No loyalty support being a loyal customer for more than yeats no support on pricing or customer care just try to convince customer on their own terms.

Completely lousy customer service! People don't understand anything, we have to keep repeating the same information, they're arrogant. They give us advice without really knowing what they're talking about. They don't listen to the customer. It's horrible! RUN AWAY FROM BELL

After opting for another residential internet package from Bell in order to reduce my bill, I lived almost 10 days without an internet connection. Their customer service is far from reality. No mastery of their tasks, just promises without concrete results. After the connection is reestablished, it lasted just a week. With all that, they scheduled a technician in 4 days. The service is really bad.

Everything is fine, I have never had a problem with customer service and I always make all my changes online.

I haven't been with Virgin for a year yet and they're giving me a raise from $29 to $35, but for new people they're doing it at $29, I'm definitely going to change.

The customer service is very unpleasant. I called before to suspend my service. And to my surprise, my account was charged for an internet bill that I didn't use. I called for my refund. The agent spoke to me as if it was a favor they were doing me. It's my money.

Horrible They have been a very good provider in the past but I no longer recommend them, they charged my for international calls that are incoming that I didn't awnser and I have coverage for international calls on my plan witch say 7 countries but when I talked to them about this say said it's only 5 countries and they don't seem to care

I was with Virgin Plus for 16 years. Early on they contacted me to let me know they had a cheaper plan available and saved me $15/month. That has changed. 4 times with no notice my bill went up because my plan didn't exist anymore. The last time it went up in March this year I called them about it. They said they notified me on my bill in December. I had never seen any bill from them. Only ever an More