You people have no idea what customer service is! Horrible service! I will be complaining!

In general bad reception, almost never 5G, even around Toronto and esp outside urban centers. Customer service mostly only online (no calls) and irritating use of chatbots with often multiple choice responses only which don’t make sense. Presents itself as a fresh alternative for the big providers, but does nothing to achieve that.

I was in desperate need of getting a SIM card swapped a.s.a.p, and I went to a store, and after explaining my problems to Mudassir. He looked into the problem and was able to offer me immediate solutions. My cell is up and running. That's I call great service.

Grumpy senior, so I found they had a deal at BYOD and prepaid for only $5 a month (after the $5 discount) plan with Freedom so i get 120 minutes a month and 0.1mb for data. Holy cow, can't complain it was probably too good as I dont see it offered now, but hey it might come again on back to school or black friday who know. WiFi calls are great at home and have not had a problem when out and about, best plan for me but my not suit everyone.