I had. Nobody called me back. In short, it reminded me of Bell customer service. And it happens that everything crashes, as much internet as TV.

PlanHub
EBOX Internet
4
2020-02-29

lack of speed, bugs etc...

PlanHub
EBOX Internet
3
2020-02-28

I saw Planhub featured on La Facture. Good idea and well done. Hats off!

PlanHub
EBOX Internet
5
2020-02-28

For the moment no problem with them. I decreased my "speed", being only 2 people at home - no problem

PlanHub
EBOX Internet
4
2020-02-28

I rarely have problems and when I do, they deal with them quickly.

PlanHub
EBOX Internet
3
2020-02-27

TV service cuts often, must reset the box a few times a week.

PlanHub
EBOX Internet
4
2020-02-27

Customer service answers the phone only after several hours. Telephone service is required for a new account.
Excellent internet services

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