Before purchasing a phone and plan online, be very careful of the price changes right at the very end where it asks you to pay. For instance, the phone I want shows as $10 a month for 2 years. When I add any plan and click on purchase, the monthly fee for the phone now shows as $27. Very dishonest company so just double check the math before using them.

Signed up to use my cell in Scotland, I was told by five or six different clerks that I would be able to use my phone and call between Scotland and Canada and when I got to Scotla

Your Sales rep. Jayden @ Village Green Mall in Vernon, BC was so kind, helpful, very knowledgeable and answered all my needs before even asking.Would highly recommend this Sales rep. to anyone dealing with Freedom Mobile.Thank you for a wonderful experience with your Company!

Just moved to Freedom because they had a great plan for Canada, US and Mexico. More GB than we need, but great value. Really appreciated the personal attention by the kiosk rep in Calgary. Simple, easy to work with and friendly. So far, so good.

I haven't been with Virgin for a year yet and they're giving me a raise from $29 to $35, but for new people they're doing it at $29, I'm definitely going to change.

Perfect place to lie and scam you... My partner had to change his cell phone with Virgin; his account showed him that he was entitled to a free phone upgrade. He had the free Crave promo. The employee tried to migrate him to Bell; he had to pay $80 for the phone upgrade (while his account indicated that he would be entitled to it free of charge; he should have migrated to Bell). My partner saw his plan increase on top of that... He asked the salesperson if he would keep Crave free, he said yes of course... After the grace period during which you can normally cancel the contract expires, we lose Crave free. My partner calls and gets a call center probably from another country, an employee who barely speaks French and shows my partner that at Virgin, lying to the customer is company policy... But hey! With $11 a month, we can get Crave back. My partner doesn't like being lied to and getting away with it (like just about everyone else) and now wants to know what it would cost him to terminate his contract because their chat response system with a bot as inefficient as its employees, it's not glamorous either... Well, we would charge his cell phone nearly $600, to which would be added fees of $175? And I imagine taxable. And we understand that we can't trust their words so we risk having surprises... The man on the phone refused to transfer him to retention, since he was trapped beautifully, he's th

I was with virgin mobile for 14 years, I had to go with a different company because I got a better deal. I’m very disappointed.because Virgin mobile does not want to give me back the money they owe me which is 144.99!!!!!!!!

Yesterday I called twice to tell them that I received an offer from another operator that was better than their current package, and that I would like to stay with them if they offer me the same offer, or something similar. I was transferred to the loyalty department and was surprised by the indifference of the employee who answered my call, as if she didn't believe me and took my words lightly. I