Diallog Internet: Service You Can Trust

Good

I joined Diallog but had to change internet providers a few months later. The CRTC states internet service providers must refund any unearned money from the date the customer requests cancellation until the end of the billing term if paid in advance but Diallog's terms state they must be given 30 days notice. As such they tried to keep the money I had paid until the end of the billing cycle. They also did not return the modem deposit I paid. I filed a complaint with CCTS (the investigative branch of the CRTC for complaints) and after the CCTS investigated Diallog agreed to pay me the unearned money back and modem deposit provided I returned the modem, which I already had returned two months previously (and someone from Diallog had signed for the return). Diallog knows they have to return any money from the date of cancellation requested by the customer to the end of the billing cycle if the customer paid for the entire cycle in advance but they try to get out of it by saying their terms require 30 days notice. This amounts to theft in my opinion and I believe them to be very disreputable. Their tech support is also non existent unless it is during normal business hours. Save yourself headaches and go with another provider.

The connection is intermittent, several connection problems with different video conferencing applications (Facebook messenger, Discord...), and the customer service is complicated and confusing. In 4 interactions with them, I had to make each of my requests twice because they didn't understand the first time. Ok for very light internet use