Be careful about using this service - it is owned by Telus. I originally signed up because they claimed to have wider coverage in BC than Rogers. However their definition of "wider" means "roaming" which is VERY expensive. When I cancelled my account, they insisted on charging me for another 3 months - despite my not using their services. I dont know why that surprises me - It is Telus after all. Serves me right I suppose.

On the phone for over 90 minutes, bounced from dept to dept attempting to advocate for some empathy and understanding. Told that the previous departments should have addressed the concern. The client I work with has been in hospital for nearly a year, the bills racked up, warrantied phone was stolen but client couldn't report it stolen given their condition. Account cancelled by Koodo which adde More

The worst mobile provider I’ve ever used – Koodo (Alberta)I signed up with Koodo just 9 days ago, and the issues started right away with the first bill. Not only is their billing system a mess, but the staff seems completely unhelpful. I went to a Telus (Koodo) store, and they spent over an hour either pretending to help or just stalling—I’m not even sure. In the end, they told me I had to call cu More

Unclear bills: The details of the services billed are not understandable. Balance at the time of purchase of the phone: No specific information was provided to me regarding the remaining balance at the time of account closure. Number transfer: I transferred my number to another company, so I should no longer receive monthly bills. Despite this, I continue to be billed each month, without being given a final balance of my balance.

Très satisfait! Bon fournisseur de réseau mobile. Beaucoup moins chère que la concurrence. Aucun problème de réseau jusqu'à maintenant. Utilisez le code promo XLPL94 pour obtenir 10$ de rabais

Best price ever for a great network coverage, speed and stability. You pay way less because they don't have to pay for a call center, but you have access to support throught the great community. Easy to find answer in english and also in french. Also, you get rewards to lower your monthly bill. Public mobile referral code save you $10

The old one was bad but the new one through Telus is absolutely horrible. I don't want to use a chatbot service to pay my bill. There seems to be no other option.
New website/app is so slow....even slower than the old website.
Phone service is good and price is good.
However, I'm totally willing to leave just from the new interface.

Mobile public to a very good network (that of Telus). I am really very satisfied, it offers a discount points system that allows us to lower our package. Use my friend code XL6525 to save $10 during your 2nd month of payment. The promotional code 2GBBONUS to obtain additional 2GB valid for packages of $35/month and more. In addition to each anniversary year the package decreases by $1 per month un More