Videotron Internet

546 reviews

(3.8/5)
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Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
79% of people would recommend this brand

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Network
Stability, coverage, speed, dropped calls…
Bill
Transparency, clarity, aligned with contract…
Digital experience
Application and/or website are simple, clear, efficient and useful…
Onboarding experience
Phone number port-in, activation, delivery, installation…
Customer Service
Helpful, knowledgeable, able to solve a problem, prompt and courteous…
Do you recommend this carrier? *

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Network Coverage of Videotron Internet

Videotron Internet offers residential internet plans in the following cities: Montréal , Ottawa , Laval , Quebec City , Gatineau , Québec , Saguenay , Trois-Rivières , Longueuil , Sherbrooke , Drummondville , Lévis , Shawinigan , Saint-Jean-sur-Richelieu , Saint-Hyacinthe , Repentigny , Granby , Terrebonne , Victoriaville ,

Videotron Internet's internet plans in Canada

Videotron Internet offers 11 Internet plans in Canada
They offer speeds from 15Mbps to 400Mbps and prices from $57.49 to $81.49. They offer the following technologies: cable

Unlimited

Hybrid Fibre 15 + Unlimited Internet Add-on 15 Mbps Cable Download speed Unlimited Monthly usage $59.95 Upfront payment $64.50 Average monthly price over 2 years $1547.95 For 2 years Get more details
Hybrid Fibre 60 60 Mbps Cable Download speed Unlimited Monthly usage $59.95 Upfront payment $81.50 Average monthly price over 2 years $1955.95 For 2 years Get more details
Helix Internet 60 60 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $62 Average monthly price over 2 years $1488 For 2 years Get more details
Helix Internet 100 100 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $70 Average monthly price over 2 years $1680 For 2 years Get more details
Helix Internet 400 400 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $70 Average monthly price over 2 years $1680 For 2 years Get more details

Cheapest

Helix Internet 60 60 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $62 Average monthly price over 2 years $1488 For 2 years Get more details
Hybrid Fibre 15 15 Mbps Cable Download speed 100 GB Monthly usage $59.95 Upfront payment $57.50 Average monthly price over 2 years $1379.95 For 2 years Get more details
Helix Internet 100 100 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $70 Average monthly price over 2 years $1680 For 2 years Get more details
Helix Internet 400 400 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $70 Average monthly price over 2 years $1680 For 2 years Get more details
Hybrid Fibre 30 30 Mbps Cable Download speed 150 GB Monthly usage $59.95 Upfront payment $64.50 Average monthly price over 2 years $1547.95 For 2 years Get more details

Fastest

Helix Internet 400 400 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $70 Average monthly price over 2 years $1680 For 2 years Get more details
Helix Internet 400 400 Mbps Cable Download speed Unlimited Monthly usage $0 Upfront payment $70 Average monthly price over 2 years $1680 For 2 years Get more details
Helix Internet 100 100 Mbps Cable Download speed Unlimited Monthly usage $240 Upfront payment $70 Average monthly price over 2 years $1680 For 2 years Get more details
Helix Internet 100 100 Mbps Cable Download speed Unlimited Monthly usage $0 Upfront payment $70 Average monthly price over 2 years $1680 For 2 years Get more details
Hybrid Fibre 60 60 Mbps Cable Download speed Unlimited Monthly usage $59.95 Upfront payment $81.50 Average monthly price over 2 years $1955.95 For 2 years Get more details

More about Videotron Internet

Videotron Internet
Date of fondation

1964

Network Coverage

Montreal, Quebec

About

Founded in 1964 by André Chagnon, Roger Jauvin, Pierre Hébert and 3 other shareholders under the name Télécâble Vidéotron ltée, Videotron built the first cable network north of Montreal and in certain sectors of Laval under the direction of André Chagnon.

Internet
  • Cable internet
  • Fibre Internet
    5 Mbit/s download speed, 1 Mbit/s sending speed, 25GB transfer capacity 10 Mbit/s download speed, 1,5 Mbit/s sending speed, 25 GB transfer capacity 30 Mbit/s download speed, 10 Mbit/s sending speed, 150 GB transfer capacity 120 Mbit/s download speed, 20 Mbit/s sending speed, Unlimited transfer capacity 200 Mbit/s download speed, 30 Mbit/s sending speed, Unlimited transfer capacity Internet GIGA: 940 Mbitts Download speed, to 50Mbits sending speed; unlimited transfer capacity.
Telephone
  • CABLE VOIP Telephony
    Residential phone
    Interurban
TV

Discover the many packages adapted for all. Videotron offers not only popular channels, sports, and premium channels but also small packages at great prices. Have access to channels in as well as to music channels. You can also access your channels through the Videotron app.

546 reviews

(3.8/5)
Videotron Internet https://www.planhub.ca/img/logo/videotron.png 546 3.8
Videotron Internet
5
2020-06-07

Service extremely reliable all times.

PlanHub
Videotron Internet
5
2020-06-03

They're solid and I don't have to phone them....
TV resets several times a week. The only problem is the price. I have to look for alternate solutions/pricing.

PlanHub
Videotron Internet
4
2020-05-25

To expensive

PlanHub
Videotron Internet
4
2020-04-27

network is sometimes slow / cuts off

when you say you are "going to leave" your bill becomes 10-15 $ cheaper. I have to do this dance with them every year and it is annoying

PlanHub
Videotron Internet
2
2020-04-23

I'm paying almost $100 a month for internet service that gives me 100MGB when I can get 1 Gig from Bell for less.Bye Bye,I getting rid of this tomorrow.

PlanHub
Videotron Internet
4
2020-04-21

Very expensive

PlanHub
Videotron Internet
4
2020-03-28

I feel like I am paying too much for my plan.

PlanHub
Videotron Internet
4
2020-03-14

I would like to pay less.

PlanHub
Videotron Internet
4
2020-03-14

Very efficient and good service. The problem is the price on the invoice. I pay upwards of $200 per month. I find that too expensive.

PlanHub
Videotron Internet
3
2020-03-13

I find it too expensive

PlanHub
Videotron Internet
5
2020-03-11

I find that my bill is too expensive.

PlanHub
Videotron Internet
3
2020-03-11

First, we had Videotron normal 400mbps. We had a lot of trouble reaching the 400, we were around 50mbps. The technician came 3 times in 1 month. When the time came to renew our cellular contract, we went to the store. We asked for information about Helix talking about our unfortunate experience with normal service. He said it would cost us $ 92 a month. We then agreed, in exchange for the promise that Helix would get better. Unfortunately, it did not work. After 3 or 4 calls to technical support, which resolved the problem for around 30 minutes, we got tired and decided to cancel our services with them. Surprise! The terminal is purchased at $ 7 per month and if we want to cancel, we must pay the full amount ... So, in summary, we do not have the service for which we pay, when we call for technical support, they pay the problem for the duration of the call and after, it comes back to 50mbps, the terminal was sold to us and not rented without our having been notified verbally and the last time we called technical support, the agent had to call us back but never did. On the other hand, on the billing side, no fluctuation as at Bell. Always the same price. The application does not work very well, each time I select an option, it tells me: Error! Please try again later. I've been trying to remove the pre-authorized debit option for 5 times now, it tells me it's done, then shows me an error window and in the end, the option was not removed. Here is our experience with Videotron for a year and a half now ...

PlanHub
Videotron Internet
3
2020-03-11

the internet and TV service are good. On the contrary, the customer service is often slow, the solutions are mediocre, long and unsatisfactory. being continually forced to renegotiate is a burden.
forever too expensive

PlanHub
Videotron Internet
4
2020-03-10

I didn't know if any other service except for Videotron and Bell. Now, I see I have options.

PlanHub
Videotron Internet
3
2020-03-09

Billing is far too high and I had to call numerous times before I could receive the invoice at my house.

PlanHub
Videotron Internet
5
2020-03-07

A very good experience so far. Had to contact their customer service for invoice transfers and everything went well. On the contrary, I notice that the net price is higher than that offered by the smaller providers for an equivalent service. I am considering making the leap for the savings.

PlanHub
Videotron Internet
5
2020-03-07

the prices!

PlanHub
Videotron Internet
4
2020-03-07

I have always been served well but I have never made the comparison against other providers.

PlanHub
Videotron Internet
3
2020-03-07

They offered me a free new phone because I was a valued customer. I wanted to assure myself that they would not attach a further 2-year contract on that phone and they confirmed to me that would not add anything of the sort on the phone. To my grand surprise, they have attached a 2 year contract, which if I don't respect, I will have to pay back the value of the phone. When I contested that, they told me that the contract is the proof of everything but the contract is almost incomprehensible. Anyway, I will respect this contract because it is too late to cancel, but will make sure to find myself elsewhere as soon as this contract is over.

PlanHub
Videotron Internet
3
2020-03-07

Very mediocre customer service.

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