EBOX Internet: Plans of All Kinds

BEWARE - EBOX seems to have gone into cash-grab mode:
1. all plans are now only available as `unlimited` (at a 15$+ premium over capped plans, which had very reasonable usage),
2. mandatory switch from Credit Card payments to pre-authorized debits in Jan-2022 (unless you waste everyone's time and call-in each CC payment).

Most agents are knowledgeable only in the most basic/common of questions, so a manager escalation (or two) is required for any substantive questions.
On the up-side, the DOCSIS 3.0 modem I bought from them years ago is still going strong, but I will likely be looking for a new provider in the short-term.

Expensive and surprisingly bad customer service
First, look at their prices and compare with Fizz. Ebox is about $10-$15 more for the same base plans.
I called the Ebox support at two occasions, and talked with several of their technical support and also with 2nd level customer support representatives. The technical support are simply lying to you. First, they will not tell you that a speed of 10 Mbps is actually equal to 1.2 Megabytes/second. Your computer files are measured in Megabytes, while the Internet providers have their plans in Megabites. 1 Megabite = 0.12 Megabyte. That's why to download a 10 Megabyte file on a 10 Mbps connection it takes ... 8 seconds. A 1Gb file will take 800 seconds or about 15 minutes. Surprised ? Well, none of the clueless technical support told me this is the reason why it was taking so long.
Second problem, the 1 Mbps upload speed on their two bottom end plans, are extremely slow to upload anything on Youtube. Say you want to upload a 500 Mb file. It will take ... 1.5 hours ! That's because even the miserable 1 Mbps speed is actually only 0.7 Mbps because their network would not work at full speed for uploads. Again, the technical support was 100% clueless and unwilling to tell the problem, instead they will keep asking you to reboot your modem, computer, switch cables, put your on the wait and one thousand other useless things just to make you give up and waste your patience. Horrible. Then you call them back and say you want to complain about all this and then again they have their tactics. They make you wait 40 minutes on the 2nd level customer support call, and the smart guy fools you to contact back the clueless technical support telling you this time they will help - which of course it's a lie. See how they got around to dish your request for a complaint ? They are smart, aren't they ?

Service is good although overpriced compared to competition. Customer service used to be good, but it just took me an hour to cancel the service. Ridiculous.