3 months ago we paid our bill in full. They then processed a payment which went back nsf. We called them, and were told the payment went through and that be cause there was a dou le payment they were going to issue a refund. I asked 3 times if they were absolutely sure, and I was told yes. 2 weeks ago, we got a notification that there was an outstanding payment, and that we had to pay it. I called

I am beyond frustrated with Bell Mobility right now. I upgraded my plan from 100GB to 200GB on September 9th because I had already used up my data. Bell shows on my account that the change is “effective immediately,” but here I am 6 days later and NOTHING has changed.I’ve called them every single day since and all they do is put me on hold for ridiculous amounts of time without fixing the issue. W

Since I moved three years ago, the cell signal has been steadily weakening. This summer, it's worse than

I've been trying to cancel my services for 2 weeks... I can't... they always transfer me and I never get the line... I went to work so I always have to cancel the call because no one answers... I tried new customer and boom! I got an answer immediately! They offered me a refund to my old address???? Hello fraud, the check in the trash! I gave my new address and no it wasn't possible!

bill over chargedwaiting on line for 35 min still not answeredkeeps listing to lousy musicwe paying for the service got 0 servicea don't need to talk to virtual assistance

Ender a manager has the worst customer service skills ever. I was having issues with Telus and koodo around my phone not working properly and paying the bill online ( as their payment system keeps giving me error messages). Ender says " well you get what you pay for". He says " koodo is a value brand of Telus". I took the matter to the CCTS and Ender responds by saying that the CCTS can't make the

I was at your new westminster store .They were not able to complete the new phone install after I paid for it.I asked for my returned phone back and asked for a refund on charges. They refused to give my old phone back and they refused to provide a refund. They also refused to provide me with a copy of the contract I had just signed.The person that was providing the service was I believe in traini

In essence you get worse network/internet speed than Freedom mobile at prices similar to Fido. Unfortunately I got trapped into a 2 year contract with them.