3 months ago we paid our bill in full. They then processed a payment which went back nsf. We called them, and were told the payment went through and that be cause there was a dou le payment they were going to issue a refund. I asked 3 times if they were absolutely sure, and I was told yes. 2 weeks ago, we got a notification that there was an outstanding payment, and that we had to pay it. I called

I am beyond frustrated with Bell Mobility right now. I upgraded my plan from 100GB to 200GB on September 9th because I had already used up my data. Bell shows on my account that the change is “effective immediately,” but here I am 6 days later and NOTHING has changed.I’ve called them every single day since and all they do is put me on hold for ridiculous amounts of time without fixing the issue. W

Since I moved three years ago, the cell signal has been steadily weakening. This summer, it's worse than

I've been trying to cancel my services for 2 weeks... I can't... they always transfer me and I never get the line... I went to work so I always have to cancel the call because no one answers... I tried new customer and boom! I got an answer immediately! They offered me a refund to my old address???? Hello fraud, the check in the trash! I gave my new address and no it wasn't possible!

I have been with fonus for several years now, starting at the time when there was just one plan with unlimited data. At first it worked pretty well, then they changed the plan structure. I chose the 5gb high speed then unlimited throttled speed. Ever since this change I have problems every month when the plan renews. The data doesn't get reset properly and remains at 0GB. What's more, I get locked

I have been enjoying reliable service from this provider for a very long timeAll my interaction with this company have been courteous and profeil and Im not sure but maybe I will be able to post this test if youre ok with that say it to me if not its ok Im not sure anyway

I wanted to use this service because of the price and the ability to travel. They advertise that Wi-Fi calling is available with their service, which is false. You absolutely have to use their app, connect directly to a cellular network, and disable Wi-Fi. I'm in Sainte-Agathe-des-Monts, where network connections are unreliab

I had some difficulty with my phone to access internet when not at home to make phone call. I contact fonus online and they thoroughly instructed me step by step to get it back working again. They are very polite and patient with me . Only problem is I had to wait a bit long before I get the next answer. Overall I am happy and continue to have their service .