I have been with fonus for several years now, starting at the time when there was just one plan with unlimited data. At first it worked pretty well, then they changed the plan structure. I chose the 5gb high speed then unlimited throttled speed. Ever since this change I have problems every month when the plan renews. The data doesn't get reset properly and remains at 0GB. What's more, I get locked

I have been enjoying reliable service from this provider for a very long timeAll my interaction with this company have been courteous and profeil and Im not sure but maybe I will be able to post this test if youre ok with that say it to me if not its ok Im not sure anyway

I wanted to use this service because of the price and the ability to travel. They advertise that Wi-Fi calling is available with their service, which is false. You absolutely have to use their app, connect directly to a cellular network, and disable Wi-Fi. I'm in Sainte-Agathe-des-Monts, where network connections are unreliab

I had some difficulty with my phone to access internet when not at home to make phone call. I contact fonus online and they thoroughly instructed me step by step to get it back working again. They are very polite and patient with me . Only problem is I had to wait a bit long before I get the next answer. Overall I am happy and continue to have their service .

Terrible customer service. They protect your number and then you have to pay to unlock it. Worst company ever, I got ripped off. Their online access is awful. Don't fall for it. Never again.

Very sub par client service, that’s if you are able to get someone to answer you. Employees are less than knowledgeable and gave me attitude wh

I really appreciated Patrick's work, but he's now in sales and I have a bill to pay, but I don't know how to do it or how to track my data usage abroad. I get a text message asking me to pay, but they don't answer my questions! Quite disappointed :(

Customer service is not very good. They harass you about paying your bill if you pay by Interac. They call about 3-4 days after the billing date and roughly every week. The wait time on the phone is extremely long before you can speak to someone; the first time I waited 55 minutes. If you call, it's always at least 30 minutes.