Freedom Mobile Mobile Reviews

You people have no idea what customer service is! Horrible service! I will be complaining!

Your Sales rep. Jayden @ Village Green Mall in Vernon, BC was so kind, helpful, very knowledgeable and answered all my needs before even asking.Would highly recommend this Sales rep. to anyone dealing with Freedom Mobile.Thank you for a wonderful experience with your Company!

Just moved to Freedom because they had a great plan for Canada, US and Mexico. More GB than we need, but great value. Really appreciated the personal attention by the kiosk rep in Calgary. Simple, easy to work with and friendly. So far, so good.

In general bad reception, almost never 5G, even around Toronto and esp outside urban centers. Customer service mostly only online (no calls) and irritating use of chatbots with often multiple choice responses only which don’t make sense. Presents itself as a fresh alternative for the big providers, but does nothing to achieve that.

Signed up to use my cell in Scotland, I was told by five or six different clerks that I would be able to use my phone and call between Scotland and Canada and when I got to Scotla

I told them i cant pay at end of month bill dat..e on my plan and to chage it to beginning of month. They didnt change the plan date!. I told them.my cell was stolen andi cant pay anything till the new month and the customer service persn hadne on hold 4 times in th 30 min conversation and ended up hanging up bexause they tried t charge my bank accknowingi told them i didnt have the $..this is frustrating

I was in desperate need of getting a SIM card swapped a.s.a.p, and I went to a store, and after explaining my problems to Mudassir. He looked into the problem and was able to offer me immediate solutions. My cell is up and running. That's I call great service.

Grumpy senior, so I found they had a deal at BYOD and prepaid for only $5 a month (after the $5 discount) plan with Freedom so i get 120 minutes a month and 0.1mb for data. Holy cow, can't complain it was probably too good as I dont see it offered now, but hey it might come again on back to school or black friday who know. WiFi calls are great at home and have not had a problem when out and about, best plan for me but my not suit everyone.

Was supposed to keep my phone number but they messed it up so have spent 3 days trying to get my number straightened out. Missing texts and calls and no one recognizing me when I text. A nightmare and no care or support from Freedom. Seems like it standard practice.

I live in the Metrotown area in Burnaby, BC and I've only ever had 1 bar on my phone. My calls keep cutting in and out and I've had numerous dropped calls including important calls that just go straight to voicemail and isn't even registered in my call log. This has happened even from Freedom themselves. I've made numerous calls for tech