Videotron Internet

611 reviews

(3.8/5)
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Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
77% of people would recommend this brand

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Network
Stability, coverage, speed, dropped calls…
Bill
Transparency, clarity, aligned with contract…
Digital experience
Application and/or website are simple, clear, efficient and useful…
Onboarding experience
Phone number port-in, activation, delivery, installation…
Customer Service
Helpful, knowledgeable, able to solve a problem, prompt and courteous…
Do you recommend this carrier? *

I confirm that I have fully understood all the questions and have given all the answers above to the best of my knowledge

Network Coverage of Videotron Internet

Videotron Internet offers residential internet plans in the following cities: Montréal , Ottawa , Laval , Quebec City , Gatineau , Québec , Saguenay , Trois-Rivières , Longueuil , Sherbrooke , Lévis , Saint-Jean-sur-Richelieu , Repentigny , Granby , Terrebonne , Victoriaville , Saint-Jérôme , Sorel , Thetford Mines ,

Find the best & cheapest Videotron home internet plans in Canada

Videotron Internet offers 10 Internet plans in Canada
They offer speeds from 15Mbps to 400Mbps and prices from $57.49 to $71.49. They offer the following technologies: cable

Unlimited

Hybrid Fibre 15 + Unlimited Internet Add-on 15 Mbps Cable Download speed Unlimited Monthly usage $59.95 Upfront payment $64.50 Average monthly price over 2 years $1547.95 For 2 years Get more details
Helix Internet 60 60 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $63 Average monthly price over 2 years $1512 For 2 years Get more details
Helix Internet 100 100 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $65 Average monthly price over 2 years $1560 For 2 years Get more details
Helix Internet 400 400 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $71 Average monthly price over 2 years $1704 For 2 years Get more details
Helix Internet 60 60 Mbps Cable Download speed Unlimited Monthly usage $0 Upfront payment $63 Average monthly price over 2 years $1512 For 2 years Get more details

Cheapest

Helix Internet 60 60 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $63 Average monthly price over 2 years $1512 For 2 years Get more details
Hybrid Fibre 15 15 Mbps Cable Download speed 100 GB Monthly usage $59.95 Upfront payment $57.50 Average monthly price over 2 years $1379.95 For 2 years Get more details
Helix Internet 100 100 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $65 Average monthly price over 2 years $1560 For 2 years Get more details
Helix Internet 400 400 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $71 Average monthly price over 2 years $1704 For 2 years Get more details
Hybrid Fibre 30 30 Mbps Cable Download speed 150 GB Monthly usage $59.95 Upfront payment $64.50 Average monthly price over 2 years $1547.95 For 2 years Get more details

Fastest

Helix Internet 400 400 Mbps Cable Download speed Unlimited Monthly usage $0 Upfront payment $71 Average monthly price over 2 years $1704 For 2 years Get more details
Helix Internet 400 400 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $71 Average monthly price over 2 years $1704 For 2 years Get more details
Helix Internet 100 100 Mbps Cable Download speed Unlimited Monthly usage $0 Upfront payment $65 Average monthly price over 2 years $1560 For 2 years Get more details
Helix Internet 100 100 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $65 Average monthly price over 2 years $1560 For 2 years Get more details
Helix Internet 60 60 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $63 Average monthly price over 2 years $1512 For 2 years Get more details

More about Videotron Internet

Videotron Internet
Date of fondation

1964

Network Coverage

Montreal, Quebec

About

Founded in 1964 by André Chagnon, Roger Jauvin, Pierre Hébert and 3 other shareholders under the name Télécâble Vidéotron ltée, Videotron built the first cable network north of Montreal and in certain sectors of Laval under the direction of André Chagnon.

Internet
  • Cable internet
  • Fibre Internet
    5 Mbit/s download speed, 1 Mbit/s sending speed, 25GB transfer capacity 10 Mbit/s download speed, 1,5 Mbit/s sending speed, 25 GB transfer capacity 30 Mbit/s download speed, 10 Mbit/s sending speed, 150 GB transfer capacity 120 Mbit/s download speed, 20 Mbit/s sending speed, Unlimited transfer capacity 200 Mbit/s download speed, 30 Mbit/s sending speed, Unlimited transfer capacity Internet GIGA: 940 Mbitts Download speed, to 50Mbits sending speed; unlimited transfer capacity.
Telephone
  • CABLE VOIP Telephony
    Residential phone
    Interurban
TV

Discover the many packages adapted for all. Videotron offers not only popular channels, sports, and premium channels but also small packages at great prices. Have access to channels in as well as to music channels. You can also access your channels through the Videotron app.

611 reviews

(3.8/5)
Videotron Internet https://www.planhub.ca/img/logo/internet/videotron.png 611 3.8
Videotron Internet
3
2020-09-21

In pre-COVID days, I never exceeded my 230GB limit, so I've never had to worry about the extra charges. But when I started working from home I started exceeding that. Then I researched and found that that VT itself promises to email me when data consumption reached 75%, 90%, and 100%. But I received no email from them for the 2 months that I went over.

I've checked my account settings, and by all acounts it indicates that I *should* have gotten a notification, but didn't.

VT is already expensive for what you get. But it adds insult to injury when I get charged double of what I usually pay (twice) and realising that VT did not fulfill its promise to notify me.

PlanHub
Videotron Internet
4
2020-09-14

Works much better than bell did, couple issues with the wifi

PlanHub
Videotron Internet
3
2020-07-13

The wifi is so bad sometimes with 130 mbps we all lag with 4 people in the appartment... I called them multiple times and every 3 months it gets bad. Last time my cable (outside) was rusty and they had to clean it. Simple enough but now I don't know what's slowing down the wi-fi...

PlanHub
Videotron Internet
3
2020-07-13

It takes a lot of negotiation to have a competitive price. You must continually call back to reactivate the discounts that end during the contract.

PlanHub
Videotron Internet
3
2020-07-13

By wanting to decrease my package, I was told that it would cost me more than keeping my current package !!! No way to argue with Videotron.

PlanHub
Videotron Internet
3
2020-07-08

Too expensive for a fiber / hybrid internet connection 30 $ 67.95 plus unlimited option $ 15.00 total of 82.95. After the discounts he takes us for granted.

PlanHub
Videotron Internet
3
2020-06-29

No matter the modification made to our packages, or to our modem device or router with them we always have trouble having a stable internet! as much telecommuting as wanting to play in peace! In addition, the customer service is too formal we must always repeat 20 times our request. level 1 of telephone support just takes the info, but can not change anything on our internet and does not seem to understand that paying more changes nothing in our complaints ...

PlanHub
Videotron Internet
3
2020-06-29

Had to make a lot of phone calls a couple years back so they would finally give me a good price and what i signed for, as some stuff wasn't added by mistake in the beginning and had to fight for it. Other than that good service, just watch your bills for mistakes once you sign up

PlanHub
Videotron Internet
5
2020-06-07

Service extremely reliable all times.

PlanHub
Videotron Internet
5
2020-06-03

They're solid and I don't have to phone them....
TV resets several times a week. The only problem is the price. I have to look for alternate solutions/pricing.

PlanHub
Videotron Internet
4
2020-05-25

To expensive

PlanHub
Videotron Internet
4
2020-04-27

network is sometimes slow / cuts off

when you say you are "going to leave" your bill becomes 10-15 $ cheaper. I have to do this dance with them every year and it is annoying

PlanHub
Videotron Internet
2
2020-04-23

I'm paying almost $100 a month for internet service that gives me 100MGB when I can get 1 Gig from Bell for less.Bye Bye,I getting rid of this tomorrow.

PlanHub
Videotron Internet
4
2020-04-21

Very expensive

PlanHub
Videotron Internet
4
2020-03-28

I feel like I am paying too much for my plan.

PlanHub
Videotron Internet
4
2020-03-14

I would like to pay less.

PlanHub
Videotron Internet
4
2020-03-14

Very efficient and good service. The problem is the price on the invoice. I pay upwards of $200 per month. I find that too expensive.

PlanHub
Videotron Internet
3
2020-03-13

I find it too expensive

PlanHub
Videotron Internet
5
2020-03-11

I find that my bill is too expensive.

PlanHub
Videotron Internet
3
2020-03-11

First, we had Videotron normal 400mbps. We had a lot of trouble reaching the 400, we were around 50mbps. The technician came 3 times in 1 month. When the time came to renew our cellular contract, we went to the store. We asked for information about Helix talking about our unfortunate experience with normal service. He said it would cost us $ 92 a month. We then agreed, in exchange for the promise that Helix would get better. Unfortunately, it did not work. After 3 or 4 calls to technical support, which resolved the problem for around 30 minutes, we got tired and decided to cancel our services with them. Surprise! The terminal is purchased at $ 7 per month and if we want to cancel, we must pay the full amount ... So, in summary, we do not have the service for which we pay, when we call for technical support, they pay the problem for the duration of the call and after, it comes back to 50mbps, the terminal was sold to us and not rented without our having been notified verbally and the last time we called technical support, the agent had to call us back but never did. On the other hand, on the billing side, no fluctuation as at Bell. Always the same price. The application does not work very well, each time I select an option, it tells me: Error! Please try again later. I've been trying to remove the pre-authorized debit option for 5 times now, it tells me it's done, then shows me an error window and in the end, the option was not removed. Here is our experience with Videotron for a year and a half now ...

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