Telus Internet

41 reviews

(3.7/5)
Browse comments
Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
80% of people would recommend this brand

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Network
Stability, coverage, speed, dropped calls…
Bill
Transparency, clarity, aligned with contract…
Digital experience
Application and/or website are simple, clear, efficient and useful…
Onboarding experience
Phone number port-in, activation, delivery, installation…
Customer Service
Helpful, knowledgeable, able to solve a problem, prompt and courteous…
Do you recommend this carrier? *

I confirm that I have fully understood all the questions and have given all the answers above to the best of my knowledge

Network Coverage of Telus Internet

Telus Internet's internet plans in Canada

Telus Internet offers 5 Internet plans in Canada
They offer speeds from 100Mbps to 950Mbps and prices from $65 to $113. They offer the following technologies: ftth

Unlimited

OPTIK 150/150 150 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $85 Average monthly price over 2 years $2040 For 2 years Link not supplied by Telus Internet
OPTIK 250/250 250 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $85 Average monthly price over 2 years $2040 For 2 years Link not supplied by Telus Internet
OPTIK 500/500 500 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $85 Average monthly price over 2 years $2040 For 2 years Link not supplied by Telus Internet
OPTIK GIGA 950 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $113 Average monthly price over 2 years $2712 For 2 years Link not supplied by Telus Internet
OPTIK 100/100 100 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $65 Average monthly price over 2 years $1560 For 2 years Link not supplied by Telus Internet

Cheapest

OPTIK 100/100 100 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $65 Average monthly price over 2 years $1560 For 2 years Link not supplied by Telus Internet
OPTIK 150/150 150 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $85 Average monthly price over 2 years $2040 For 2 years Link not supplied by Telus Internet
OPTIK 250/250 250 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $85 Average monthly price over 2 years $2040 For 2 years Link not supplied by Telus Internet
OPTIK 500/500 500 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $85 Average monthly price over 2 years $2040 For 2 years Link not supplied by Telus Internet
OPTIK GIGA 950 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $113 Average monthly price over 2 years $2712 For 2 years Link not supplied by Telus Internet

Fastest

OPTIK GIGA 950 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $113 Average monthly price over 2 years $2712 For 2 years Link not supplied by Telus Internet
OPTIK 500/500 500 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $85 Average monthly price over 2 years $2040 For 2 years Link not supplied by Telus Internet
OPTIK 250/250 250 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $85 Average monthly price over 2 years $2040 For 2 years Link not supplied by Telus Internet
OPTIK 150/150 150 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $85 Average monthly price over 2 years $2040 For 2 years Link not supplied by Telus Internet
OPTIK 100/100 100 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $65 Average monthly price over 2 years $1560 For 2 years Link not supplied by Telus Internet

More about Telus Internet

More information coming soon.

41 reviews

(3.7/5)
Telus Internet https://www.planhub.ca/img/logo/telus.png 41 3.7
Telus Internet
3
2020-06-17

I have been on and off with Telus and Shaw for five years. With Telus, I have experienced better customer service, more internet stability*, and more upsets.
The customer service is usually handled promptly when you are an existing customer, call back service is great. The staff is usually very courteous, which is good.
Previously, I rarely experienced any drop-offs in my service. Since Covid-19, daily! I knew they addressed the bandwidth for customers; although they collected the same money for full services and with only 15-20% of download speeds.
My main issues are promises of higher speeds in my area and better plans for new customers. Higher speeds from other competitors are offered at lower prices. If you wait for Telus to finally compete then you will be behind, but you will still pay higher prices. Also, Telus does not call you, or send out emails to inform you of better plans. The phone calls are for money and the emails are to make more money. You will experience emails offering new mobile devices, security, Telus tv, etc. There is rarely* an email about updating your plan to a new one that saves you money.

PlanHub
Telus Internet
5
2020-05-03

I have had a good experience with Telus, have been with them for over 11 years. I did notice my internet/cable bill went up and was quite high but when I called them, they helped me figure it out and I've been paying $50.00 less for the last few months.

PlanHub
Telus Internet
2
2020-03-08

They are a monopoly and they have no respect for their clients because their customer service is crap.

PlanHub
Telus Internet
4
2020-03-06

high prices

PlanHub
Telus Internet
4
2020-03-03

It costs me $ 70.00 a month for the internet

PlanHub
Telus Internet
4
2020-02-29

Good service in general, although a little expensive. Difficult to communicate with the customer service center, but once in contact with them everything is fine

PlanHub
Telus Internet
3
2020-02-27

It is extremely expensive

PlanHub
Telus Internet
4
2020-02-26

Telus gives me exceptional service except maybe for the speed I should have ... if I test on speedtest, it's great but your test gives me minimal speed .. who to believe ...

PlanHub
Telus Internet
3
2020-02-26

I find the service expensive, I receive other offers for more speed and less money. I think I have too much for what I use

PlanHub
Telus Internet
4
2020-02-25

It's big, I have a contract since last June, and recently I noticed they increased my bill by 3.00 $ + taxes and other such charges which amounted to almost 6.00 $ in January. this is pure bs telus. Now try to get in line.

PlanHub
Telus Internet
5
2020-02-25

Impeccable customer support and service

PlanHub
Telus Internet
4
2020-02-25

Subscribed for 7 years with no major problems, even though I live in a heavily forested area.

PlanHub
Telus Internet
3
2020-02-25

only supplier available in my sector. Many holes in the network. some services are available a few hundred meters from my home but impossible to have them. No development planned for the next 2 years ...

PlanHub
Telus Internet
3
2020-02-25

The download speed during prime time leaves something to be desired; especially if you watch live TV via the Internet.
.Comment: living in a region far from major centers, you can only do business with BIG companies such as TELUS.

PlanHub
Telus Internet
4
2020-02-25

The cost of the subscription is exaggerated and the ad is misleading.

PlanHub
Telus Internet
4
2020-02-24

Internal speed less than 100%

PlanHub
Telus Internet
3
2020-02-23

I have 2 Mbits for 12 years via a WAN that I built in 2006. no service at home via wired. We are in 2020 ..... misery

PlanHub
Telus Internet
4
2020-02-23

Respond quite quickly, good response no matter the problems, good support in problem-solving

PlanHub
Telus Internet
5
2020-02-13

Very good service

PlanHub
Telus Internet
3
2020-01-14

Internet crashes all the time... I have to disconnect the modem/router every 2 days... They changed the modem/router 4 times since I've lived here (at my home, I've been here for 3 years) I have fiber optics.... before at my old house they had to change the modem/router twice in 4 years.

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