VMedia Internet Reviews

Anyone looking for a less expensive internet provider in Canada, I strongly recommend that you do NOT choose VMedia. Their internet drops multiple times per day, and their methods of customer support always change, or drop, and their methods of contact disappear. I am now being threatened legal action by them and threatened to have my credit rating affected, and charged costs that I do not owe the

Got a speed drop last week, tried to resolve it with customers service, spent a few hours on a phone with ZERO results. Honestly, customers support agent knows nothing about the networks and acts more like a frauder. Requested full acceess to the computer "to check my apps installed" although where 5 devices in my network with different OSs. Then told me that my 4 meter long ethernet cable is "too

We were unfortunately with Vmedia for 4 years before switching to Telus. Anytime you need any help, expect to wait 1-2 hours minimum. In order for the internet to work properly, we ended up having to upgrade the modem ourselves. Afterward using our own device, only then the internet worked ok. If anyone still decides to go with them, make sure you never re

Satisfied, I recommend it!!

2 years with Vmedia, never had a problem.

Absolutely HORRIBLE customer service. Not only did we have issues for months of it cutting out and being unreliable , we just without internet for 6 days and still not fixed. You have to wait on hold for over an hour each time you call. They always ask 100 questions, transfer the call, are put in hold, then are asked the same questions again! Then to cancle it (because we're fed up with this!) It

We have been customers with VMedia for 6 years and their cable Internet service. No technical problems or outages in their service, the outages have always been general (loss of electricity, DNS problems in Canada, etc.). We changed our plan once to increase the speed, we use our own wireless router and bought our modem, so no equipment rental fees, only the bill for the Internet. Only co

The internet is half price compared to the big companies. I pay $30 a month for internet and get free tv with pluto tv. They use Shaw's wires, so same quality internet as Shaw (good, but not perfect). Overall I'm very happy with Vmedia! They also have unlimited usage!

I am a new customer and I am very satisfied with all the TV and internet

Sales picks up on the first rings and after the snake oil sold your experience will be hell. Installer had barely any information. He activated the modem and left. The internet never achieved stated speed and dropped constantly. No answer from customer support ever. No answer from customer support.