When it comes to customer service, I have yet to find a worst company (along with Rogers).Haven't not yet received my regular monthly billing, I figured I'd check it with the app. "account suspended"Wait! What? Obviously my account is not suspended as I'm still using all my phones and all their features. After a lot of digging (a couple of hours, including reaching out to the venue I purchased the

They send email on when money comes out but they take it out before the date they email u when it says on the date but took out 6 days before it supposed to come out and try to say u have until that date but bill from email states on this date not by this date can't talk to anyone that speaks inglish horrible

New call system. You have to make an appointment to speak to an agent, I

I have been a Fido customer for 10 years. Comparing my current bill, given the $4/month rate increase, I looked at the exclusive offers with more data, which ultimately cost more. A new customer is offered plans for $20 less, for a reasonable amount of data (20GB per month), or $29/month. There is no way

Poor coverage specially when you travel within Quebec and Ontario. Even the service hub cities service breakdowns quite often. Sometimes I even face a difficulty placing a network call and the internet experience is not good either. I opted videotron for their 100+ countries with no extra roaming charges. When in one of the destination countries, I could take calls as within Canada but I was unabl

Great service. Called them a couple of times in the past 2 weeks and got clear professional service.

The quality of the service. Plus a good package including a cell phone. 5G.

The big downside comes from their bill. Incomprehensible to a human. Lots of discounts that come and go over the months. You have to call to understand anything, especially if there are several services on the same bill like cell phone, internet etc. However, the service is impeccable and fast.