Virgin Internet: Low Prices with Huge Perks

Worst internet provider. Had 4 times appointment. 1st time technician dont show up, also first time they downgraded speed 100 to 50 without informing.
Second appointment no show up from technician, no inform, changed the appointment without informing. 3rd and 4th time technician just returned saying wiring issue. Customercare had no idea when the things happen, they never inform you about changing apointments. worst experience lost 15 days .

I am sending this complaint regarding the home internet service which I had since last September2020 with virgin, since mid August the internet service started to be unstable and disconnecting everyday, I kept calling virgin call center every day, with no solution, afterwards they decided I should change the modem, they sent me new one ,and the internet problem is still happening afterwards, then a technician came to my house on Sunday and left me again without internet , I had no internet for the last few days and every agent tells me something and it ends up it's not true such as we will book you a technician appointment yesterday and in the morning when I called they mentioned no booking for a technician.
and afterwards they promised to send a third modem and then another agent said no modem is shipped and then few hours after my termination , a third modem was shipped to my address but i returned it.
finally I called to terminate the service and the cancellation department accepted and said they will send an email with the cancellation and labels to return two steve modems that I have.
Buti haven't received any emails.
worst ever technical poor support and I am so disappointed with this service and I told the guy from cancellation department today that I should not be paying charges for
September bill since there was almost no service most of the month and he mentioned its ok.
everything is unprofessional!