You people have no idea what customer service is! Horrible service! I will be complaining!

In general bad reception, almost never 5G, even around Toronto and esp outside urban centers. Customer service mostly only online (no calls) and irritating use of chatbots with often multiple choice responses only which don’t make sense. Presents itself as a fresh alternative for the big providers, but does nothing to achieve that.

I was in desperate need of getting a SIM card swapped a.s.a.p, and I went to a store, and after explaining my problems to Mudassir. He looked into the problem and was able to offer me immediate solutions. My cell is up and running. That's I call great service.

Grumpy senior, so I found they had a deal at BYOD and prepaid for only $5 a month (after the $5 discount) plan with Freedom so i get 120 minutes a month and 0.1mb for data. Holy cow, can't complain it was probably too good as I dont see it offered now, but hey it might come again on back to school or black friday who know. WiFi calls are great at home and have not had a problem when out and about, best plan for me but my not suit everyone.

On the phone for over 90 minutes, bounced from dept to dept attempting to advocate for some empathy and understanding. Told that the previous departments should have addressed the concern. The client I work with has been in hospital for nearly a year, the bills racked up, warrantied phone was stolen but client couldn't report it stolen given their condition. Account cancelled by Koodo which More

As far as phones/bills go you will be paying a high fee (standard for our 3 different companies you can pick from in Canada). The service and 5G is better quality than Roger's, but not better than others, in my experience.The biggest issue I had was there customer service and the information online not being accurate/the same as emails I received. This is a big No No for me. Billing has to be More

Warning: Do not use this service. No customer service. I was never able to connect my modem, and I had to call several times, and my last call lasted 2 hours and 12 minutes! Just to speak to someone from Koodoo Internet. Horrible. I didn't even have time to install it, and I couldn't reach them until I had 2 hours to waste. Please pass on the information! Thank you.

There are crazy fees for when you go abroad. With 100 spam calls a day you are sure to have your mailbox pop up very frequently. If you call your own mailbox for just one second, youll be charged 16$. Tried to fix it with the customer service and after 30 minutes they gave me back 30$.Dont waste your time or money. Pay a little more and go to a good provider.