Virgin Mobile Reviews

A clerk answers my questions well half the time. For prices, they are more expensive than the competition! Also, they raised my rates without sending me a notice!!! To avoid!

I moved from Bell to Virgin best choice ever. No overages, no dropped calls. Same plan as bell almost $40.00 cheaper.

Tried to close the account of our deceased son after he passed. Virgin staff in mall booths declined and could not give a reason. It could not be done online either. They set a debt collection agency on us leaving robotic messages without any explanation. After two calls to debt collection agency, who were also unhelpful in the fi More

Great phone provider overall, have recently been disappointed with new AI voice-mail.... it's terrible!! Bring back the lovely voiceover artist you had before please!!! And save all our ears!

I chose this brand because it was more affordable than the larger brands in Canada. But now that I see there are more affordable companies to choose from, there is no reason to settle for the terrible customer service, the lack of accountability and the gimmicky gifts/freebies/draws this company is made of. I would not recommend.

I've been a customer for over a decade. Generally happy until the last few months. An intense storm with high winds knocked out service for a few days, but after service restored in my area, it was bad, **Only 2-3 bars, and unreliable**. Was told bell tower was damaged, no resolution date. No adjustments to my bill. Latest call, I was called a liar, tower is fine. My old phone is problem, but no i More

I changed my cell phone plan last month to Virgin Mobile. I switched from Lucky Mobile to Virgin because they offered a $160 gift card to Staples if you signed one of their plans with them. However, there was a hidden $60 activation fee, which actually reduces the value of the gift card. I went from 20GB/month for $27 to 10GB/month for $29, knowing full well that More

I ordered a new phone but realized when I got the confirmation they were sending it to an old address despite me confirming the correct time before placing my order. I called right away to get this corrected but after being transfer 5 times - was given no solution. They said the order was already in progress (it was not shipped yet, it was just placed) and they would need to have it sent back via More

Hidden fees when canceling 2 year contract. They cancel the device discount at the time of the agreement which is 2 years old. Worst cell phone company I have ever had. Not to mention the aggressive voice of the girl on the answering machine!

Bad technical support. I lost access to my mobile data and they were never able to restore service, despite me paying monthly for 30GB. After a lot of time at the Virgin kiosk and numerous phone calls to customer service. Really disappointed with their technical support.