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Virgin Plus

Founded in 2005, Virgin Mobile was established as a mobile virtual network. In 2009, it was acquired by Bell, and began offering internet and TV plans, as well as exclusive membership deals to its users. They rebranded as Virgin Plus in 2021 to represent the diverse number of services they offer aside from mobility plans. For years, Virgin Mobile Canada was known for its extensive number of partnerships and discounts, which allowed their users to feel as if they were part of an elite club. In addition to their connections with brands like H&M and Porter Airlines, Virgin also offers unique deals on their telecom services. To learn more about the newest Virgin Plus promotions, make sure to check out our website. Overall, Virgin Plus is a strong provider due to two aspects: Their usage of Bell’s expansive mobile network, and their number of exclusive brand deals and discounts.

Client's Ranking
3.6
Virgin Mobile
3.5
Virgin Internet
3.7

Virgin

Virgin Mobile Plans

Virgin Plus offers a variety of plans, including prepaid, bring your own device, and brand new device plans. Currently, their device plans offer free shipping and a 15-day money back guarantee if purchased online. Virgin Mobile plans are available for all budgets and offer up to 15G of monthly data.


Plan 250 MB 100min NATIONAL

250 MB
100 min
All provinces
Virgin
$19
per month

Plan 0 MB Unlimited calls NATIONAL

0 MB
Unlimited
All provinces
Virgin
$25
per month

Plan 10 GB Unlimited calls NATIONAL

10 GB
Unlimited
Quebec
Virgin
$35
per month

Plan 3 GB Unlimited calls NATIONAL

3 GB
Unlimited
All provinces
Virgin
$39
per month

Plan 20 GB Unlimited calls NATIONAL

20 GB
Unlimited
Manitoba, Saskatchewan
Virgin
$40
per month

Plan 10 GB Unlimited calls NATIONAL

10 GB
Unlimited
All provinces except Manitoba, Quebec, Saskatchewan
Virgin
$40
per month

Plan 50 GB Unlimited calls NATIONAL

50 GB
Unlimited
Manitoba, Saskatchewan
Virgin
$45
per month

Plan 10 GB Unlimited calls NATIONAL

10 GB
Unlimited
Quebec
Virgin
$45
per month

Plan 40 GB Unlimited calls NATIONAL

40 GB
Unlimited
All provinces except Manitoba, Saskatchewan
Virgin
$45
per month

Plan 70 GB Unlimited calls NATIONAL

70 GB
Unlimited
Manitoba, Saskatchewan
Virgin
$50
per month

Virgin Plus Internet

Virgin currently offers five internet plans, all of which include unlimited monthly usage. Their cheapest plan provides a 10Mbps download speed, while their most expensive plan provides a download speed of 100Mbps. For more information on Virgin Plus internet plans, please check the list above.


Internet 300

Virgin
300 Mbps
Unlimited
$0 Upfront
$1560 For 2 years
$65
per month

Internet 100

Virgin
100 Mbps
Unlimited
$0 Upfront
$1440 For 2 years
$60
per month

Internet 50

Virgin
50 Mbps
Unlimited
$0 Upfront
$1500 For 2 years
$55
per month

Virgin Customer Service

Do you have a specific question about an offer, have a complaint, or just want to contact Virgin customer service directly? We've listed a few numbers and other useful links to help you in your efforts.

Virgin Plus Reviews

Want to hear what people have to say about Virgin? We’ve got you covered. We gathered various Virgin Plus reviews and ratings from authentic customers. We hope you find this data useful!

Last 365 days average

138 reviews

3.6

All time average

559 reviews

3.1

By specification

Network
3.6
Onboarding experience
3.8
Bill
3.6
Customer Service
3.4
Digital experience
3.5
Virgin https://www.planhub.ca/img/logo/virgin.png 405 Av. Ogilvy Suite: 101 Montreal QC H3N 1M3 +15149527325 free 232 2.9
Virgin
3
2025-01-06
Increase

I haven't been with Virgin for a year yet and they're giving me a raise from $29 to $35, but for new people they're doing it at $29, I'm definitely going to change.

PlanHub

1 person found this useful

Virgin
3
2025-08-28
They don't care about their loyal customers

Yesterday I called twice to tell them that I received an offer from another operator that was better than their current package, and that I would like to stay with them if they offer me the same offer, or something similar. I was transferred to the loyalty department and was surprised by the indifference of the employee who answered my call, as if she didn't believe me and took my words lightly. I

More

PlanHub
Virgin
2
2025-08-20
Customer Service ☎️

Since August 8, I have received 7 calls from Virgin, without leaving me a message. Since I have just changed cell phone companies to another distributor and I have time to call them back to find out what is going on, I call them back. I explain the situation to the gentleman who is already not very cooperative... little by little he asks me for my account number, how many GB... I tell him that I have no idea. He accuses me of not knowing, and he explains to me that he is just doing his job in an arrogant tone. I tell him that I am not angry. I do not know his information. I sign my contract, I have a cell phone, I call, I chill on it and in 3-4 years I change it. In short, I am not satisfied with how he treats me and despite having told him to let it go, he continues.... So I hang up. About ten minutes pass... he calls me back and very arrogantly he reminds me that I hung up on him. Ok... and he explains to me that he has nothing on file, they never contacted me, he says they are probably fraudsters. I remind him that I just clicked on the number he contacted me and I got there. That's it. When I had just started speaking, he cuts me off immediately. I had to interrupt him in turn and I said that I had let him speak and that I expected the same thing.... In short, the exchange is not professional at all. He answers me, that he listened to me so it was now his turn. In short, he ends up telling me that he checked the file and he has nothing. Well, perfect, good news, the call will have an end... but no, he continues to want to explain to me that I don't really know what, that he is doing his job... ♀️. I stop him and tell him that it's ok... he continues. I told him I didn't understand the situation, that I had other things to do. He called me rude. I hung up, I was at the end of my tether... Learn to pick up in life, my dear sir. Why bother with a customer who is just trying to find out why she called 7 times? First call, you don't have the answer, perfect, it doesn't matter. End of the call. It doesn't help to continue, and the customer reminds you to let it go, pick up. Don't waste your time calling her back, at worst, move on to the nex

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PlanHub
Virgin
1
2025-08-13
Virgin gradually increasing pricing

Bad customer service to dill with the issues arise on your phone plan gradually increased

PlanHub
Virgin https://www.planhub.ca/img/logo/virgin.png 405 Av. Ogilvy Suite: 101 Montreal QC H3N 1M3 +15149527325 $$ 327 3.3
Virgin
2
2025-07-12
not as promised

they sold me 500 Mbps, hardly getting 1/10 of that

PlanHub
Virgin
2
2025-07-10
Worst customer service for moving

We got our order canceled 3 times when moving. Never able to speak to the same person when calling for information about our order.Then when we try to cancel the service we had to verbally wreslt with the member to finaly be able to cancel.Rating is 1/5 but i would put 0/5 if possible.

PlanHub
Virgin
2
2025-06-18
Scammers for real!

was told my bill is gonna be $30 + tax, then i get charged $49 and a $75 activation fee which i was told will be waived. They are legitimately scammers. The customer support calls me, asks for proof. I send them an email from their rep showing what plan she promised me, they say email is not proof.Bell and Virgin are scammers.

PlanHub
Virgin
4
2025-04-15
Service at the Virgin Plus store in Laurier Quebec

I received outstanding service from the staff at the Virgin Plus store in Laurier, Quebec, and more specifically from Pier-Oliviver, for the purchase and configuration of an iPhone 16. His courtesy, availability, and valuable advice were greatly appreciated. Thank you!

PlanHub

Virgin Plus Availability

Due to their relationship with Bell, Virgin Plus boasts impressive LTE mobile coverage of the entire country. To see more specifics about Virgin Plus’ availability, and see whether you’re covered by their mobile network, make sure to check out their interactive coverage map.


Want to compare with another provider ?

With so many providers in Canada, it is always interesting to compare their prices and offers. By comparing, you could easily find something similar to your current plan at a lower price.



Frequently Asked Questions about Virgin

Virgin’s mobile plans are favorable for students due to their affordable pricing and access to exclusive deals

Virgin Plus’ payment depends on the specific plan you end up purchasing. Their mobile plans range in price from $28 to $65 a month, while their internet ranges from $30 to $50 a month.

Virgin Plus offers various pricing options for all their services. Based on your budget and your usage/needs, you should be able to find a perfect plan for you.

Yes, Virgin offers nationwide coverage on Bell’s mobile network. To see more details on their availability, try interactive with their coverage map online.

Virgin Plus currently offers all the latest Apple and Android devices with varying prices. To see the full list of smartphones offered, we recommend browsing our Virgin Plus mobility page

Since it uses Bell’s network, Virgin Plus boasts one of the fastest performances in the country.

Virgin Mobile changed their name to Virgin Plus in the Summer of 2021. They decided that the word Mobile in their brand name felt limiting, as their company provides more services, offers and experiences than just mobile plans

Virgin Plus sells 72-hour and 30-day travel passes that allow you to use a certain amount of data without roaming charges. In addition, authorized users are allowed to add 100MB of data per day. This service is called the Travel Pass.

Yes, Virgin Plus offers plans for users who already own a landline phone. For more information on their offers you can visit their website.

Virgin Plus members have access to exclusive discounts and the possibility to go to events; VIP trips, movie premieres, etc.