Find the best & cheapest Acanac home internet plans in Canada

Every time I've had to call to have an issue resolved, it's become a massive issue. For the most part, the people on the phone are very nice and cordial; the problems probably come from the infrastructure of the company rather than the support reps.

I had many issues trying to get my plan installed in the first place, though those were the faults of outside forces and not Acanac themselves, so I won't place the blame on them and rather I use this to set the scene; and once it was installed, it would drop for a good ten minutes on occasion. This is something I can live with, but a large majority of people probably can't.

The biggest issue came when I attempted to change the address of my service because I'd moved; not only did they send the subcontractor from Rogers to the wrong address, but the technician incorrectly wired my service through another unit in the apartment rather than the main panel in the building. When I tried to call to have someone sent to fix this (a pretty simple issue, honestly, since I already have service to this apartment and all the necessary hardware), they refused to even put in a ticket and instead told me to hire a private contractor, and the senior support staff I spoke to even had the audacity to say it was my fault that I didn't correct the installation tech when he was here- let alone the fact that I'm a 20 year old girl who doesn't know the difference between a coax and a fibre cable, and he's a professional in his field! (This man is, of course, the one exception to the lovely support staff I've had to speak to many, many times.)

I was severely disappointed that they wouldn't even try to help me fix this issue, and will definitely be looking for another provider. It's never been an easy solution when calling Acanac, which is unfortunate.

Awful service

I confirmed with acanac provider technical service which modem are working with acanac provider their agent told me couple modem that smartRG was one of them... I've bought the modem by hand now their acanac technical service says the modem is not work... they are stupid and groug of people without knowledge. They waste two days of my time. Just sitting their and stealing our time and our money. AWFUL SERVICE FROM acanac.

WASTE OF MONEY !!!! SCAMMMMMM!!!!!

had 30 Mbps included in my plan, always received around 5 Mbps , THATS A JOKE.

Customer service is the worse , they have only 4 employees on the phone, Heshma , another women, one of them *Mohammed* ,and the other guy (RAMADAN) sounds mental . HE START SCREAMING on the phone , and repeats the word *Thank you , 5 times every 5 seconds , HE absolutely has MENTAL issues.

They told me to change my router , So had to pay Extra 150$ and then figured out this was a BIG SCAMMM for beginning.

Internet disconnects every half hour , busy days every 10 min

STAY AWAYYY PLEASE !!!!! !

I use it for 2 years and I am happy with it.

kinda expensive

In English only - they don't talk in French over the phone. They cut the service without warning.

I canceled my service June 1st and over 3 months later they're still sending me bills. Even though the customer service agent confirmed over the phone that it was cancelled I'm still being billed. They refuse to send me any written confirmation of cancellation so they can continue to charge me. They also opened two accounts under my name and charged me double for a year. After hassling them for months they finally returned my money. They are still billing me and I do not live in the province or use their service! RUNNNN doesn't sign up with them whatever you do!!!! It will be the biggest regret of your life.

They used to have decent internet with terrible customer service. Now they have unreliable speeds, with worse customer service. And I do mean their customer service borders on useless. The last 2 years have been hit and miss with stability.

The speed for which I pay is often not respected. The connection drops frequently for a few seconds. Promotions are only available to new customers while long-time customers have no benefits.

Used to be cheap enough to be worth it, but now it isn't much cheaper than Bell (which is the same service with much better customer support--you'll need it one day).

Affordable prices, average to low web access, dishonest after sale and technical service. I had to pay an external technician to attest that their web signal was insufficient to provide normal access, and they took months to stop subscription. Finally very difficult to unsubscribe: I finally had to go through CPRST commission to succeed, despite having very low internet access for several months and several communications with the company. Best of luck if you get there!

My connection is often dropped because the speed is too slow. It becomes very frustrating.

Almost three years with Acanac (two addresses): no technical problem apart from those introduced by myself (yes, I manage my small infrastructure myself - no router from the provider, thanks). A lot depends on the location and the physical network, I was lucky there. The price is beyond comparison. The site is too primitive (no self-service) and technical support is available over the phone only (I hate phones), but hey, as long as everything is working we don't need support. Only one thing: for several months I kept paying more money for less speed because Acanac just doesn't think announcing new cheaper rates to old customers is a good idea.

Poor service, I have a 50mbps plan and I receive 10mbps. Customer service and technical support are not efficient.
It is the weakest supplier I have ever had. Very disappointed with their service

I had very good service for several years, until last month. the connection started to cut out for up to half an hour, several times a day. Twice a bell technician came but he didn't fix anything