Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
33%
of people would recommend this brand
92.7reviewCount
Freedom Mobile's mobile plans in Alberta
whatisthis
Victoria, british-columbia
2020-06-08
connection still spotty - no basement connectivity
Freedom Mobile's mobile plans in Alberta
Ty
Etobicoke, ontario
2020-05-04
They're alright, I'd recommend them to people who infrequently call or are in places without wifi
Freedom Mobile's mobile plans in Alberta
Brenda
,
2020-04-26
Since becoming Freedom Mobile (from Wind) all around service quality has been on the decline. My husband's bill will creep up in price for no reason or warning. Even though we both already pay for roaming coverage we are constantly having to call to get our bills corrected. Have been with them over a decade but am starting to look elsewhere
Freedom Mobile's mobile plans in Alberta
deni
Woodstock, ontario
2020-04-03
The customer service is not audible and they can provide appropriate infos.. No help when you want to make some change in your plan. The coverage is good only in some city in Ontario.
Freedom Mobile's mobile plans in Alberta
moocat
Milton, quebec
2020-03-30
HORRIBLE SERVICE! Does not give bills for prepaid accounts. Billing history showed I was billed 45.00 for 6 months but plan says 55.00/month and bank statement showed billing 50.85 / month - they can't get the number straight (which is why they need bills for ALL accounts) Also they set up your auto pay so your service is disconnected every single month. They claimed I owed them $0.10 but I have over 1K available credit on that card... The service would cut out in certain areas while travelling mobile and my maps would stop working because of it. They can't seem to run a proper mobile service, their customer service is crap, and they ask you to verbally tell them your pin number over the phone so the entire world can hear it. GARBAGE! Stay away!
Freedom Mobile's mobile plans in Alberta
Greb
rivière-du-loup, quebec
2020-03-20
I don't think Freedom (now owned by Shaw) offers the $15 or $25/mo accounts any more. I have a $15 account, & Freedom is trying to force me to upgrade, CS is unhelpful. I was an early Wind customer, & they have been pretty good all this time.
Freedom Mobile's mobile plans in Alberta
Sebastian B
niagara-on-the-lake, ontario
2020-02-27
Freedom mobile customer of 4+ years, excellent service.
Sign up below for $25 off
https://refer.freedommobile.ca/1snJADm
Freedom Mobile's mobile plans in Alberta
lilk
Etobicoke, quebec
2020-04-02
Freedom Mobile's mobile plans in Alberta
$
St. Catharines, ontario
2020-04-02
General information
About Freedom Mobile
Freedom mobile, formerly known as Wind mobile, covers the province of Ontario, Alberta and British Columbia.
Network coverage
PlanHub in the media
-
Prices change all the time !Stay informed about the best prices by email
whatisthis
Victoria, british-columbia
connection still spotty - no basement connectivity
Ty
Etobicoke, ontario
They're alright, I'd recommend them to people who infrequently call or are in places without wifi
Brenda
,
Since becoming Freedom Mobile (from Wind) all around service quality has been on the decline. My husband's bill will creep up in price for no reason or warning. Even though we both already pay for roaming coverage we are constantly having to call to get our bills corrected. Have been with them over a decade but am starting to look elsewhere
deni
Woodstock, ontario
The customer service is not audible and they can provide appropriate infos.. No help when you want to make some change in your plan. The coverage is good only in some city in Ontario.
moocat
Milton, quebec
HORRIBLE SERVICE! Does not give bills for prepaid accounts. Billing history showed I was billed 45.00 for 6 months but plan says 55.00/month and bank statement showed billing 50.85 / month - they can't get the number straight (which is why they need bills for ALL accounts) Also they set up your auto pay so your service is disconnected every single month. They claimed I owed them $0.10 but I have over 1K available credit on that card... The service would cut out in certain areas while travelling mobile and my maps would stop working because of it. They can't seem to run a proper mobile service, their customer service is crap, and they ask you to verbally tell them your pin number over the phone so the entire world can hear it. GARBAGE! Stay away!
Greb
rivière-du-loup, quebec
I don't think Freedom (now owned by Shaw) offers the $15 or $25/mo accounts any more. I have a $15 account, & Freedom is trying to force me to upgrade, CS is unhelpful. I was an early Wind customer, & they have been pretty good all this time.
Sebastian B
niagara-on-the-lake, ontario
Freedom mobile customer of 4+ years, excellent service.
Sign up below for $25 off
https://refer.freedommobile.ca/1snJADm
lilk
Etobicoke, quebec
$
St. Catharines, ontario