New call system. You have to make an appointment to speak to an agent, I find that ridiculous. But still, I made the appointment to discuss the $5 increase in my plan. I've been with Fido for 17 years. The agent told me I'm transferring you to the credit department. An agent who I think just woke up who is talking More

I have been a Fido customer for 10 years. Comparing my current bill, given the $4/month rate increase, I looked at the exclusive offers with more data, which ultimately cost more. A new customer is offered plans for $20 less, for a reasonable amount of data More

1. My replacement order sent to wrong address2. Wrong replacement phone sent. I was never told that iPhone 14 Plus sent in place of iPhone 14.3. $0 monthly phone bill changed to $26 monthly bill because wrong replacement sent. Later, a different Customer rep said, I made a mistake while placing the online order on June 10th, in reality it was customer rep’s mistake who sent the wrong replacement More

I took a package on their website where it says Package Discount -$5.00/month. From my first bill this discount was gone. I called, spent 50 minutes with them, sent messages by email and on their website, they ignore me. Even if their website still offers this discount, they act as if it doesn't exist. Their after-sales service is really deficient; it depends on who you get.

I haven't been with Virgin for a year yet and they're giving me a raise from $29 to $35, but for new people they're doing it at $29, I'm definitely going to change.

The customer service is very unpleasant. I called before to suspend my service. And to my surprise, my account was charged for an internet bill that I didn't use. I called for my refund. The agent spoke to me as if it was a favor they were doing me. It's my money.

Horrible They have been a very good provider in the past but I no longer recommend them, they charged my for international calls that are incoming that I didn't awnser and I have coverage for international calls on my plan witch say 7 countries but when I talked to them about this say said it's only 5 countries and they don't seem to care

I was with Virgin Plus for 16 years. Early on they contacted me to let me know they had a cheaper plan available and saved me $15/month. That has changed. 4 times with no notice my bill went up because my plan didn't exist anymore. The last time it went up in March this year I called them about it. They said they notified me on my bill in December. I had never seen any bill from them. Only ever an More