Koodo Telus

Telus and Koodo remove the credit card payment discount

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Youssef
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Telus and its subsidiary Koodo have informed their customers that, starting in October 2025, subscribers who use a credit card for automatic payments will lose their monthly discount (typically $5). To retain this benefit, switching to direct debit from a bank account will be required. Official emails have been sent to affected users, confirming this unexpected change.

This decision expands a policy that has already been in place for new customers since early 2025. Until now, subscribers could choose between debit card, credit card, or bank transfer to qualify for the discount.

Contradictory deadlines and action required

According to communications from Telus, the change is set to take effect on October billing cycles. However, several users on Reddit have reported that it’s already being implemented as early as August 13 for some accounts. The company has yet to clarify this discrepancy.

As an immediate consequence, affected customers must manually update their payment method in their Telus or Koodo account. Failure to do so will result in the loss of the discount, leading to an increase in their monthly bill

The war on transaction fees

This policy shift is part of a long-standing conflict between Telus and credit card networks such as Visa and Mastercard. In 2022, the provider attempted to impose a 1.5% surcharge on customers paying by credit card, but was forced to back down after intervention from the CRTC. The targeted removal of discounts now serves as a legal alternative to offset those transaction fees.

As a direct result, affected customers must manually update their payment method in their Telus or Koodo account. If they fail to do so, the discount will be removed, increasing their monthly bill.

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