No loyalty support being a loyal customer for more than yeats no support on pricing or customer care just try to convince customer on their own terms.

Completely lousy customer service! People don't understand anything, we have to keep repeating the same information, they're arrogant. They give us advice without really knowing what they're talking about. They don't listen to the customer. It's horrible! RUN AWAY FROM BELL

After opting for another residential internet package from Bell in order to reduce my bill, I lived almost 10 days without an internet connection. Their customer service is far from reality. No mastery of their tasks, just promises without concrete results. After the connection is reestablished, it lasted just a week. With all that, they scheduled a technician in 4 days. The service is really bad.

Everything is fine, I have never had a problem with customer service and I always make all my changes online.

You people have no idea what customer service is! Horrible service! I will be complaining!

Just moved to Freedom because they had a great plan for Canada, US and Mexico. More GB than we need, but great value. Really appreciated the personal attention by the kiosk rep in Calgary. Simple, easy to work with and friendly. So far, so good.

In general bad reception, almost never 5G, even around Toronto and esp outside urban centers. Customer service mostly only online (no calls) and irritating use of chatbots with often multiple choice responses only which don’t make sense. Presents itself as a fresh alternative for the big providers, but does nothing to achieve that.

I was in desperate need of getting a SIM card swapped a.s.a.p, and I went to a store, and after explaining my problems to Mudassir. He looked into the problem and was able to offer me immediate solutions. My cell is up and running. That's I call great service.