| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
Virgin Mobile Internet offers residential internet plans in the following cities: Montréal , Ottawa , Laval , Quebec City , Gatineau , Windsor , Québec , Saguenay , Trois-Rivières , Hamilton , Longueuil , St Catharines , Sherbrooke , Burlington , Oakville , Lévis , Kingston , Shawinigan , Niagara Falls ,
Virgin Mobile Internet offers 5 Internet plans in Canada
They offer speeds from 10Mbps to 100Mbps and prices from $35 to $60. They offer the following technologies: dsl-fttn
| 10 Mbps | 10 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $35 Average monthly price over 2 years | $840 For 2 years | Link not supplied by Virgin Mobile Internet |
| 15 Mbps | 12 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $40 Average monthly price over 2 years | $960 For 2 years | Link not supplied by Virgin Mobile Internet |
| 30 Mbps | 30 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $45 Average monthly price over 2 years | $1080 For 2 years | Link not supplied by Virgin Mobile Internet |
| 60 Mbps | 60 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $50 Average monthly price over 2 years | $1200 For 2 years | Link not supplied by Virgin Mobile Internet |
| 100 Mbps | 100 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $60 Average monthly price over 2 years | $1440 For 2 years | Link not supplied by Virgin Mobile Internet |
| 10 Mbps | 10 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $35 Average monthly price over 2 years | $840 For 2 years | Link not supplied by Virgin Mobile Internet |
| 15 Mbps | 12 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $40 Average monthly price over 2 years | $960 For 2 years | Link not supplied by Virgin Mobile Internet |
| 30 Mbps | 30 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $45 Average monthly price over 2 years | $1080 For 2 years | Link not supplied by Virgin Mobile Internet |
| 60 Mbps | 60 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $50 Average monthly price over 2 years | $1200 For 2 years | Link not supplied by Virgin Mobile Internet |
| 100 Mbps | 100 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $60 Average monthly price over 2 years | $1440 For 2 years | Link not supplied by Virgin Mobile Internet |
| 100 Mbps | 100 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $60 Average monthly price over 2 years | $1440 For 2 years | Link not supplied by Virgin Mobile Internet |
| 60 Mbps | 60 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $50 Average monthly price over 2 years | $1200 For 2 years | Link not supplied by Virgin Mobile Internet |
| 30 Mbps | 30 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $45 Average monthly price over 2 years | $1080 For 2 years | Link not supplied by Virgin Mobile Internet |
| 15 Mbps | 12 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $40 Average monthly price over 2 years | $960 For 2 years | Link not supplied by Virgin Mobile Internet |
| 10 Mbps | 10 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $0 Upfront payment | $35 Average monthly price over 2 years | $840 For 2 years | Link not supplied by Virgin Mobile Internet |
2005
Ontario and Quebec since 2016
Virgin Mobile Canada Ltd. is a provider of postpaid and prepaid wireless voice, text and data communications services throughout Canada. They also offer Home Internet services in select areas of Ontario and Quebec. Virgin Mobile calls its customers 'Members' and offers a Member Benefits program, which provides its customers with special offers, discounts, and VIP experiences.
Brayden
hamilton, ontario
My 1 year 50 mbps subscription is expiring before it expire called to cancel it they ask me why im cancelling i told them.im looking for faster 100 mbps i was told on the phone that they can provide that to me so i agree the technician came informed me there a problem connecting 100 mbps it will take few days to fix it,after a few day not hearing anything i recieve a bill i have to pay for 50 mbps for 67 $ because apparently my new order is not fix yet its not fair because i have to pay more because they cant complete my order i should have inform reagarding these.
Amanda
,
This internet is horrible. We never reach 50mbps and our download speed is awful. It takes hours to download the smallest of files. It's one of the only internet services available in our building and are moving because of it. We are switching to fizz.
Amit
,
It got unlimited plan only for $40, and I would say It is doing very good for me, I heavily use internet for my office work, youtube etc ,but so far no issue at all
jpd
nc, quebec
after 1 year the price has increased
rara
nc, ontario
would use again
malek
montréal, quebec
I pay for a speed of 50 when the speed has never exceeded 25. I am really disappointed!
Hano
montreal, quebec
They are really playing with me for about two years that I am with them! Unbelievable!!!!
Amélie
magog, quebec
Worst customer service I've ever had to deal with.
Therese h
bromont, quebec
I will test my speed with your site because I am sold 5 MGB. if that is not what I have, my rating will change.
Pierre Emond
montréal, quebec
Good price and reliable on Bell network and installed by Bell
We'll see how it goes at renewal .....
jack
brossard, quebec
very long wait customer service
automatic system tutors us ... unacceptable for a company
complained 3 years ago ... never had any follow-up !!!
Trebor
québec, quebec
Customer service is really difficult to obtain, you have to go through a maze of options on the internet (therefore impersonal), not to mention that several web pages and billing in French are full of mistakes.
Ryptor
sainte-thérèse, quebec
Stable Internet, few interruptions and few problems that cannot be resolved by restarting the router.
Correct customer service, but technicians not very friendly and very competent. Luckily, once everything is installed, we don't really need to review them.
Enrico
montreal, quebec
Everything is perfect, except the price! We pay double the price of Europe and the excuse of the size of the client base is only an excuse. Customer service simply does not exist even if, it is true, the system breaks down only very rarely.
Jepar97
repentigny, quebec
The current residential internet package is expensive; to this I must add the costs of cable distribution and the costs of 2 cell phones plus the costs of satellite internet for my chalet; plus Netflix, plus Amazon Prime, plus icloud .... So if I can reduce the fees a little ...!
Gary
pickering, ontario
Seemingly Overpriced Service.
Shopping for better rates
I have Cell phone service with Virgin as well.
Very sneaky with rate increases.
Too greedy for my liking!
NachoJ
montreal, quebec
Yes, the customer service is pretty good, but I would like to have speed quotes I think we can improve it
silas
montreal, quebec
Satisfied. I recommend them.
Line
québec, quebec
LM
montreal, quebec