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Virgin Internet Reviews

Before jumping the gun and signing up, feel free to read some Virgin internet reviews from real customers. Hopefully, their experiences can help you narrow down your decision and find the perfect internet plan. Our Virgin reviews internet are carefully written by user like you to be as helpful and constructive as possible. We hope you find comfort, understanding or valuable criticism with these Virgin internet plan reviews.

Client's Ranking
2.7
Network
2.8
Onboarding experience
2.7
Bill
2.9
Customer Service
2.5
Digital experience
2.8

Virgin internet plans reviews

Are you hesitant to change internet plans? Check out the Virgin internet plans reviews from real customers to help you get a better of idea of their service. These reviews are selected in order to help out users like you. Don't hesitate to leave your own review to help the community.

Virgin Reviews: Join the Club

Fortunately, Virgin boasts a very satisfied customer base. Virgin reviews praise the company's exclusive offers to retail stores, restaurants, music festivals and more. In addition, customers enjoy the range of services they offer. If you want to feel part of a club with huge benefits, you might want to check out Virgin Plus.

Last 365 days average

43 reviews

2.7

All time average

289 reviews

3.2

Virgin https://www.planhub.ca/img/logo/internet/virgin.png 405 Av. Ogilvy Suite: 101 Montreal QC H3N 1M3 +15149527325 free 289 3.2
Virgin
1
2022-10-07
Internet Outage: Staff Disrespectful

Left us for one week without internet. Staff are disrespectful, hang up the phone in the middle of the conversation , extreme hold time and seems like no one knows how to do the job.

PlanHub

2 people found this useful

Virgin
2
2023-01-02
"Network Issues in Quebec Cities"

we are 4 customers in different locations in Quebec (Quebec, Montreal, Laval, Longueuil) who have experienced exactly the same network instability problems. I am a certified network expert and I can confirm that the configuration of their damn modem Steve is full of errors strongly related to communication problems with their DNS servers, even using a public DNS, the famous Steve manages despite e More

PlanHub

1 person found this useful

Virgin
1
2022-12-13
No Service After One Month

Worst cell phone and cable company and internet 3 days and 2 technicians install internet and 1 month later no cable

PlanHub
Virgin
1
2022-12-09
Daughter's Phone Bill: Shock!

My daughter (grade 9) got phone bill this month, $586. Her cell plan was 20G data limit plan. Without notice she got 3.5G data over the limit (20G). Over 3.5G data Virgin Mobile Canada charged over $551, $15 /100 MB. I could not believe Virgin runs their business like this. Actually I even did not want give them any star!

PlanHub
Virgin
4
2024-11-30
Service Interruptions: Frequent Disruptions Ahead

frequent service interruption

PlanHub
Virgin
3
2024-11-13
Modem Replacement Amid Technical Issues

We have had ongoing technical issues and Virgin's 3rd party provider for technical support has limited options based on Virgin's protocol. We now need to replace our modem and they sent a new one but the fibre port is welded to the cable (which we told them before they sent it). So even though we can't replace it ourselves it's $75 for a technician to come. I'm out!

PlanHub
Virgin
1
2024-11-05
HORRIBLE PLANS FOR LOYAL CUSTOMERS

no offers when phone is paid and was told i was a valued loyal customer and to call back in a month when they have more offers... called back in a month and was offered the same plans... 3gb or 100gb ... nothing in between what a joke !!!

PlanHub
Virgin
1
2024-10-22
Rude thecnician

My friend had a technicien to her house this morning rudest guy ever. She was told not to ask to much question and never offered help how to enter their password on the application. These people are seniors. If you don't like your job , give someone else à chance to work. Virgin gives you a number TO call for complaint and no one at the end of the line. I'm with Virgin and I had good service. Wher More

PlanHub
Virgin
3
2024-10-15
Tech Troubles: Connection Chaos

It's all good until the day you have a connection problem and need tech support.It was very difficult to log into their online platform, no difference between the app or the website, I was getting error messages.Once I've been able to connect and chat with an agent, they had trouble speaking english or french and we couldnt comprehend each other very well. Chat seemed buggy too and they just dropp More

PlanHub
Virgin
3
2024-10-01
Unreliable Network, Reliable Equipment Cycle

unstable network, really reliable equipment, change of relay every 3 months

PlanHub