You people have no idea what customer service is! Horrible service! I will be complaining!

In general bad reception, almost never 5G, even around Toronto and esp outside urban centers. Customer service mostly only online (no calls) and irritating use of chatbots with often multiple choice responses only which don’t make sense. Presents itself as a fresh alternative for the big providers, but does nothing to achieve that.

I was in desperate need of getting a SIM card swapped a.s.a.p, and I went to a store, and after explaining my problems to Mudassir. He looked into the problem and was able to offer me immediate solutions. My cell is up and running. That's I call great service.

Grumpy senior, so I found they had a deal at BYOD and prepaid for only $5 a month (after the $5 discount) plan with Freedom so i get 120 minutes a month and 0.1mb for data. Holy cow, can't complain it was probably too good as I dont see it offered now, but hey it might come again on back to school or black friday who know. WiFi calls are great at home and have not had a problem when out and about, best plan for me but my not suit everyone.

Never had such a hard time to swap cell phone carriers. Spoke to a rep. Told me I had to go to the store to validate my ID. Went to the store. Rep validated my ID and said I need to speak to Virgin to complete the order. Spoke to More

Last 2 international trips I paid for roam sweet roam. I was unable to send or receive calls. I was double billed for some days. Customer service rep couldn't care less. I am a long term customer and am done with Virgin.

HorribleThey have been a very good provider in the past but I no longer recommend them, they replace My plan with more expensive packages without any notice which seems unacceptable to me and offer promotions for new subscribers only, they do not offer any benefits for their long-time More

Absolutely the worst!Terrible service, lots of unreasonable hidden charges. Theifs, by all means. I just learned Virgin Plus is charging me $16 extra per month!!!? and am in the middle of cancelling my service, hopefully!