Best Koodo Plans : Made For The Youth

Hopefully I can save a few of you from a bad decision to switch to Koodo. Yes like banks and cable providers most cellular companies are near the same and usually crap but it seems Koodo is topping that list of the worst cellular providers in Canada.

I made the mistake to switch to Koodo ( A Telus company) after I received an unpleasant increase in my monthly plan after 20 years of loyalty to another provider. Why I'm dumping Koodo just 5 days into my sign-up is an absolutely appalling practise of wanting to charge it's new customers for service before Koodo is actually providing access to the network or service. I called and signed up to Koodo through their call centre. They advised they would be sending a sim card via mail (not courier)(Shaw sends there's by courier) and once I receive the sim card you can port your current number over and get running on the Koodo network. I received notification 2 days after my call that the sim card has been mailed and after a weekend and 5 days later I received the sim card. I just received my Koodo bill today that invoices me for service from the first day I called and talked to the call centre even though I din't get on their network for 5 days after because they didn't ship the sim card right away, because they choose to send it by regular mail instead of courier...etc. Thank god the sim card didn't get lost in the mail I guess I might pay for weeks of service without any sim card!

I called their customer service and explained my displeasure, the call taker said she understood my thoughts but could I hold. 25 minutes later she returned to the call to say I'm sorry but we can't credit the $4.67 charge for the 5 days as that's just their policy! Yes it's less then $5 but it's the matter that a company is wanting to charge for a service they aren't delivering! The agent said that policy would have been explained on my initial call and I replied I don't care what your policy is, what was mentioned in the oodles of information discussed during the initial call, how can a company charge for this when they weren't even expeditious in getting the sim card into my hands?

Koodo is less expensive but also suffers from a poor quality of reception and service performance.

Therefore I know with business principles like this I would be in for even more headaches down the road. Save yourself from the headaches and go with a more ethical cellular provider than Koodo.