Compare the best Virgin Mobile mobile plans in Alberta

overpriced for the sevices.

Bought a "NEW" phone that immediately needed repair to the entire system. WORST customer service ever. CHAT = horrible! Just send me back and forth person to person. gave sets of conflicting directions, lost repaired phone, couldn't guarantee extension of warranty after their delays, lost the phone in transit then blamed me - "maybe you HAVE the phone"!! They were so stupid they couldn't tell their own repair number from a mailing tracking number. It's at BBB and going to court. Check their online ratings for service in BBB they are ALL "F". Wish I had checked prior to purchase and contract with virgin.

End of plan without notice and nothing else to offer for loyalty

They have been cheap and the coverage is good.

Always satisfied with this provider. The phone is mine

The service is terrible. If you have an issue, they tell you that they'll call you back but they don't. I've been calling back, writing and waiting for the last 20 days. They tell me many different and inaccurate things every time. They don't seem in a hurry to fix this situation. Check out Facebook, there's lots of disappointed customers.

A continual disappointment in customer service. Ported my numbers, was sent SIMs with new numbers, they wanted to charge me for my old numbers. Was offered a discount to switch which mysteriously disappeared. They neglected to send me my first bill and my second bill was $350, spent an hour on the phone trying to fix the mistakes at their end. Every month on the phone for an hour. Do not use Virgin.

I have been with Virgin for 7 years now and have no loyalty benefits

Looking to buy out my contract. I've noticed a price-drop in monthly phone plans and would like to take advantage of the new market environment.

Installation was complicated

Virgin continuously has raised the fees, and when I switched over to a new phone they forced me to discontinue my previous plan (at $25 back in 2015, a plan that I'd been on for 3.5 years when they made me switch) because they "no longer even offered it". As a result my plan then went up to the next lowest plan for a similar package, at $40/month, and now I'm at $48. But then there's extra fees for calling, data overage.. which is all pretty standard. But even though I've set up overage limit warnings I never get them so I don't know what's coming. Whenever I have an overage for calling I'm always completely blindsided by it (sometimes the penalty has been over $20 for 10-20 minutes overage) because I receive no warnings, and sometimes I've gone over my data without even realizing it because at the end of the bill cycle it'll say my data usage is within limits on my phone, but then somehow I've gone over my data limit once I get my bill. Virgin sucks, it's better to not be a member.

Change of package without notice and difficulty in obtaining satisfaction.

They have a habit of changing the cell plan to a more expensive one after a couple of years without notifying you of the change in advance.