| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
Started by Telus in 2008, Koodo is a subsidiary providing wireless services all around Canada. This brand is targeting mostly young customers.
No customer service, unable to speak to a human. And if you think you offer good service, it's because you don't call your competitors. The only time I spoke with anyone was after I left koodo, then suddenly a human called me trying to convince me to stay for koodo...ridiculous.
Very difficult to navigate the site, many technical problems and lack of transparency. The customer service by phone is helpful but it is difficult to speak to a representative.
Koodo customer service is the worst, asked them to make a change in plan, remove my discount and are refusing to re add.
I was moved over to Koodo from Telus because I got a new phone and was not willing to pay the awfully high prices Telus now charges for their plans so I went with their lower priced option, Koodo. I have had so many problems with them. Getting ahold of a customer service agent is a nightmare, they really don't want to talk to you, they want you to talk to a robot and handle it yourself and they More
Be careful with this company’s plans. 500 minutes means outgoing and incoming calls and does not give credit for 800 numbers. To my way of thinking it is double dipping when charging the caller and the recipient for the same call. I switched plans to avoid this going forward but will leave Koodo shortly. The plan recommended for a senior was not in my best interest at all.
Koodo sold me a plan and a phone on a promotion in store. However the phone was not available that day, so I placed a deposit for the phone. When I went to pick up the phone a few days later, Koodo was unable to provide it for the price at which I had reserved it for, effectively changing our agreement. I've already wasted a few hours trying to set up my new plan, and trying to understand why Ko More
Koodo is an excellent replacement to Telus. However, I would like to see a US phone plan for those of us who winter in the south.
Looking for a more inexpensive plan than my current one. Also in need of a new phone and hoping to combine my husband and my phones to the same plant.
they have a great network, never dropped a call... however their customer service leaves a lot to be desired. they will tell you one thing on the phone, do something else on your bill.... when asked to review the conversation, which is sopposed to be recorded, was told "I will not review the phone call there is no point".
My phone is broken and needs replacing. I'm finished with my existing contract and looking for a new one with a tab to replace my phone.
Koodo’s new program allows customers to select one free perk to be added to their monthly plan. Not all plans offer the same perk options, so make sure to verify that your plan offers the perk that you are interested in. You can change your Perk at any time, however, you will only be able …
What are the best senior cell phone plans Canada offers and how do we choose wisely? Seniors represent an important portion of telecommunication users. Indeed, seniors have very specific needs and are unique in the way they use their mobile phones. They are often looking for a reliable, easy-to-use mobile phone with an economical plan …
Continue reading “Senior Cell Phone Plans Canada: The Best Plans for Seniors in 2023”
Started by Telus in 2008, Koodo is a subsidiary providing wireless services all around Canada. This brand is targeting mostly young customers.
