bill over chargedwaiting on line for 35 min still not answeredkeeps listing to lousy musicwe paying for the service got 0 servicea don't need to talk to virtual assistance

Ender a manager has the worst customer service skills ever. I was having issues with Telus and koodo around my phone not working properly and paying the bill online ( as their payment system keeps giving me error messages). Ender says " well you get what you pay for". He says " koodo is a value brand of Telus". I took the matter to the CCTS and Ender responds by saying that the CCTS can't make the

In essence you get worse network/internet speed than Freedom mobile at prices similar to Fido. Unfortunately I got trapped into a 2 year contract with them.

I was at your new westminster store .They were not able to complete the new phone install after I paid for it.I asked for my returned phone back and asked for a refund on charges. They refused to give my old phone back and they refused to provide a refund. They also refused to provide me with a copy of the contract I had just signed.The person that was providing the service was I believe in traini

Signed up for them because I their website advertises Rogers as

always quick to answer you can text support easy to read bills and good value

I tried to prepay for service from this company paid them in full upfront. T

I've used Phonebox twice for temporary stays in Canada and both times it has worked well with no issues. Both times I ordered a SIM card from a large online retailer with an amount of data already included.I can confirm they now issue Telus SIM cards (previously in 2023 I was issued a Rogers SIM.) Coverage in my area is good (and similar to Bell) but not quite as good as Rogers. I have an iPhone X