| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
Bell, Rogers and Telus might be the biggest mobile service providers in the country but they are by no means the only ones. There are multiple other providers, including their own flanker brands as well as “a fourth carrier” and its flankers, which operate in some provinces. Thus, Canadians have to consider multiple options before […]
This article is updated continuously with the best 2019 cell phone plans in Canada according to the promotions of the moment. Last updated on May 10, 2019. To rank the best 2019 cell phone plans in Canada, we have optimized our results for 3 user types: the lowest rates available, the average user and the […]
Freedom mobile, formerly known as Wind mobile, covers the province of Ontario, Alberta and British Columbia.
oldhippie_ab
,
not recommended for business usage
i thought Shaw would have made freedom better
spotty network coverage lots of dropped calls and dead slow network speeds in Alberta major cities and along major hiways
worst customer service ever lack of understanding problems
steve
new-westminster, british-columbia
changed my plan to a cheaper plan. 2 days later they send a text telling me im a great customer. and they are giving me 10gb extra for free. a mom
nth later i realized my bill was more expensive. called customer service. they told me i never changed my service. feels like i was talking to indian woman, that had no idea what she was talking about. she just kept saying " is that all" a joke. my 4 lines are going to telus
Rabih
toronto, ontario
Due to bad coverage , i switched from freedommobile to another carrier. Freedommobile sent last bill to collection agency . They billed my credit card on 11th of December and sent the alleged collection request on the 14th! freedommobile have history doing this to clients they leave them even a bug in their billing system with last bill or the do it on purpose for clients leaving them.
Anonymous
,
Phone cannot receive or send text msgs.. I was told I have to wait 5 business days for the issue to be resolved. No compensation or loaner phone will be provided but they can offer me $10 off additional services.... I can send international call and msgs with the plan add on... How can I or why would I want to make international text msgs and calls when I can barely make local calls and cant make any text msgs.
Christelle
,
Garbage, please stay away
whatisthis
Victoria, british-columbia
connection still spotty - no basement connectivity
Ty
Etobicoke, ontario
They're alright, I'd recommend them to people who infrequently call or are in places without wifi
Brenda
,
Since becoming Freedom Mobile (from Wind) all around service quality has been on the decline. My husband's bill will creep up in price for no reason or warning. Even though we both already pay for roaming coverage we are constantly having to call to get our bills corrected. Have been with them over a decade but am starting to look elsewhere
deni
Woodstock, ontario
The customer service is not audible and they can provide appropriate infos.. No help when you want to make some change in your plan. The coverage is good only in some city in Ontario.
moocat
Milton, quebec
HORRIBLE SERVICE! Does not give bills for prepaid accounts. Billing history showed I was billed 45.00 for 6 months but plan says 55.00/month and bank statement showed billing 50.85 / month - they can't get the number straight (which is why they need bills for ALL accounts) Also they set up your auto pay so your service is disconnected every single month. They claimed I owed them $0.10 but I have over 1K available credit on that card... The service would cut out in certain areas while travelling mobile and my maps would stop working because of it. They can't seem to run a proper mobile service, their customer service is crap, and they ask you to verbally tell them your pin number over the phone so the entire world can hear it. GARBAGE! Stay away!
Greb
rivière-du-loup, quebec
I don't think Freedom (now owned by Shaw) offers the $15 or $25/mo accounts any more. I have a $15 account, & Freedom is trying to force me to upgrade, CS is unhelpful. I was an early Wind customer, & they have been pretty good all this time.
Sebastian B
niagara-on-the-lake, ontario
Freedom mobile customer of 4+ years, excellent service.
Sign up below for $25 off
https://refer.freedommobile.ca/1snJADm
a
ottawa, ontario
Adam
kingston, ontario
Evan
Toronto, ontario
djflkasjdf
Seoul, british-columbia
Owen
Kitchener, ontario
Matthew
Kitchener, quebec
tata
montréal, quebec
lilk
Etobicoke, quebec