Virgin Mobile Reviews

I haven't been with Virgin for a year yet and they're giving me a raise from $29 to $35, but for new people they're doing it at $29, I'm definitely going to change.

Yesterday I called twice to tell them that I received an offer from another operator that was better than their current package, and that I would like to stay with them if they offer me the same offer, or something similar. I was transferred to the loyalty department and was surprised by the indifference of the employee who answered my call, as if she didn't believe me and took my words lightly. I

Since August 8, I have received 7 calls from Virgin, without leaving me a message. Since I have just changed cell phone companies to another distributor and I have time to call them back to find out what is going on, I call them back. I explain the situation to the gentleman who is already not very cooperative... little by little he asks me for my account number, how many GB... I tell him that I have no idea. He accuses me of not knowing, and he explains to me that he is just doing his job in an arrogant tone. I tell him that I am not angry. I do not know his information. I sign my contract, I have a cell phone, I call, I chill on it and in 3-4 years I change it. In short, I am not satisfied with how he treats me and despite having told him to let it go, he continues.... So I hang up. About ten minutes pass... he calls me back and very arrogantly he reminds me that I hung up on him. Ok... and he explains to me that he has nothing on file, they never contacted me, he says they are probably fraudsters. I remind him that I just clicked on the number he contacted me and I got there. That's it. When I had just started speaking, he cuts me off immediately. I had to interrupt him in turn and I said that I had let him speak and that I expected the same thing.... In short, the exchange is not professional at all. He answers me, that he listened to me so it was now his turn. In short, he ends up telling me that he checked the file and he has nothing. Well, perfect, good news, the call will have an end... but no, he continues to want to explain to me that I don't really know what, that he is doing his job... ♀️. I stop him and tell him that it's ok... he continues. I told him I didn't understand the situation, that I had other things to do. He called me rude. I hung up, I was at the end of my tether... Learn to pick up in life, my dear sir. Why bother with a customer who is just trying to find out why she called 7 times? First call, you don't have the answer, perfect, it doesn't matter. End of the call. It doesn't help to continue, and the customer reminds you to let it go, pick up. Don't waste your time calling her back, at worst, move on to the nex

Bad customer service to dill with the issues arise on your phone plan gradually increased

Oh, Virgin Plus… where do I start?You know that friend who always promises they’ll pick you up at 8, but shows up at 9:30 with a latte and no apology? That’s Virgin Plus.The “Plus” must stand for Plus dropped calls, Plus slow data, Plus customer service that’s basically a group chat of people shrugging. I’ve had romantic relationships last longer than it takes their reps to “look into it.”I’ve tri

I have had them for 3 day. The worst experience with a cell phone company in 46 years. Probably the worst experience with any service I have ever had. I can't even view my bill to tell you the whole story and I can't get anyone on the phone now to help because it is a Sunday and a long weekend. I had been connected to 4 agents through no e of which could or would help, meanwhile my service is susp

The customer service is very unpleasant. I called before to suspend my service. And to my surprise, my account was charged for an internet bill that I didn't use. I called for my refund. The agent spoke to me as if it was a favor they were doing me. It's my money.

Horrible They have been a very good provider in the past but I no longer recommend them, they charged my for international calls that are incoming that I didn't awnser and I have coverage for international calls on my plan witch say 7 countries but when I talked to them about this say said it's only 5 countries and they don't seem to care

I was with Virgin Plus for 16 years. Early on they contacted me to let me know they had a cheaper plan available and saved me $15/month. That has changed. 4 times with no notice my bill went up because my plan didn't exist anymore. The last time it went up in March this year I called them about it. They said they notified me on my bill in December. I had never seen any bill from them. Only ever an

Internet and TV service...poor customer service, French package TV package I never got the free channels I was promised activation scheduled for the 10th and 11th at 3pm still not working, Virgin TV Plus app kept disconnecting...advertising on old shows...I cancelled everything on the 11th...luckily the supervisor offered very good follow-up even though he was unable to fix the missing channels!