| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
Fido Solutions is a Canadian cellular telephone service provider owned by Rogers Communications. Yet, Fido remains a separate entity from Rogers. Fido owns their network but Rogers uses Fido’s network as Fido can use Rogers’ network.
Fido Solutions is a Canadian cellular telephone service provider owned by Rogers Communications. Yet, Fido remains a separate entity from Rogers. Fido owns their network but Rogers uses Fido’s network as Fido can use Rogers’ network.
Have been with them for several years. When I tried to renew my two years contract, the guy on the phone was so rude and refused to offer me a good deal. Had to leave them, the customer retention team called me and arranged a good offer for me to later call me to cancel it saying the iPhone is out of stock and there is nothing to do with it.
have been with Fido since 1998, I never really had any problems till this year. I went to renew my 2 year contract and was expecting the same plan with a new phone, boy was I wrong first off I went to a location where they told me they could not access my account due to my ID being a different name, which by the way is the same ID I used to open my account in 1998. Which made me upset, then when I asked to see a manager the employee told me the "manager will tell you the same thing" to which I said you aren't even going to call him over. Again he said the manager would tell me the same thing. I left with no help. I called on my phone to be placed on hold for 30min. After speaking to someone that was useless and could not help, I asked to speak to a manager on the phone they said it would at least 45 min. After waiting all that time, I spoke with a manager and she looked up my extensive history, and told me the best she could do is give me a $45 plan and I would have to pay for a phone on top which would put me at $65-$75 after taxes. I explained I was not working due to the pandemic, and I could not afford a plan that expensive. They said thats all they could do. They said that it was the cheapest plan the have. So I shopped around and found shaw which is way cheaper. They have no respect for long term customers and when they sent me the last bill they did nit even include a invoice to actually show me the breakdown so they can charge me service fees to transfer over to a new carrier.
I am telling now leave FIDO and let them sink, they do not deserve your hard earned money, or any sympathy they are doing to them selves.
have been with Fido since 1998, I never really had any problems till this year. I went to renew my 2 year contract and was expecting the same plan with a new phone, boy was I wrong first off I went to a location where they told me they could not access my account due to my ID being a different name, which by the way is the same ID I used to open my account in 1998. Which made me upset, then when I asked to see a manager the employee told me the "manager will tell you the same thing" to which I said you aren't even going to call him over. Again he said the manager would tell me the same thing. I left with no help. I called on my phone to be placed on hold for 30min. After speaking to someone that was useless and could not help, I asked to speak to a manager on the phone they said it would at least 45 min. After waiting all that time, I spoke with a manager and she looked up my extensive history, and told me the best she could do is give me a $45 plan and I would have to pay for a phone on top which would put me at $65-$75 after taxes. I explained I was not working due to the pandemic, and I could not afford a plan that expensive. They said thats all they could do. They said that it was the cheapest plan the have. So I shopped around and found shaw which is way cheaper. They have no respect for long term customers and when they sent me the last bill they did nit even include a invoice to actually show me the breakdown so they can charge me service fees to transfer over to a new carrier.
I am telling now leave FIDO and let them sink, they do not deserve your hard earned money, or any sympathy they are doing to them selves.
This company is the worst. Dont choose them
Ordered an iPhone XS with 2go plan, spent two weeks waiting I called customer service no response, went to the store they told me they can't help me on online shopping. Contacted them on Facebook they take 8+ hours to respond to a message to finally tell me I got an offer two days before it started. LOL
INCOMPETENCE AVOID AVOID AVOID!!!!!!!
Signed up for 5GB $50 monthly plan with free Iphone 6S. Waited one month of following up with them and they said my phone is available soon. My current plan has expired in this time so left with no phone. After month once I contacted them again they now say the phone is no longer in production and made no effort to compensate me. Basically offered what is on their website today. Terrible customer service, DO NOT USE THIS PROVIDER
Thank you
terrible carrier ever! already switch another company
Good network
Terrible plan rates, over charge for data
For the first year, it is quite good. But after the first year, things just smell fishy and you have no idea where extra charges come from.
Good provider.
Not very happy
I got a new plan in Oct based on being a real estate agent, now that it is on hold because of the virus, they want to charge me over $500 to change my plan to a lower amount!
Fido is satisfactory
not much choices in plan same as all the provider...same offers...feels like they talk to each other...