Videotron Internet

674 reviews

(3.8/5)
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Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
75% of people would recommend this brand

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Network
Stability, coverage, speed, dropped calls…
Bill
Transparency, clarity, aligned with contract…
Digital experience
Application and/or website are simple, clear, efficient and useful…
Onboarding experience
Phone number port-in, activation, delivery, installation…
Customer Service
Helpful, knowledgeable, able to solve a problem, prompt and courteous…
Do you recommend this carrier? *

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Network Coverage of Videotron Internet

Videotron Internet offers residential internet plans in the following cities: Gatineau , Lévis , Repentigny , Sorel , Thetford Mines

Find the best & cheapest Videotron home internet plans in Canada

Videotron Internet offers 7 Internet plans in Canada
They offer speeds from 15Mbps to 400Mbps and prices from $59.49 to $82. They offer the following technologies: cable

Unlimited

Hybrid Fibre 15 + Unlimited Internet Add-on 15 Mbps Cable Download speed Unlimited Monthly usage $59.95 Upfront payment $66.50 Average monthly price over 2 years $1595.95 For 2 years Get more details
Helix Internet 60 60 Mbps Cable Download speed Unlimited Monthly usage $0 Upfront payment $62 Average monthly price over 2 years $1488 For 2 years Get more details

Cheapest

Hybrid Fibre 15 15 Mbps Cable Download speed 100 GB Monthly usage $59.95 Upfront payment $59.50 Average monthly price over 2 years $1427.95 For 2 years Get more details
Helix Internet 60 60 Mbps Cable Download speed Unlimited Monthly usage $0 Upfront payment $62 Average monthly price over 2 years $1488 For 2 years Get more details

Fastest

Helix Internet 400 400 Mbps Cable Download speed Unlimited Monthly usage $0 Upfront payment $82 Average monthly price over 2 years $1968 For 2 years Get more details
Helix Internet 100 100 Mbps Cable Download speed Unlimited Monthly usage $0 Upfront payment $79 Average monthly price over 2 years $1896 For 2 years Get more details

More about Videotron Internet

Videotron Internet
Date de fondation

1964

Couverture réseau

Montreal, Quebec

Service Clients
1 (877) 512-0911
Soutien technique
1 (877) 380-2611
Ventes
1 (514) 380-7000 / 1 (800) 561-4248

À propos

Fondée en 1964 par André Chagnon, Roger Jauvin, Pierre Hébert et 3 autres actionnaires sous le nom Télécâble Vidéotron ltée, construit le premier réseau de câblodistribution dans le nord de Montréal et dans certains secteurs de Laval sous la direction de André Chagnon.

Internet
  • Cable internet
  • Fibre Hybride
    5 Mbit/s vitesse de téléchargement, 1 Mbit/s Vitesse d'envoi, 25Go Capacité de transfert 10 Mbit/s Vitesse de téléchargement; 1,5 Mbit/s Vitesse d'envoi; 25Go Capacité de transfert 30 Mbitts Vitesse de téléchargement, 10 Mbits Vitesse d'envoi; 150 Go Capacité de transfert 120 Mbitts Vitesse de téléchargement, jusqu'à 20Mbits Vitesse d'envoi; illimitéCapacité de transfert 200 Mbitts Vitesse de téléchargement, jusqu'à 30Mbits Vitesse d'envoi; illimitéCapacité de transfert Internet GIGA: 940 Mbitts Vitesse de téléchargement, jusqu'à 50Mbits Vitesse d'envoi; illimité Capacité de transfert
Telephone
  • CABLE VOIP Telephony
    Téléphonie Résidentielle
    Interurbains
TV

Découvrez les nombreux forfaits adaptés pour tous. vidéotron vous propose les chaines populaire, sportives, premium mais aussi des petits forfaits à des prix très avantageux. ayez accès aux haines en Haute définition ainsi qu'aux chaines musaicales. Vous pouvez également accéder à vos chaines par l'application Videotron.

674 reviews

(3.8/5)
Videotron Internet https://www.planhub.ca/img/logo/internet/videotron.png 674 3.8
Videotron Internet
4
2021-01-30

Quality of internet, reliability, speed, all this is good. Tech support is ok as well, but price increases every year, must call them frequently to renegociate, rebates offered never last the duration they say. It's shitty on a "customer experience" point of view. Price is ok when you negociate, but it's a constant, yearly negociation that is required to get this.

PlanHub
Videotron Internet
4
2020-12-20

Did not have problems for a few years but for the past 3 months we lost the connection 2-3 times a day. It lasts only for a couple of minutes each time, but is extremely annoying in the context of working from home as it often means dropping out of meetings and calls. It is annoying enough that I would not recommend Videotron.

PlanHub
Videotron Internet
4
2020-12-08

Too expensive

PlanHub
Videotron Internet
3
2020-09-21

In pre-COVID days, I never exceeded my 230GB limit, so I've never had to worry about the extra charges. But when I started working from home I started exceeding that. Then I researched and found that that VT itself promises to email me when data consumption reached 75%, 90%, and 100%. But I received no email from them for the 2 months that I went over.

I've checked my account settings, and by all acounts it indicates that I *should* have gotten a notification, but didn't.

VT is already expensive for what you get. But it adds insult to injury when I get charged double of what I usually pay (twice) and realising that VT did not fulfill its promise to notify me.

PlanHub
Videotron Internet
4
2020-09-14

Works much better than bell did, couple issues with the wifi

PlanHub
Videotron Internet
3
2020-07-13

The wifi is so bad sometimes with 130 mbps we all lag with 4 people in the appartment... I called them multiple times and every 3 months it gets bad. Last time my cable (outside) was rusty and they had to clean it. Simple enough but now I don't know what's slowing down the wi-fi...

PlanHub
Videotron Internet
3
2020-07-13

It takes a lot of negotiation to have a competitive price. You must continually call back to reactivate the discounts that end during the contract.

PlanHub
Videotron Internet
3
2020-07-13

By wanting to decrease my package, I was told that it would cost me more than keeping my current package !!! No way to argue with Videotron.

PlanHub
Videotron Internet
3
2020-07-08

Too expensive for a fiber / hybrid internet connection 30 $ 67.95 plus unlimited option $ 15.00 total of 82.95. After the discounts he takes us for granted.

PlanHub
Videotron Internet
3
2020-06-29

No matter the modification made to our packages, or to our modem device or router with them we always have trouble having a stable internet! as much telecommuting as wanting to play in peace! In addition, the customer service is too formal we must always repeat 20 times our request. level 1 of telephone support just takes the info, but can not change anything on our internet and does not seem to understand that paying more changes nothing in our complaints ...

PlanHub
Videotron Internet
3
2020-06-29

Had to make a lot of phone calls a couple years back so they would finally give me a good price and what i signed for, as some stuff wasn't added by mistake in the beginning and had to fight for it. Other than that good service, just watch your bills for mistakes once you sign up

PlanHub
Videotron Internet
5
2020-06-07

Service extremely reliable all times.

PlanHub
Videotron Internet
5
2020-06-03

They're solid and I don't have to phone them....
TV resets several times a week. The only problem is the price. I have to look for alternate solutions/pricing.

PlanHub
Videotron Internet
4
2020-05-25

To expensive

PlanHub
Videotron Internet
4
2020-04-27

network is sometimes slow / cuts off

when you say you are "going to leave" your bill becomes 10-15 $ cheaper. I have to do this dance with them every year and it is annoying

PlanHub
Videotron Internet
2
2020-04-23

I'm paying almost $100 a month for internet service that gives me 100MGB when I can get 1 Gig from Bell for less.Bye Bye,I getting rid of this tomorrow.

PlanHub
Videotron Internet
4
2020-04-21

Very expensive

PlanHub
Videotron Internet
4
2020-03-28

I feel like I am paying too much for my plan.

PlanHub
Videotron Internet
4
2020-03-14

I would like to pay less.

PlanHub
Videotron Internet
4
2020-03-14

Very efficient and good service. The problem is the price on the invoice. I pay upwards of $200 per month. I find that too expensive.

PlanHub

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