| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
CIK Telecom offers residential internet plans in the following cities: Montréal , Ottawa , Laval , Quebec City , Gatineau , Windsor , Québec , Saguenay , Trois-Rivières , Hamilton , Longueuil , St Catharines , Sherbrooke , Burlington , Oakville , Drummondville , Lévis , Kingston , Shawinigan ,
CIK Telecom offers 12 Internet plans in Canada
They offer speeds from 15Mbps to 400Mbps and prices from $35.81 to $93.31. They offer the following technologies: cable, dsl-fttn
| Cable Express | 30 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $43.32 Average monthly price over 2 years | $1039.66 For 2 years | Link not supplied by CIK Telecom |
| Cable Express Plus | 60 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $53.32 Average monthly price over 2 years | $1279.66 For 2 years | Link not supplied by CIK Telecom |
| Cable Extreme | 100 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $63.32 Average monthly price over 2 years | $1519.66 For 2 years | Link not supplied by CIK Telecom |
| Cable Ultra | 200 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $83.32 Average monthly price over 2 years | $1999.66 For 2 years | Link not supplied by CIK Telecom |
| Cable Ultra Plus | 400 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $93.32 Average monthly price over 2 years | $2239.66 For 2 years | Link not supplied by CIK Telecom |
| Fiberlite Basic | 15 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $35.82 Average monthly price over 2 years | $859.66 For 2 years | Link not supplied by CIK Telecom |
| FiberLite ExpressPlus Promo | 50 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $40.81 Average monthly price over 2 years | $979.42 For 2 years | Link not supplied by CIK Telecom |
| Fiberlite Express | 25 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $40.82 Average monthly price over 2 years | $979.66 For 2 years | Link not supplied by CIK Telecom |
| FiberLite ExpressPlus | 50 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $40.82 Average monthly price over 2 years | $979.66 For 2 years | Link not supplied by CIK Telecom |
| Cable Express | 30 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $43.32 Average monthly price over 2 years | $1039.66 For 2 years | Link not supplied by CIK Telecom |
| Cable Ultra Plus | 400 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $93.32 Average monthly price over 2 years | $2239.66 For 2 years | Link not supplied by CIK Telecom |
| Cable Ultra Plus | 300 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $73.32 Average monthly price over 2 years | $1759.66 For 2 years | Link not supplied by CIK Telecom |
| Cable Ultra | 200 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $83.32 Average monthly price over 2 years | $1999.66 For 2 years | Link not supplied by CIK Telecom |
| Cable Ultra | 150 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $63.32 Average monthly price over 2 years | $1519.66 For 2 years | Link not supplied by CIK Telecom |
| Cable Extreme | 100 Mbps Cable Download speed | Unlimited Monthly usage | $79.90 Upfront payment | $63.32 Average monthly price over 2 years | $1519.66 For 2 years | Link not supplied by CIK Telecom |
2003
Ontario, Quebec, Alberta, British Columbia, Saskatchewan and Manitoba.
Cik Telecom was founded in 2003 by a specialized telecommunication consulting firm in Toronto. CIK’s main goal is to offer an innovative, affordable and reliable telecommunication service everywhere in Canada. CIK main services are high speed Internet via cable or DSL, telephony and TV.
CIK Telecom High Speed, Cable Internet uses the Rogers TV line / Cogeco / Videotron / Shaw Cable to transmit the Internet signal. The CIK Telecom Internet service covers all of Ontario, Quebec, Alberta, British Columbia, Saskatchewan and Manitoba. All our high speed internet provides unlimited downloads.
CIK Telecom High Speed, Internet DSL uses a PSTN (copper loop) telephone line to transmit the Internet signal.
The CIK Telecom Internet service covers four major provinces in Canada: Ontario, Quebec, British Columbia and Alberta. Internet speed can reach up to 50Mbps and includes unlimited downloads.
The IP Home Phone Service provides its customers with an affordable telephone service that includes free local calls to all of Canada (with the exception of code 867) and also includes many traditional features like voice mail, caller ID name display, call waiting and call forwarding
CIK Telecom has developed a multimedia platform, which allows a customer to watch TV shows, VOD (Video on Demand) and Internet videos. A STB (Set Top Box) is all that is needed to be set up to access all these services.
René Marion
saint-ferréol-les-neiges, quebec
The connection speed is poor and very unstable during the day as well as in the evening. No improvements were made during the year. I plan to change providers soon.
omar 17
montreal, quebec
the only problem after you finish your offer: its becoming very expensive
Beethovenian
montreal, quebec
- Prices on the website and the actual price they offer may not match
- the customer service rep. need to speak good English - often they are hard to understand
- long wait time. Took 40 min to get TV
- but considering all that, cost wise not too bad. You get what you pay.
Nat
montreal, quebec
This company is trash for a whole year my father had been ripped off because we were paying for 50mbps and this scam of a company was giving us only 8mbps that is why his tv was never working. Now that i can actually test the speed through speedtest.net I can see why our internet has never been working properly ! They will rip you off and when you call to fix the internet to the speed you paid for they will ask you to pay more to upgrade for more speed and blame it on the imaginary devices and people thats using up the internet at the same time. These problems would also happen when the place was empty! They are full of junk. STAY AWAY! RIP OFF ! SCAM!
Leg Brother
montreal, quebec
Affordable and reliable.
ciktelecom
Blainville, quebec
streaming is very bad. also, no stable internet band to download
Olivier
longueuil, quebec
I am newly a client fo theirs. It's just been 2 days.
I have a package with a bandwidth of 50/10. Performance does not meet bandwidth paid for during the hours of use (evenings 6pm to 11pm). My speed test results show speeds less than 10mbps.
If you are a night user, the paid-for bandwidth is available at 3 am...
And as for technical support - its non-existent. I have made 2 calls during 2 evenings for the same issue and waiting times both times has been about 1h 30m to 2h. And I still have not got to talk to anyone because I simply give up before that.
Olivier
longueuil, quebec
First day of providing service with them and it is lamentable. I have a 50/10 plan and the speed test result is less than 5 Mb / sec: unacceptable!
What about technical support: there is no service to the number you dialed, more than an hour on the phone and no answer ... The music in the queue will drive me crazy!
Holly
vaudreuil-dorion, quebec
Great price, customer service sucks, service is reliable.
Ana
montreal, quebec
Speed not stable
Customer service closed after 21h
Leg Brother
montreal, quebec
Great price and service is acceptable
Anonymous
,
They suck
chaudoc12
montreal, quebec
Full speed only during night time . Rush hours , download speed can go as low as under 10 MB instead of 50 MB !
mighel
longueuil, quebec
Very affordable internet, but only works well when traffic is low (so, between midnight and 6am), otherwise, I'm paying for 50Mbps but almost never get anymore than 10.
jeffffrey
north york, quebec
For the price it's great
jeffffrey
north york, quebec
For the price it's great
Austin
,
I came across CIK Telecom because of a promotion they had in my friend's condo building in Mississauga. CIK was promoting their new fibre services and my friend had signed up. I asked the rep over there if this would be available in my building in Etobicoke since it was such a great deal for 1Gbps unlimited internet for $35. Unfortunately, they did not have fibre access in my building and I could only get DSL internet from them. They had a good deal for that as well, not as good as the fibre deal but I took it since could not find any better internet deals at the time. The rep helped me to sign up and book an installation date. He was very friendly and helpful and if I had any problems I could give him a call. Anyway, installation date came and everything was set-up properly. My internet runs smoothly and I have no hiccups when streaming or gaming online.
TuiGe
,
Have been with CIK around 4 years. Cheap unlimited internet with no contract. Their customer service is also friendly and helpful.
Anonymous
montréal, quebec
Djas
nc, quebec