Before purchasing a phone and plan online, be very careful of the price changes right at the very end where it asks you to pay. For instance, the phone I want shows as $10 a month for 2 years. When I add any plan and click on purchase, the monthly fee for the phone now shows as $27. Very dishonest company so just double check the math before using them.

Signed up to use my cell in Scotland, I was told by five or six different clerks that I would be able to use my phone and call between Scotland and Canada and when I got to Scotla

Your Sales rep. Jayden @ Village Green Mall in Vernon, BC was so kind, helpful, very knowledgeable and answered all my needs before even asking.Would highly recommend this Sales rep. to anyone dealing with Freedom Mobile.Thank you for a wonderful experience with your Company!

Just moved to Freedom because they had a great plan for Canada, US and Mexico. More GB than we need, but great value. Really appreciated the personal attention by the kiosk rep in Calgary. Simple, easy to work with and friendly. So far, so good.

Terrible customer service. They protect your number and then you have to pay to unlock it. Worst company ever, I got ripped off. Their online access is awful. Don't fall for it. Never again.

Very sub par client service, that’s if you are able to get someone to answer you. Employees are less than knowledgeable and gave me attitude wh

I really appreciated Patrick's work, but he's now in sales and I have a bill to pay, but I don't know how to do it or how to track my data usage abroad. I get a text message asking me to pay, but they don't answer my questions! Quite disappointed :(

Customer service is not very good. They harass you about paying your bill if you pay by Interac. They call about 3-4 days after the billing date and roughly every week. The wait time on the phone is extremely long before you can speak to someone; the first time I waited 55 minutes. If you call, it's always at least 30 minutes.