| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
Videotron is a division of Quebecor. Since 2013, Videotron and Rogers are partner. It has others services such as : cable telephony & TV, internet access and video on demand. Operating on its own network in Quebec, Vidétron uses Rogers’ network in other provinces.
Summer is in full swing right now. Despite the hot weather and relaxing environment, students can’t get one thing out of their heads – going back to school. After the year we just had, students are especially antsy about the return to academia. For many, it will be their first time learning in person in …
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Videotron is a division of Quebecor. Since 2013, Videotron and Rogers are partner. It has others services such as : cable telephony & TV, internet access and video on demand. Operating on its own network in Quebec, Vidétron uses Rogers’ network in other provinces.
I contacted their customer service on 16 June 2021, as I considered switching to a competing provider. After a min 40 min phone call, waiting many times for the rep to check with her supervisor what she could offer, I decided not to accept the offer received from the rep of Videotron. 2-3 days later I received a notice that I had received a package to be picked up at Staples. Surprise when opening the package: two iphones sent by Videotron. In order not to be billed on my next invoice, I'm being told I have to drop off the two iPhones at Place Orleans (Videotron). Either the rep from Videotron I spoke with on 16 June is totally incompetent or it is Videotron's policy to ship unwanted iphones to clients hoping they will just keep these iphones.
The cost has increased up to 50$ at the end of the contract for cell phone
The ONE big negative about my telecom service provider is THE PRICE its way too much.
Always satisfied with the services offered, quick to help if there is a problem.
Videotron offers good customer service and technical support. Their billing is slightly complex, but we find our way around it. However to get a good price you have to negotiate at least once a year. On the contract, the expiry date of the discounts is indicated
Limited network availability in some remote regions unlike other competitors (Telus)
I am completely satisfied with Videotron's customer service, although the staff lost a bit of their friendliness. The service is quick and generally good
Best price
I don't have any issues, but it's important to watch out for changes in the price of plans and call if you don't want to pay too much. The customer service is good
Very good service, but slightly expensive.
Having 4 cellphones at the same address, I get the best price
The description of the offer I received in the first place was not respected, so I got a plan that was more expensive than what I had before. I didn't do a complaint because of the lack of time and patience.
Excellent customer service.
Over the last few years, the quality of the customer serviced has been going down. It's starting to look more and more like Bell. Long waiting times online, whereas before it was very fast. Bills often have errors, I had to call 8 times in 1 year because of billing errors.