Koodo Internet Reviews

KOODO has provided the worst service experience I’ve had in Canada. They lie in every sentence… They promised to install the internet within a week, but dragged it out for a month — and I still don’t have a connection. I genuinely feel like suing them for the wasted time and their blatantly careless attitude toward their customers. I will never, ever deal with these people again.

Canceled internet service the day we set it up because of better deal was offered. So we call and explained to the customer service agent who told us it was no problem and “canceled” our order. 4 days later the equipment showed up so we called back and told them again we cancelled. They gave us a More

I’ve been struggling with Koodo Mobile for the past 15 days. I can’t make any calls, and their customer service has been extremely unhelpful. They repeatedly ask the same questions without resolving the issue. I’ve spent over 4 hours trying to fix this problem, but nothing has improved. I strongly advise against purchasing a Koodo SIM card; it’s a complete waste of money.

Equipment late being shipped even though paid. I have 3 pairs of equipment now. 1st lasted 2 months. 2nd 2 weeks. Currently on 3rd an hasn't konked out yet but not even a month. Promised a credit and talked to probably 30 reps. Afraid to return equipment because I'll be asked to use old router or modem when there's a problem. Paying for stuff I can't really use. I have both phone and internet. More

I recently switched to Koodo, and I am not satisfied with the internet and the customer service at all.First day, the internet was fine, but it is getting slower day by day. Then, it stopped working, so I waited for the new modem and router, and those are not working again.I had a few calls with some agents, and some of them confirmed that the internet is getting slower, and they can see it on More

Before I got it I read reviews and they were mixed. I’m happy I gave it a try. I’ve had it now for six months, and I’ve no complaints. I use VPN, watch movies/TV, take videos, and mundane things like email. I’ve got the $35 subscription and it’s great.

have visited Koodo located in the Pen Centre in the past few days and Emily and Brodie help me to setting up my phone . They were very friendly and providet professional help Very nice customer service !!!Thank you Emily and Brodie keep up the good work

Signed up for new internet, got the equipment shipped but they say there's no way to activate it sooner than the random activation date they gave me. Which was almost 10 days later after the equipment was shipped. And there's no way for them to override that, that's so stupid. Further, there's no way to contact customer service directly without going through annoying self serve menu.

I paid for a service that I am yet waiting for - it's a whole month and people work from home to earn a living!!

Koodo's new foray into the internet market is of course, a natural segue from its parent company, Telus. But as with most massive and bloated corporations, the affordability is at the expense of customer service. I spent no less than an accumulative 5 hours being bounced around between staff who either sent me to the wrong More