Acanac Internet offers residential internet plans in the following cities: , , , ,
| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
Network Coverage of Acanac Internet
Find the best & cheapest Acanac home internet plans in Canada
Acanac Internet offers 13 Internet plans in Canada
They offer speeds from 6Mbps to 1024Mbps and prices from $44.15 to $104.41. They offer the following technologies: dsl-fttn, cable
Unlimited
| High Speed DSL Internet 25 Mbps Unlimited | 25 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $99.95 Upfront payment | $46.66 Average monthly price over 2 years | $1119.80 For 2 years | Link not supplied by Acanac Internet |
| High Speed Cable Internet 60 Mbps Unlimited | 60 Mbps Cable Download speed | Unlimited Monthly usage | $129.95 Upfront payment | $60.41 Average monthly price over 2 years | $1449.95 For 2 years | Link not supplied by Acanac Internet |
Cheapest
| High Internet 6 Mbps Unlimited | 6 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $129.95 Upfront payment | $44.16 Average monthly price over 2 years | $1059.80 For 2 years | Link not supplied by Acanac Internet |
| High Speed DSL Internet 15 Mbps Unlimited | 15 Mbps DSL/FTTN Download speed | Unlimited Monthly usage | $129.95 Upfront payment | $44.41 Average monthly price over 2 years | $1065.95 For 2 years | Link not supplied by Acanac Internet |
Fastest
| High Speed Cable Internet 1024 Mbps Unlimited | 1024 Mbps Cable Download speed | Unlimited Monthly usage | $129.95 Upfront payment | $104.41 Average monthly price over 2 years | $2505.95 For 2 years | Link not supplied by Acanac Internet |
| High Speed Cable Internet 400 Mbps Unlimited | 400 Mbps Cable Download speed | Unlimited Monthly usage | $129.95 Upfront payment | $94.41 Average monthly price over 2 years | $2265.95 For 2 years | Link not supplied by Acanac Internet |
Internet plans by City
More about Acanac Internet
Date of fondation
2004
Network Coverage
Ontario and Quebec
Customer service
1 (866) 281-3538Technical support
1 (866) 281-3538Sales
1 (866) 281-3538About
Acanac is a provider considered as a pioneer of independent telecommunication services. Founded in 2004, Acanac offers Internet services via DSL and cable with downloading speeds up to 50Mbps as well as a telephony and interurban service to residential or business customers.
Services and features
- Acanac proposes DSL plans with high speed but also cable plans.
- The DSL plans go from 175 Go to unlimited and 10 Mbit/s to 50 Mbit/s.
- The cable plans are unlimited and go from 30 Mbit/s to 250 Mbit/s.
- Choose the plan which is best for you and benefit from the advantageous prices.
- Find digital home phone plans at Acanac.
- You can pick from three available packages which include not only unlimited calls but also many great features such as voicemail, caller id, call forwarding and much more.
Equipement
- The Thomson TC4300 cable modem is easy to use and install.
- The LED indicators provide a clear indication of the boot sequence, operational activities and connectivity status.
- Connect the modem to your personal router to obtain wireless connectivity.
- The device is covered by a one year warranty.
(2.6/5)
Matt
fallingbrook, quebec
Awful service
Matt
fallingbrook, quebec
I confirmed with acanac provider technical service which modem are working with acanac provider their agent told me couple modem that smartRG was one of them... I've bought the modem by hand now their acanac technical service says the modem is not work... they are stupid and groug of people without knowledge. They waste two days of my time. Just sitting their and stealing our time and our money. AWFUL SERVICE FROM acanac.
amirii
westmount, quebec
WASTE OF MONEY !!!! SCAMMMMMM!!!!!
had 30 Mbps included in my plan, always received around 5 Mbps , THATS A JOKE.
Customer service is the worse , they have only 4 employees on the phone, Heshma , another women, one of them *Mohammed* ,and the other guy (RAMADAN) sounds mental . HE START SCREAMING on the phone , and repeats the word *Thank you , 5 times every 5 seconds , HE absolutely has MENTAL issues.
They told me to change my router , So had to pay Extra 150$ and then figured out this was a BIG SCAMMM for beginning.
Internet disconnects every half hour , busy days every 10 min
STAY AWAYYY PLEASE !!!!! !
Judy
Montréal, quebec
kinda expensive
Gilles
montréal, quebec
In English only - they don't talk in French over the phone. They cut the service without warning.
Gail
quebec city, quebec
I canceled my service June 1st and over 3 months later they're still sending me bills. Even though the customer service agent confirmed over the phone that it was cancelled I'm still being billed. They refuse to send me any written confirmation of cancellation so they can continue to charge me. They also opened two accounts under my name and charged me double for a year. After hassling them for months they finally returned my money. They are still billing me and I do not live in the province or use their service! RUNNNN doesn't sign up with them whatever you do!!!! It will be the biggest regret of your life.
Tracy M
nc, ontario
They used to have decent internet with terrible customer service. Now they have unreliable speeds, with worse customer service. And I do mean their customer service borders on useless. The last 2 years have been hit and miss with stability.
genegb
nc, quebec
The speed for which I pay is often not respected. The connection drops frequently for a few seconds. Promotions are only available to new customers while long-time customers have no benefits.
AK
nc, ontario
Used to be cheap enough to be worth it, but now it isn't much cheaper than Bell (which is the same service with much better customer support--you'll need it one day).
nicolas
montreal, quebec
Affordable prices, average to low web access, dishonest after sale and technical service. I had to pay an external technician to attest that their web signal was insufficient to provide normal access, and they took months to stop subscription. Finally very difficult to unsubscribe: I finally had to go through CPRST commission to succeed, despite having very low internet access for several months and several communications with the company. Best of luck if you get there!
Charles
morin-heights, quebec
My connection is often dropped because the speed is too slow. It becomes very frustrating.
Taras
longueuil, quebec
Almost three years with Acanac (two addresses): no technical problem apart from those introduced by myself (yes, I manage my small infrastructure myself - no router from the provider, thanks). A lot depends on the location and the physical network, I was lucky there. The price is beyond comparison. The site is too primitive (no self-service) and technical support is available over the phone only (I hate phones), but hey, as long as everything is working we don't need support. Only one thing: for several months I kept paying more money for less speed because Acanac just doesn't think announcing new cheaper rates to old customers is a good idea.
yacine
montréal, quebec
Poor service, I have a 50mbps plan and I receive 10mbps. Customer service and technical support are not efficient.
It is the weakest supplier I have ever had. Very disappointed with their service
Guelph
,
I had very good service for several years, until last month. the connection started to cut out for up to half an hour, several times a day. Twice a bell technician came but he didn't fix anything
Bert
ottawa, ontario
vgvv
Quebec City, quebec
ibm
Bécancour, quebec
Sam
Montréal, quebec
Marie
toronto, quebec
Pierre Guénette
montreal, quebec