| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
CIK Telecom offers residential internet plans in the following cities: Montréal , Ottawa , Laval , Quebec City , Gatineau , Windsor , Québec , Saguenay , Trois-Rivières , Hamilton , Longueuil , St Catharines , Sherbrooke , Burlington , Oakville , Drummondville , Lévis , Kingston , Shawinigan ,
CIK Telecom offers 12 Internet plans in Canada
They offer speeds from 15Mbps to 400Mbps and prices from $35.81 to $93.31. They offer the following technologies: cable, dsl-fttn
| Cable Express | 30 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $43.32 Average monthly price over 2 years | $1039.66 For 2 years | Get more details |
| Cable Express Plus | 60 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $53.32 Average monthly price over 2 years | $1279.66 For 2 years | Get more details |
| Cable Extreme | 100 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $63.32 Average monthly price over 2 years | $1519.66 For 2 years | Get more details |
| Cable Ultra | 200 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $83.32 Average monthly price over 2 years | $1999.66 For 2 years | Get more details |
| Cable Ultra Plus | 400 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $93.32 Average monthly price over 2 years | $2239.66 For 2 years | Get more details |
| Fiberlite Basic | 15 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $35.82 Average monthly price over 2 years | $859.66 For 2 years | Get more details |
| FiberLite ExpressPlus Promo | 50 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $40.81 Average monthly price over 2 years | $979.42 For 2 years | Get more details |
| Fiberlite Express | 25 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $40.82 Average monthly price over 2 years | $979.66 For 2 years | Get more details |
| FiberLite ExpressPlus | 50 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $40.82 Average monthly price over 2 years | $979.66 For 2 years | Get more details |
| Cable Express | 30 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $43.32 Average monthly price over 2 years | $1039.66 For 2 years | Get more details |
| Cable Ultra Plus | 400 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $93.32 Average monthly price over 2 years | $2239.66 For 2 years | Get more details |
| Cable Ultra Plus | 300 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $83.32 Average monthly price over 2 years | $1999.66 For 2 years | Get more details |
| Cable Ultra | 200 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $83.32 Average monthly price over 2 years | $1999.66 For 2 years | Get more details |
| Cable Ultra | 150 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $63.32 Average monthly price over 2 years | $1519.66 For 2 years | Get more details |
| Cable Extreme | 100 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $63.32 Average monthly price over 2 years | $1519.66 For 2 years | Get more details |
2003
l'Ontario, le Québec, l'Alberta, la Colombie-Britannique, le Saskatchewan et le Manitoba.
Cik Telecom est un opérateur dont la mission est de fournir un service de télécommunications innovateur, abordable et fiable partout au Canada. Cik Telecom a été créé à Toronto en 2003 par une société de conseil spécialisée dans les télécommunications. Les principaux services de CIK sont l’Internet à haute vitesse par câble et DSL, la téléphonie et la télévision.
CIK Telecom haute vitesse par câble Internet utilise la ligne de TV Rogers / Cogeco / Vidéotron / Shaw Cable pour transmettre le signal Internet. Le service Internet CIK Telecom couvre l'ensemble de l'Ontario, le Québec, l'Alberta, la Colombie-Britannique, le Saskatchewan et le Manitoba. Toute notre Internet haute vitesse fournit des téléchargements illimités.
L’internet haute vitesse DSL de CIK Telecom utilise une ligne téléphonique RTC (boucle de cuivre) pour transmettre le signal Internet.
Le service Internet CIK Telecom couvre quatre grandes provinces du Canada: Ontario, Québec, Colombie-Britannique et de l'Alberta. La vitesse d'Internet peut atteindre jusqu'à 50Mbps et comprend des téléchargements illimités.
Le service de téléphonie résidentiel IP offre à ses clients un service téléphonique abordable qui inclut les appels locaux gratuits à l'ensemble du Canada (à l'exception du code 867) et comprend également de nombreuses fonctionnalités traditionnelles comme la messagerie vocale, l'appelant affichage du nom, appel en attente et renvoi d'appel
CIK Telecom a développé une plate-forme multimédias, qui permet à un client de regarder des émissions de télévision, VOD (Vidéo à la demande) et Internet vidéos. Un STB (Set Top Box) est tout ce qui est nécessaire pour être mis en place pour accéder à tous ces services.
Beethovenian
montreal, quebec
- Prices on the website and the actual price they offer may not match
- the customer service rep. need to speak good English - often they are hard to understand
- long wait time. Took 40 min to get TV
- but considering all that, cost wise not too bad. You get what you pay.
Nat
montreal, quebec
This company is trash for a whole year my father had been ripped off because we were paying for 50mbps and this scam of a company was giving us only 8mbps that is why his tv was never working. Now that i can actually test the speed through speedtest.net I can see why our internet has never been working properly ! They will rip you off and when you call to fix the internet to the speed you paid for they will ask you to pay more to upgrade for more speed and blame it on the imaginary devices and people thats using up the internet at the same time. These problems would also happen when the place was empty! They are full of junk. STAY AWAY! RIP OFF ! SCAM!
Leg Brother
montreal, quebec
Affordable and reliable.
ciktelecom
Blainville, quebec
streaming is very bad. also, no stable internet band to download
Olivier
longueuil, quebec
I am newly a client fo theirs. It's just been 2 days.
I have a package with a bandwidth of 50/10. Performance does not meet bandwidth paid for during the hours of use (evenings 6pm to 11pm). My speed test results show speeds less than 10mbps.
If you are a night user, the paid-for bandwidth is available at 3 am...
And as for technical support - its non-existent. I have made 2 calls during 2 evenings for the same issue and waiting times both times has been about 1h 30m to 2h. And I still have not got to talk to anyone because I simply give up before that.
Olivier
longueuil, quebec
First day of providing service with them and it is lamentable. I have a 50/10 plan and the speed test result is less than 5 Mb / sec: unacceptable!
What about technical support: there is no service to the number you dialed, more than an hour on the phone and no answer ... The music in the queue will drive me crazy!
Holly
vaudreuil-dorion, quebec
Great price, customer service sucks, service is reliable.
Ana
montreal, quebec
Speed not stable
Customer service closed after 21h
Leg Brother
montreal, quebec
Great price and service is acceptable
Anonymous
,
They suck
chaudoc12
montreal, quebec
Full speed only during night time . Rush hours , download speed can go as low as under 10 MB instead of 50 MB !
mighel
longueuil, quebec
Very affordable internet, but only works well when traffic is low (so, between midnight and 6am), otherwise, I'm paying for 50Mbps but almost never get anymore than 10.
jeffffrey
north york, quebec
For the price it's great
jeffffrey
north york, quebec
For the price it's great
Austin
,
I came across CIK Telecom because of a promotion they had in my friend's condo building in Mississauga. CIK was promoting their new fibre services and my friend had signed up. I asked the rep over there if this would be available in my building in Etobicoke since it was such a great deal for 1Gbps unlimited internet for $35. Unfortunately, they did not have fibre access in my building and I could only get DSL internet from them. They had a good deal for that as well, not as good as the fibre deal but I took it since could not find any better internet deals at the time. The rep helped me to sign up and book an installation date. He was very friendly and helpful and if I had any problems I could give him a call. Anyway, installation date came and everything was set-up properly. My internet runs smoothly and I have no hiccups when streaming or gaming online.
TuiGe
,
Have been with CIK around 4 years. Cheap unlimited internet with no contract. Their customer service is also friendly and helpful.
Pogo
, quebec
omar 17
montreal, quebec
Aegis
longueuil, quebec
dd
longueuil, quebec