VMedia Inc.

24 reviews

(3.3/5)
Browse comments
Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
50% of people would recommend this brand

Review your carrier

Your e-mail is private
Only your city is public
Your review will be published under the name you enter.

Important!

We want your voice to be heard! Your rating and feedback are invaluable in helping other customers select the best Internet service provider. This platform is intended to provide helpful, relevant content to customers. Content you submit should be relevant and based on your honest opinion and experience.

PlanHub reserves the right to remove feedback that isn't directly related to customer experience. If your comment includes any of the following, it is subject to removal: promotions and commercial solicitations, abusive language, sexual content, infringing content, illegal activity, irrelevant or malicious comment, personal information. Customers in the same household may not post multiple reviews of the same provider. We may restrict the ability to submit a feedback when we detect unusual reviewing behaviour.

Your E-mail

Before posting your review, we need to validate its authenticity. That's why you will receive an automated email that will ask you to confirm your assessment.
Your email address will only be used once for confirming your assessment and will not be sold, loaned or given to any third party. If you have any concerns about the use of your email address, please refer to our Privacy Policy.

Network
Stability, coverage, speed, dropped calls…
Bill
Transparency, clarity, aligned with contract…
Digital experience
Application and/or website are simple, clear, efficient and useful…
Onboarding experience
Phone number port-in, activation, delivery, installation…
Customer Service
Helpful, knowledgeable, able to solve a problem, prompt and courteous…
Do you recommend this carrier? *

I confirm that I have fully understood all the questions and have given all the answers above to the best of my knowledge

Network Coverage of VMedia Inc.

VMedia Inc. offers residential internet plans in the following cities: Mississauga , Hamilton , Gatineau , Etobicoke , Kitchener

Find the best & cheapest VMedia home internet plans in Canada

VMedia Inc. offers 24 Internet plans in Canada
They offer speeds from 6Mbps to 1024Mbps and prices from $37.94 to $95.52. They offer the following technologies: dsl-fttn, cable

Unlimited

DSL 6 6 Mbps DSL/FTTN Download speed Unlimited Monthly usage $0 Upfront payment $37.95 Average monthly price over 2 years $910.80 For 2 years Get more details
DSL 6 6 Mbps DSL/FTTN Download speed Unlimited Monthly usage $49.95 Upfront payment $40.03 Average monthly price over 2 years $960.75 For 2 years Get more details

Cheapest

DSL 6 6 Mbps DSL/FTTN Download speed Unlimited Monthly usage $0 Upfront payment $37.95 Average monthly price over 2 years $910.80 For 2 years Get more details
DSL 6 6 Mbps DSL/FTTN Download speed Unlimited Monthly usage $49.95 Upfront payment $40.03 Average monthly price over 2 years $960.75 For 2 years Get more details

Fastest

Cable 1024 1024 Mbps Cable Download speed Unlimited Monthly usage $134.90 Upfront payment $95.52 Average monthly price over 2 years $2292.50 For 2 years Get more details
Cable 500 500 Mbps Cable Download speed Unlimited Monthly usage $134.90 Upfront payment $85.52 Average monthly price over 2 years $2052.50 For 2 years Get more details

More about VMedia Inc.

VMedia Inc.
Date of fondation

2013

Network Coverage

Canada

Customer service
1 (855) 333-8269
Technical support
1 (855) 333-8269
Sales
1 (855) 333-8269

About

VBox, the advanced receiver of VMedia, transforms your television set into a portal of entertainment. Connected to Internet, it is easy to have access to all the types of contents on the Web: Netflix, music, applications, games, social networks and more. That is to look films on Netflix or to chat with friends on Facebook, VMedia has very to like. With Vmedia high-speed Internet, DSL or Cable, you obtain a fast and reliable service for your home.

Internet
    DSL 6
  • Up to 6 Mbps download
  • Up to 800 Kbps upload
  • Dry loop fee may apply
  • No usage limits
  • No fixed-term contracts
  • FTTN 15
  • Up to 15 Mbps download
  • Up to 1 Mbps upload
  • No usage limits
  • No fixed-term contracts
  • Free Dry loop
  • Free installation*
  • FTTN 25
  • Up to 25 Mbps download
  • Up to 10 Mbps upload
  • No usage limits
  • No fixed-term contracts
  • Free Dry loop
  • Free installation*
  • FTTN 50
  • Up to 50 Mbps download
  • Up to 10 Mbps upload
  • No usage limits
  • No fixed-term contracts
  • Free Dry loop
  • Free installation*
  • Cable 30
  • No usage limits
  • No fixed-term contracts
  • Up to 30 Mbps download
  • Up to 5 Mbps upload
  • Cable 75
  • No usage limits
  • No fixed-term contracts
  • Up to 75 Mbps download
  • Up to 10 Mbps upload
  • Cable 150
  • No usage limits
  • No fixed-term contracts
  • Up to 150 Mbps download
  • Up to 15 Mbps upload
  • Cable 250
  • No usage limits
  • No fixed-term contracts
  • Up to 250 Mbps download
  • Up to 20 Mbps upload
  • Cable 15
  • No usage limits
  • No fixed-term contracts
  • Up to 15 Mbps download
  • Up to 2 Mbps upload
  • Cable 40
  • No usage limits
  • No fixed-term contracts
  • Up to 40 Mbps download
  • Up to 10 Mbps upload
  • Cable 60
  • No usage limits
  • No fixed-term contracts
  • Up to 60 Mbps download
  • Up to 10 Mbps upload
  • Cable 120
  • No usage limits
  • No fixed-term contracts
  • Up to 120 Mbps download
  • Up to 10 Mbps upload
Telephone
    Unlimited Canada
  • Unlimited calling within Canada
  • 15 features included
  • Low long distance rates outside Canada
  • Unlimited World
  • Unlimited calling to over 60 countries
  • 15 features included
  • Low long distance rates for other countries
TV
    Free Plans:
  • With 30 channels, Skinny includes all major Canadian and US networks CBC, CTV, Global, CITY, CBS, NBC, ABC, FOX, PBS and more.
  • Basic Plan
  • 44 chaines, including all major Canadian and US networks; CTV, CBC, Global, CITY, NBC, ABC, CBS, FOX, PBS, lus other popular specialty channels CBC Newsworld, CP24, CTV Newsnet, E!, Game TV, MuchMusic TSN 1, 2, 3, 4 et 5, Vision TV, YTV, and more. Affordable plans.
  • Premium Flex / Grand Premium
  • These two plans offer the best selection of channels, with the best price on the market today. With all major Canadian and US networks : CTV, CBC, Global, CITY, NBC, ABC, CBS, FOX, PBS, plus other popular specialty channels like AMC, Bravo, CNN, CP24, Discovery, E! , MLB, MTV, NFL, Peachtree, Showcase, Space, Sportsnet, SportsnetOne, Sportsnet East, Sportsnet West, Sportsnet Pacific, TSN1, TSN2, TSN3, TSN4, TSN5, Turner Classic Movies, The Comedy Network, TLC, YTV, and more.

24 reviews

(3.3/5)
VMedia Inc. https://www.planhub.ca/img/logo/internet/vmedia.png 24 3.3
VMedia Inc.
1
2021-03-30

This is the worst of the internet providers I have ever had. I decided to get their fastest service of 300Mbps /10 Mbps because the price was quite good and I work from home. I gave them nearly 2 weeks advance notice for installation before I was to cancel my other service. They told me though I paid for installation, they would activate me remotely. I told them this was impossible since I had NO CABLE LINES installed. They kept arguing with me till I told them to cancel. I got an email that ok they would schedule the installation which I had paid for in advance along with a charge for the modem being shipped to me. I asked why the internet installer guy could not bring it . They said it did not work that way as they subcontracted. So i prepaid $180. On the day of the installation the tech showed up with 1 -10" piece of cable that barely reached the room where the modem was to be installed. When I asked him to connect the modem he said he did not work for vmedia and did not do the installation. He was only there to activate the line and I was lucky I was getting a cable. So in actuality only activation of the line occurred, not installation that I was billed for. The technician said the line was live and left. I had just come out of hospital 2 days before so I could not install the modem myself. I called vmedia tech support and they wanted me to bend and lok at lights and connect things. I could not so I paid $50 to a cable tech that lives in my building to help me. H got online with vmedia support and after the modem was supposedly properly installed iwas getting 36 bits download and 10 MBPS upload. The tech said it sometimes takes 24 hhours for the modem to cycle. I phoned vmedia again because I was getting service, i was connected just with no download speed. The 2nd vmedia support person went through all the motions and said the same thing. Now I work from home so I was losing up to $450/day as I am in the legal profession. The next day after 24 hours I still had the same problem, the new tech support person wanted me to redo all the steps so another friend of mine who is a computer programmer got on the phone with vmedia support and the tech could not resolve the issue.vmedia said it was the fault of Eastlink the company that they leased the line from. I called Eastlink and they checked and said nope you were activated when the tech went over and tested tech service its vmedia's fault. I called tech support and they said they would schedule a service call for sometime in the future. I said I already lost money and they told me it would be running by now so I wanted a tech today. They said that was impossible. I told the tech to simply transfer me to customer service to cancel my service. They offered me 2 months free service but I cannot afford to lose $450/day. The customer service person told me that they would send me a self-addressed label to return the modem and I would be refunded the rest of my money. I received a refund of $106, and they sent me an email stating I was going to have to pay $45 restocking fee, money for 2 days of service which I never received, installation that never really occurred and was being charged rental on the box until I return it. I am still waiting for the mailing label and bag. i will be launching a complaint with The Ontario Consumer Protection Agency and if not resolved I will probably be taking them to small claims court for lost wages. I was more than willing to let it go with full cash refund as promised but it seems that customer service lies. Tech support was incompetent but at least they tried.

PlanHub
VMedia Inc.
1
2021-03-02

Beware of these guys, They accepted my payment, and I cancelled my old internet and bought a modem, and after they told me I cant get their service and just said sorry after paid for a modem and lost old provider. They didn't care

PlanHub
VMedia Inc.
1
2021-03-02

Worst company ever!

They did an overnight server upgrade and I had no internet the next morning. As I use VoIP for telephone and have no cellphone I had to go to a Tim Horton to email them. Although I explained the situation and did all testings possible (tried on 3 computers, wired and wirelessly, checked the physical cable on all its length, even hooked modem on demarc -outside cable box- ) they never tried helping saying I had to call from home (!!!) to go through the basic checks with them (which I had done even more) !!! Kept going almost every day to Tim Horton to send them emails for 18 days and they never did anything. I even complained to CCTS but it did nothing as CCTS only can see if they follow their own guidelines (which can be full of bullshit for customers). My only solution was to switch provider. So I paid a full month, had no internet for one month before being hooked with a new provider and they refunded me only $18,00 but charged me a restocking fee of $25,00 + tax to send them back their modem. STAY AWAY FROM THEM.

PlanHub
VMedia Inc.
4
2020-07-07

trying to see if I can find something more affordable

PlanHub
VMedia Inc.
3
2020-07-01

Terrible customer service all around.

PlanHub
VMedia Inc.
3
2020-06-09

When i was looking for the cheapest connection their cheapest option answered my needs, even if i frequently had some dropped connections . Now that I need more speed, after 5 years, I asked if they had any specials they could provide as I upgraded my speed. They had small discounts, but i think there are others out there that can provide a good deal for your money

PlanHub
VMedia Inc.
3
2020-02-25

The connection cuts intermittently but quite frequently and it often the problem requires calling the supplier.

PlanHub
VMedia Inc.
3
2020-01-22

Promotion only for the 3 first months after price became twice

PlanHub
VMedia Inc.
5
2020-01-15

Very good service. Excellent value. Extremely rare to have a service outage... usually because of the cogeco network that Vmedia uses.

PlanHub
VMedia Inc.
3
2021-03-11
PlanHub
VMedia Inc.
4
2021-02-23
PlanHub
VMedia Inc.
3
2020-10-24
PlanHub
VMedia Inc.
5
2020-09-11
PlanHub
VMedia Inc.
4
2020-05-12
PlanHub
VMedia Inc.
3
2020-04-29
PlanHub
VMedia Inc.
4
2020-04-28
PlanHub
VMedia Inc.
5
2020-04-15
PlanHub
VMedia Inc.
3
2020-04-09
PlanHub
VMedia Inc.
4
2020-03-25
PlanHub
VMedia Inc.
5
2020-03-11
PlanHub

PlanHub in the media

Prices change all the time !
Prices change all the time ! Stay informed about the best prices by email
Alert