After a year of collecting reviews from Canadians across the country, PlanHub is proud to reveal the winners of the 2026 PlanHub Awards for mobile providers. These results are driven entirely by real user experiences, measured across six key criteria: overall satisfaction, network quality, billing transparency, digital experience, customer service, and onboarding experience.
Whether you are already on a plan or thinking about switching, these rankings give you a clear, data-backed picture of which carriers are actually delivering for their subscribers.
Fizz: The Undisputed Winner of 2026
With 461 verified reviews and an overall score of 82.45 out of 100, Fizz dominates the 2026 PlanHub Awards for mobile. The digital-first carrier takes home four awards this year:
- User’s Choice (Best Overall Ranking) — 82.45/100
- Best Digital Experience — 81.78/100
- Best Onboarding Experience — 85.83/100
- Best Fair Billing (Fair and Transparent Billing Award) — 89.20/100
Fizz’s billing score of 89.20 is the highest single-category score in the entire dataset, which speaks to how clearly the carrier communicates costs to its users. In a market where hidden fees and surprise charges are a common complaint, this result stands out.
Read Fizz Reviews
Public Mobile: Best Network in Canada
Public Mobile earns the Best Network Award with a score of 77.72 out of 100. What makes this result particularly striking is that Public Mobile runs on Telus infrastructure — yet outscores Telus itself in network satisfaction (72.36). This points to a satisfaction gap driven by price, expectations, and the overall value perception that flanker brands can sometimes deliver better than their parent companies.
Videotron: Best Customer Service
Videotron wins the Best Customer Service Award with a score of 74.45 out of 100, beating Fizz (73.23) to become the only carrier to outperform Fizz in any category. The Quebec-based operator’s win suggests that regional carriers with a more localized approach can offer a human service experience that national giants struggle to match.
Read Videotron Reviews
Full Mobile Rankings
To ensure statistical reliability, only providers with at least 40 verified reviews were included in the final standings.
| Rank | Provider | Overall Score |
|---|---|---|
| 1 | Fizz | 82.45 |
| 2 | Public Mobile | 75.78 |
| 3 | Videotron | 71.99 |
| 4 | Lucky Mobile | 70.31 |
| 5 | Telus | 70.03 |
| 6 | Koodo | 68.26 |
| 7 | Bell | 68.06 |
| 8 | Virgin | 67.17 |
| 9 | Fido | 66.30 |
| 10 | Freedom Mobile | 65.87 |
| 11 | Rogers | 65.86 |
| 12 | Chatr | 64.43 |
What These Results Tell Us About Canadian Telecom
The gap between Fizz and the Big Three is significant. Rogers (65.86), Bell (68.06), and Telus (70.03) all land in the middle to lower half of the rankings, well behind digital-first and regional providers. This pattern suggests that Canadians are increasingly satisfied with leaner, app-based carriers that offer straightforward pricing and smooth digital experiences.
A Message to Our Community
After a year of reviews collected from PlanHub users, we are pleased to reveal the best mobile providers in Canada, selected based on key criteria. Whether for connection quality or billing transparency, these providers stand out for their performance and commitment to meeting Canadians’ needs.
A huge thank you to everyone who participated and shared their reviews. Your opinion is invaluable and helps amplify users’ voices with providers. We invite you to take part in the second edition to once again influence the telecommunications market in Canada.
For more information: https://www.planhub.ca/awards
