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Frustrated woman looking at her cellphone, surrounded by dropped call, Wi-Fi and signal icons, next to a CCTS complaint form and a rising chart.
Complaints received by the CCTS jumped 79% in 2025-26.

Canadians have never complained so much about their telecom providers. According to preliminary figures released on October 15, 2026, the Commission for Complaints for Telecom-television Services (CCTS) received 53,195 complaints in 2025-26, 79% more than the year before. Inflated bills, internet outages (...)

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