telus

34 reviews

(3.7/5)

Telus Internet's Internet plans in Quebec

Download speed Monthly usage Upfront payment Average monthly price over 2 years For 2 years
100 Mbps FTTH Download speed 125 GB Monthly usage $0 Upfront payment $52 Average monthly price over 2 years $1248 For 2 years
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150 Mbps FTTH Download speed 200 GB Monthly usage $0 Upfront payment $62 Average monthly price over 2 years $1488 For 2 years
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250 Mbps FTTH Download speed 300 GB Monthly usage $0 Upfront payment $72 Average monthly price over 2 years $1728 For 2 years
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150 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $75 Average monthly price over 2 years $1800 For 2 years
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250 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $85 Average monthly price over 2 years $2040 For 2 years
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500 Mbps FTTH Download speed 400 GB Monthly usage $0 Upfront payment $85 Average monthly price over 2 years $2040 For 2 years
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500 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $98 Average monthly price over 2 years $2352 For 2 years
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950 Mbps FTTH Download speed 500 GB Monthly usage $0 Upfront payment $132 Average monthly price over 2 years $3168 For 2 years
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950 Mbps FTTH Download speed Unlimited Monthly usage $0 Upfront payment $145 Average monthly price over 2 years $3480 For 2 years
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Telus Internet

34 reviews

(3.7/5)

Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
79% of people would recommend this brand

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Network
Stability, coverage, speed, dropped calls…
Bill
Transparency, clarity, aligned with contract…
Digital experience
Application and/or website are simple, clear, efficient and useful…
Onboarding experience
Phone number port-in, activation, delivery, installation…
Customer Service
Helpful, knowledgeable, able to solve a problem, prompt and courteous…
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Telus Internet https://www.planhub.ca/img/logo/telus.png 34 3.7
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
2
2020-03-08

They are a monopoly and they have no respect for their clients because their customer service is crap.

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
4
2020-03-06

high prices

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
4
2020-03-03

It costs me $ 70.00 a month for the internet

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
4
2020-02-29

Good service in general, although a little expensive. Difficult to communicate with the customer service center, but once in contact with them everything is fine

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
3
2020-02-27

It is extremely expensive

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
4
2020-02-26

Telus gives me exceptional service except maybe for the speed I should have ... if I test on speedtest, it's great but your test gives me minimal speed .. who to believe ...

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
3
2020-02-26

I find the service expensive, I receive other offers for more speed and less money. I think I have too much for what I use

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
4
2020-02-25

It's big, I have a contract since last June, and recently I noticed they increased my bill by 3.00 $ + taxes and other such charges which amounted to almost 6.00 $ in January. this is pure bs telus. Now try to get in line.

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
5
2020-02-25

Impeccable customer support and service

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
4
2020-02-25

Subscribed for 7 years with no major problems, even though I live in a heavily forested area.

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
3
2020-02-25

only supplier available in my sector. Many holes in the network. some services are available a few hundred meters from my home but impossible to have them. No development planned for the next 2 years ...

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
3
2020-02-25

The download speed during prime time leaves something to be desired; especially if you watch live TV via the Internet.
.Comment: living in a region far from major centers, you can only do business with BIG companies such as TELUS.

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
4
2020-02-25

The cost of the subscription is exaggerated and the ad is misleading.

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
4
2020-02-24

Internal speed less than 100%

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
3
2020-02-23

I have 2 Mbits for 12 years via a WAN that I built in 2006. no service at home via wired. We are in 2020 ..... misery

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
4
2020-02-23

Respond quite quickly, good response no matter the problems, good support in problem-solving

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
5
2020-02-13

Very good service

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
3
2020-01-14

Internet crashes all the time... I have to disconnect the modem/router every 2 days... They changed the modem/router 4 times since I've lived here (at my home, I've been here for 3 years) I have fiber optics.... before at my old house they had to change the modem/router twice in 4 years.

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
2
2020-01-05

This company almost has a monopoly in my region and behaves as such. I can't wait for the competition to settle in. Once again, customers in the region are looked down on

PlanHub
Telus Internet's Internet plans in Quebec
Telus Internet https://www.planhub.ca/img/logo/telus.png
5
2020-03-19
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