On the phone for over 90 minutes, bounced from dept to dept attempting to advocate for some empathy and understanding. Told that the previous departments should have addressed the concern. The client I work with has been in hospital for nearly a year, the bills racked up, warrantied phone was stolen but client couldn't report it stolen given their condition. Account cancelled by Koodo which added over $1000 in additional charges. Warranty not honoured. Never. ever. ever. Stay away. Abysmal. No human element. Shame on Koodo.

You can trust them ! They changed my plan without any email of explanation and charged me like 10 $ more than usually Afrer a long time at phone and talking with many différent persons , I managed to take back my old plan and for that , they charged me 11$ more without telling me because I changed my monthly plan! It s really a joke.It seems I ll just go somewhere else

Just like parent Telus, Koodo has changed the rules (and so my bill) just a few months after signing up. This time, they are taking away the discount for autopay (unless I switch from credit card payment to direct withdrawal. Maybe this wouldn't bug you, but it's subtracting something I value (credit card points). Plus, I don't like anybody going directly into my bank account. Telus/Koodo just can't stick to their side of a contract. Don't trust them.

Ender a manager has the worst customer service skills ever. I was having issues with Telus and koodo around my phone not working properly and paying the bill online ( as their payment system keeps giving me error messages). Ender says " well you get what you pay for". He says " koodo is a value brand of Telus". I took the matter to the CCTS and Ender responds by saying that the CCTS can't make them fix this situation. He goes on to say that if you're not happy with their customer service, we are free to look for another provider. Worst customer service ever!!!This guy needs retraining in customer service desperately

Get comfortable because this is a long read. I’m absolutely lost for words, and have no idea what to do now. Open to recommendations, and I have contacted the CRTC.It all started five weeks ago when I contacted Telus to set up a new business mobility account. I spoke with sales agent Mark Kristofferson (Soho), who offered me a good deal and assured me I could open a new business account, get a new device on contract, and transfer my phone number from my existing Telus business account to the new one (as I’m switching companies but keeping my number). He told me to call Telus support after receiving the new device to complete the number transfer.The initial sales call took less than an hour and everything seemed smooth. I signed the contract and received my new device in the mail. After setting it up and transferring data from my old phone, I called Telus support to port my number—this call turned into a 4-hour ordeal.I was connected to Marjorie-Mae Vergara from the Philippines. She clearly didn’t understand my request, even though I explained multiple times that I wanted to port my number from my old business account to the new one. After two hours on the call, it seemed like the transfer was complete. But just before ending the call, she casually said, “Just for future reference, next time say you want to do a transfer of ownership instead of porting a number—that’s why it took so long.”I was shocked. Transfer of ownership? That was never what I asked for. I told her that I specifically said I wanted to port the number. She apologized and said this type of mistake was rare, and she’d need two days to find a solution.Two days passed—no call. I emailed her, and she finally called me back a day late, telling me to send back the brand-new phone and cancel the contract. Instead, I’d have to use the old phone that was mistakenly transferred. The problem? That phone was on an old $120/month plan—double the price of the plan I signed up for.Still, out of sheer frustration, I agreed and sent the new phone back. I asked her to apply the better plan to the old device instead. She said “no problem” and promised to call me the next day.That call never came either.At this point, I submitted a complaint through Telus’ complaint form, which claimed a manager would call me within 48 hours. Nothing. I submitted the form again—still no call. Eventually, Marjorie-Mae called again, put me on hold for nearly an hour, then told me again she would call back the next day.Another broken promise.After waiting a full week, I called Telus to cancel everything. I spoke to Jose Alas, who was on the phone with me for about 2 hours. We went through everything from the beginning. He said he’d try to get the plan adjusted and told me I now owed $1,200 for the phone I had returned—the same one I was instructed to send back. I said no way Jose. He said he would try to void the charge and call me back in two hours.It’s now been two days—no call. Again.I submitted another complaint form, and here I am—still paying for two contracts, only one phone in my hands, and zero resolution.This has been a nightmare of wasted time, confusion, broken promises, and terrible customer service. If you’re considering Telus for business services: don’t. No matter how good their deals may seem, avoid them at all costs.