bill over chargedwaiting on line for 35 min still not answeredkeeps listing to lousy musicwe paying for the service got 0 servicea don't need to talk to virtual assistance

Ender a manager has the worst customer service skills ever. I was having issues with Telus and koodo around my phone not working properly and paying the bill online ( as their payment system keeps giving me error messages). Ender says " well you get what you pay for". He says " koodo is a value brand of Telus". I took the matter to the CCTS and Ender responds by saying that the CCTS can't make the

In essence you get worse network/internet speed than Freedom mobile at prices similar to Fido. Unfortunately I got trapped into a 2 year contract with them.

I was at your new westminster store .They were not able to complete the new phone install after I paid for it.I asked for my returned phone back and asked for a refund on charges. They refused to give my old phone back and they refused to provide a refund. They also refused to provide me with a copy of the contract I had just signed.The person that was providing the service was I believe in traini

Before purchasing a phone and plan online, be very careful of the price changes right at the very end where it asks you to pay. For instance, the phone I want shows as $10 a month for 2 years. When I add any plan and click on purchase, the monthly fee for the phone now shows as $27. Very dishonest company so just double check the math before using them.

Signed up to use my cell in Scotland, I was told by five or six different clerks that I would be able to use my phone and call between Scotland and Canada and when I got to Scotla

Your Sales rep. Jayden @ Village Green Mall in Vernon, BC was so kind, helpful, very knowledgeable and answered all my needs before even asking.Would highly recommend this Sales rep. to anyone dealing with Freedom Mobile.Thank you for a wonderful experience with your Company!

Just moved to Freedom because they had a great plan for Canada, US and Mexico. More GB than we need, but great value. Really appreciated the personal attention by the kiosk rep in Calgary. Simple, easy to work with and friendly. So far, so good.